Maxwell & Williams Reviews

Name: Maxwell & Williams
Rating: 4.47

4.5 Rating 842 Reviews

88 %

of reviewers recommend Maxwell & Williams

4.5

Based on 842 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email

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Phone:

01536 207710

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Commande passée, payée, mais aucune nouvelle. Où en est ma livraison ? Allez vous me rembourser ?? Quand ?? Pas satisfaite”

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Posted 6 years ago

“I returned 8 plates which were received by Maxwell & Williams 3 weeks ago. I have not received a refund and have e mailed a couple of times and have not had a response. I will not be ordering from Maxwell & Williams again.”

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Posted 4 years ago

“How would you describe the service when money are taken 2 weeks ago, not possible possible to track, not possible to call as phone is switched to answering machine? What is that at all?”

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Posted 4 years ago

“Ordered on 24/09/2019 order number #MW053424 and am still waiting to receive my items. Have tried sending an email but am told that it is not a valid address. My next step if I do not hear from company is to contact pay pal. Very disappointed as my items are a gift for my family”

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Posted 4 years ago

“ordered on 24/09/19 order no. #MW053424 and am still awaiting the delivery.As these plates are a gift for my family I am desperate to receive them(in perfect condition). If they do not arrive soon and I receive no update as to their whereabouts I shall be contacting pay pal”

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Posted 4 years ago

“Honestly the best thing on the planet.”

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Posted 4 years ago

“Absolutely amazing, perfection, what else do you need in life.”

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Posted 4 years ago

“Found what I was looking for and it was an easy website to use”

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Posted 5 years ago

“My order was processed very quickly and delivered to me within two days I am extremely impressed with the service I have received the packaging was very good thankyou”

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Posted 5 years ago

“I've been unable to contact customer services, the invoice is different from the price on the website, the phone number on your website does not exist. I have sent 3 emails asking to change the order and no one has responded either by phone or by email. Update. I've revised my rating. The after sales once contact was made has been good. I still have to return the original order but there have been good comms since. This is an automated order system and is not flexible during holiday periods”

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Posted 6 years ago

Hi Robin, thank you for your review. We're pleased the issue has been dealt with, please do contact us if you have any further issues. Thanks

Posted 6 years ago

“I ordered a range of Tint teapots, cups and jugs for Christmas presents. The lids on the teapots are wobbly and do not sit well, also the charcoal range does not match in colour across the various items. I emailed IHGL to initiate the returns process and a courier was arranged. I waited all day and they didn't arrive. A second date was scheduled by IGHL and again the couriers failed to turn up. A third date was scheduled by IHGL and yet again the couriers failed to turn up, with IHGL saying that it was a 'busy time of year for DPD'. Frankly, if a company promises something they should deliver that promise. I have sent Maxwell and Williams 2 messages through their website and have had no response. I have had no further response from IHGL. VERY poor customer service. Their 'easy returns' with 'no fuss' returns policy is a farce. I'd give this company zero stars if I could. I will not be a returning customer and will steer clear of any company using DPD as a courier service.”

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Posted 6 years ago

Thank you for your review. We're sorry to hear you have had an issue with your items and returning them to us via DPD. Please accept our apologies. We will take on board your feedback and experiences with DPD to enable us to improve our services moving forward. Thanks

Posted 6 years ago

Thank you for your review. We're sorry to hear you have had issue with your items and returning them to us via DPD. Please accept our apologies. We will take on board your feedback and experiences with DPD to enable us to improve our services moving forward. Thanks

Posted 6 years ago

“My new plates were delivered within a few days, extremely well packaged, and if the usual good quality.”

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Posted 6 years ago

“The service was fast and efficient; also well packaged”

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Posted 6 years ago

“the website is easy to use Purchases are very well package I am a returning customer”

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Posted 6 years ago

“Products arrived, very well packaged, very promptly and matched our order exactly.”

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Posted 6 years ago

“The order was delivered very quickly. It was packed by Betsy Williams, and she gets 10 out of 10.”

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Posted 6 years ago

“Thank you very much for your speedy delivery. Packaging was excellent. Dinner set was as expected. Excellent quality”

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Posted 6 years ago

Maxwell & Williams is rated 4.5 based on 842 reviews