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Maxwell & Williams Reviews

4.5 Rating 842 Reviews

88 %

of reviewers recommend Maxwell & Williams

Company Reviews

Product Reviews

4.5

Based on 842 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email

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Phone:

01536 207710

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Actually, I was disappointed because you sold out of the item I really wanted and you don't have the option to put an order in when something is out of stock. I would have been happy to place the order and wait until you restocked. Then I wouldn't have to keep checking back. Or, at least offer a way for customers to receive a notice when a desired item is back in stock. Thank you.”

Posted 6 years ago

“A bit disappointed with the service so far. I placed my order on Sunday. I still haven't got an email to let me know if it's been dispatched, or a link to track my order. Nikki”

Posted 6 years ago

Dear Nikki, I can confirm that your order has been picked and packed, and w as dispatched from our warehouse 13/02/18. If you require any further assistance please contact our customer service team on the following email address - sales@ihgl.co.uk

Posted 6 years ago

“You continue to Stock the Cashmere range despite it being quite old so I am able to keep my service topped up.”

Posted 6 years ago

“fabulous Love these dishes Just create a wonderful feel to the whole kitchen. Thank you !”

Posted 6 years ago

“Good product but 10% discount not applied !!”

Posted 6 years ago

“Not the most intuitive of order completion processes, but adequate. Main beef: I was promised a 10% discount on my first order if I signed up to your marketing ... & it never materialised. I felt a bit cheated; not an ideal impression and am not sure I now do want your marketing material.”

Posted 6 years ago

Hi Mr Wislon, Thank you for leaving your review. We're sorry you experienced an issue applying your discount. We will be in touch today to arrange for the difference to be refunded to you. Regards, Suzanne

Posted 6 years ago

“I've been unable to contact customer services, the invoice is different from the price on the website, the phone number on your website does not exist. I have sent 3 emails asking to change the order and no one has responded either by phone or by email. Update. I've revised my rating. The after sales once contact was made has been good. I still have to return the original order but there have been good comms since. This is an automated order system and is not flexible during holiday periods”

Posted 6 years ago

Hi Robin, thank you for your review. We're pleased the issue has been dealt with, please do contact us if you have any further issues. Thanks

Posted 6 years ago

“I was disappointed that I did not get my 10% discount for signing up to your newsletter”

Posted 6 years ago

“By selling well designed functional items”

Posted 6 years ago

“I was pleased at the ease of use and layout of the site, but I thought the quality of photography not good enough- I had difficulty when trying to identify the patterns on the plates I was looking for online, and from the illustrations could not with certainty identify the ones I wanted. Also, perhaps some guidance could be given on measuring plate size - is it from edge to edge, or inner rim?”

Posted 6 years ago

“10% discount voucher for signing up to newsletter did not work for 24 hours.”

Posted 6 years ago

“They didn't - took a lot of efforts to get the welcome discount”

Posted 6 years ago

“You offered me a 10% discount off my first order and then when I put in the code it said it was not valid! This is not what I call a good experience. The only reason I continued is that I am buying the cookery, as a Christmas present, to add to the set me daughter already has. She has just moved into her own flat - very disappointed.”

Posted 6 years ago

“Couldn't find my account with no way of resetting my password!”

Posted 6 years ago

“Plate was good quality but too big for my uses”

Posted 6 years ago

Author didn't leave any comments.

Posted 6 years ago

“I needed more crockery for my 60th birthday party and was delighted to be able to buy it online as no stockists near me.”

Posted 6 years ago

“Maxwell nd Williams are probably the worst company in the world with which do business with. My advice to everyone is to steer well clear of them.”

Posted 6 years ago

“I wanted to find a lidded pot that I already have but you've stopped selling them so I've had to buy a smaller one”

Posted 6 years ago

“Was not able to use my first time 10% off and it did not give me shipping options. I don't know a expected time frame. Thanks”

Posted 6 years ago

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Maxwell & Williams is rated 4.5 based on 842 reviews