Maxwell & Williams Reviews

Name: Maxwell & Williams
Rating: 4.44

4.4 Rating 851 Reviews

88 %

of reviewers recommend Maxwell & Williams

4.4

Based on 851 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email

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Phone:

01536 207710

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Maxwell & Williams 1 star review on 21st December 2025

Kenneth P. Fulcher

Anonymous

Anonymous // 01/01/2019

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“Great products for our small B&B”

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Posted 6 years ago

“There was a problem with delivery of my order, it was quite delayed and then one of the items was broken on arrival. I am happy to say that this was put right promptly and with a complimentary item so I was left a happy customer. I really do like the bowls that I received.”

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Posted 7 years ago

“Lovely mugs but took almost a month to arrive.”

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Posted 7 years ago

“Placed an order on 4th October it is now 21st and no sign of delivery. Phoned last week and was told I would definitely have by the weekend but I was just fobbed off. So glad I used PayPal so have raised a complaint. Definitely do not recommend”

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Posted 7 years ago

“I returned 8 plates which were received by Maxwell & Williams 3 weeks ago. I have not received a refund and have e mailed a couple of times and have not had a response. I will not be ordering from Maxwell & Williams again.”

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Posted 7 years ago

“How would you describe the service when money are taken 2 weeks ago, not possible possible to track, not possible to call as phone is switched to answering machine? What is that at all?”

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Posted 7 years ago

“Love these cups.”

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Posted 7 years ago

“Poor customer service and delivery takes too long”

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Posted 7 years ago

“Ordered on 24/09/2019 order number #MW053424 and am still waiting to receive my items. Have tried sending an email but am told that it is not a valid address. My next step if I do not hear from company is to contact pay pal. Very disappointed as my items are a gift for my family”

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Posted 7 years ago

“Very good service and the products were lovely”

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Posted 7 years ago

“Ordering website ok but could be simpler”

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Posted 7 years ago

“Easy to find what I wanted”

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Posted 7 years ago

“ordered on 24/09/19 order no. #MW053424 and am still awaiting the delivery.As these plates are a gift for my family I am desperate to receive them(in perfect condition). If they do not arrive soon and I receive no update as to their whereabouts I shall be contacting pay pal”

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Posted 7 years ago

“I have just placed my order - so far so good.”

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Posted 7 years ago

“Trying to send a message on this web-page contact page regarding the dinner set I am thinking to purchase, and once you verified, press submit, nothing happens. I've tried this a dozen times. Frustrating.”

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Posted 7 years ago

“Disappointed not to have the 10%off that was promised in the email.”

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Posted 7 years ago

“Efficient website & problem free delivery”

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Posted 7 years ago

“Very easy so far!”

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Posted 7 years ago

“Four coasters arrived one with two chips on the front and another chipped on a back corner. The coasters were in sleeved bubble wrap but could move easily and in a jiffy back so all four were free to move around. The package was not marked fragile and was posted through our letterbox - having been shuffled around in bags/vans prior to this. Very disappointed that these beautiful coasters are ruined.”

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Posted 7 years ago

“Beautiful collection of mugs”

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Posted 7 years ago

Maxwell & Williams is rated 4.4 based on 851 reviews