Maxwell & Williams Reviews

Name: Maxwell & Williams
Rating: 4.47

4.5 Rating 842 Reviews

88 %

of reviewers recommend Maxwell & Williams

4.5

Based on 842 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email

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Phone:

01536 207710

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived broken and sliced my hand open getting it out to take a photo to prove it was broken 🙈🙈🙈”

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Posted 3 years ago

“I returned 8 plates which were received by Maxwell & Williams 3 weeks ago. I have not received a refund and have e mailed a couple of times and have not had a response. I will not be ordering from Maxwell & Williams again.”

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Posted 4 years ago

“How would you describe the service when money are taken 2 weeks ago, not possible possible to track, not possible to call as phone is switched to answering machine? What is that at all?”

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Posted 4 years ago

“Poor customer service and delivery takes too long”

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Posted 4 years ago

“Ordered on 24/09/2019 order number #MW053424 and am still waiting to receive my items. Have tried sending an email but am told that it is not a valid address. My next step if I do not hear from company is to contact pay pal. Very disappointed as my items are a gift for my family”

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Posted 4 years ago

“ordered on 24/09/19 order no. #MW053424 and am still awaiting the delivery.As these plates are a gift for my family I am desperate to receive them(in perfect condition). If they do not arrive soon and I receive no update as to their whereabouts I shall be contacting pay pal”

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Posted 4 years ago

“Trying to send a message on this web-page contact page regarding the dinner set I am thinking to purchase, and once you verified, press submit, nothing happens. I've tried this a dozen times. Frustrating.”

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Posted 4 years ago

“Four coasters arrived one with two chips on the front and another chipped on a back corner. The coasters were in sleeved bubble wrap but could move easily and in a jiffy back so all four were free to move around. The package was not marked fragile and was posted through our letterbox - having been shuffled around in bags/vans prior to this. Very disappointed that these beautiful coasters are ruined.”

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Posted 4 years ago

“Goods arrived damaged. Not fit for dining use made contact email as suggested. No replies gave time then reported to paypal.”

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Posted 4 years ago

“Ordering went quick enough, and payment also taken quick enough. However, where are my goods? I was promised a 2 to 4 working days delivery. A week ago. As it was a large order at around £300 I am not impressed.”

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Posted 4 years ago

“I am not at all happy with my purchase. I was given the impression that, as a first time buyer, I would receive 10% off the purchase price. However, there did not appear to be anywhere on the purchasing page to enter the 'Welcome10' code which I had previously been sent by email and when I moved on to the PayPal page there was no way of going back.l”

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Posted 5 years ago

“When I checked you website I was told if I sign up, which did, I would get a code for 10% discount as a first time buyer. This code never arrived so I have had to pay full price. Any help would be appreciated.”

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Posted 5 years ago

“I ordered 14 plates on 4th January. I have not yet received them! I emailed to ask why and was told that there was a problem with the website - and also told they would send my order the next day - that was 16th January. I chased them up again yesterday, no reply yet... today is the 22nd.”

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Posted 5 years ago

“I ordered 6 side plates to match my existing set, only to find out they had been discontinued months ago. Why are they still on the website as a stock item?”

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Posted 5 years ago

“I ordered 4 ramekins and a plate and I have paid for all but did not receive the plate”

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Posted 5 years ago

Hi Norman, I'm sorry to hear this. Please contact our sales team at sales@creative-tops.com and they will resolve this for you. Kind regards

Posted 5 years ago

“The checkout was a pain xx”

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Posted 5 years ago

Hi there, thanks for taking the time to provide us with feedback. I'm sorry to hear that checkout was difficult for you, please email sales@creative-tops.com if you need any assistance. Kind regards

Posted 5 years ago

“My order has just been cancelled by a company called creative-tops.com due to not being available even though I ordered direct from yourselves AND the items I ordered are still showing as in stock on your website !”

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Posted 5 years ago

Hi Michael, Please accept our apologies for the poor experience you've had shopping with us. We are Creative Tops, Maxwell & Williams distributor in the UK. Please feel free to contact sales@creative-tops.com if you'd like to discuss this further. Kind regards

Posted 5 years ago

“The product ordered was apparently out of stock, although no mention of this was made on the website at the time of purchase. The order was cancelled, and so that was it. If you are using a third party to distribute your goods, perhaps you should reappraise the situation.”

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Posted 5 years ago

“Complaint regarding teapot lid totally ignored”

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Posted 5 years ago

Hi there, I'm sorry to hear this. Please email your query to sales@creative-tops.com and the team will be happy to assist you.

Posted 5 years ago

“I ordered a dinnerware set which arrived with all of the pieces broken and / or chipped. Maxwell & Williams included a copy of their NO QUIBBLE GUARANTEE, which states that “if you are not happy with your purchase, we will issue a full refund”. After requesting a refund of the order, I received no response from their sales team. I am pursuing a formal claim under the Consumer Credit Act 2015 in hopes of having the order refunded. Not only did they fail to ship the goods in adequate packaging, they have completely failed to honour their own company’s guarantee.”

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Posted 5 years ago

Hi there, I'm sorry to hear this. Please email your query to sales@creative-tops.com and the team will be happy to assist you.

Posted 5 years ago

Maxwell & Williams is rated 4.5 based on 842 reviews