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Mazuma Mobile Reviews

4.2 Rating 2,009 Reviews

80 %

of reviewers recommend Mazuma Mobile

Company Reviews

4.2

Based on 2,009 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5
Returns & Refunds
Returns Process	Easy

About Mazuma Mobile:

Mazuma Mobile are UK’s favourite mobile phone recycling website.
We re-home, on average, 150,000 mobiles per month - we're one of the leading mobile phone REUSE specialists in Europe and have already paid out over £68 million to 100’s of 1000’s of happy

Visit Website

Phone:

0845 8723000

Email:

Customerservices@mazumamobile.com

Location:

Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe
Morecambe
LA3 3PB

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Mazuma Mobile 5 star review on 4th March 2023

George C Thompson

Mazuma Mobile 5 star review on 4th March 2023

George C Thompson

Mazuma Mobile 1 star review on 13th January 2023

Mazuma Mobile 1 star review on 13th January 2023

Mazuma Mobile 1 star review on 26th August 2022

Mazuma Mobile 1 star review on 26th August 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Didn’t stick to the price they offered, my phone was is excellent condition, DONT TRUST THEM”

Posted 2 years ago

Thank you for the review, we are sorry to hear you are unhappy with our service, Kind regards Mazuma

Posted 2 years ago

“Sent my iPhone off and it was valued at £210 I then get a email to say they were revising my price due to a problem with the camera and multiple scratches. I took photos of the phone front and back and there were no scratches as phone was always in a case with a screen protector. I requested their photos and now there is a scratch on the screen. Whatever you do don’t use this company they will damage your property and then blame you”

Posted 2 years ago

Thank you for the review, we are sorry to hear you are unhappy with the service. Kind regards Mazuma

Posted 2 years ago

“I was quoted £120 for my Apple Watch series 5 cellular, now before i begin i Always keep my devices in pristine condition. I always have. The watch in question always had a screen protector from day 1! I have received an email today with a revised quote of £102, because of “ multiple scratches on the display “ I phoned customer service and spoke to Grace (who was lovely) she informed me that she will request photos of my watch to be sent to me. I have photos of my watch before it was sent off. And the reason for that is i have heard that Mazuma mobile often play this trick. How do i know that the photos i will receive today are that of my watch? I will let you guys (the public ) know how i get on.”

Posted 2 years ago

“Absolutely appalling customer Service from Mazuma. As stated in other reviews they have some deliberately crafty T&C’s I sent my iPhone 8 Plus to them at a value of £130 - I was then contacted to say they would only offer me £35 due to some light scratches. Purely out of my own good heart I sent the original box with my IPhone so that they could maximise the re sell of my iPhone. After receiving their re-valuation, which I declined, I was then returned my iPhone only and no box. After chasing Mazuma I was basically told it was in their T&C’s that they would not return the box if I didn’t accept their reviewed offer. The customer service advisor was very blunt and rude, and now I have essentially had my phone box stolen and either ‘recycled’ as Mazuma have said, or they have kept it for their own benefit. I have been absolutely appalled with their customer service and sneaky T&C’s. I will never use Mazuma again and will forward this review to as many places as possible to avoid others being caught out. Shame on you Mazuma”

Posted 2 years ago

“An absolute joke! Screen burn on a phone that kept its film on since new and had a screen protector on from day one. They sent me a photo but it was a tiny part of A phone with mark on screen that I would’ve noticed. It only lost me £40 but second time it’s happened. No proof it was my phone! Getting a bad reputation, I certainly won’t use them again.”

Posted 2 years ago

“This used to always be my go to phone company. However, this time my blood is boiling!! The customer service team are useless and unbothered when things go wrong. My phone was meant to have been sent back to me in November 2021 it is now March 2022 and yet I still have no phone. Mazuma are now saying my phone was lost in transit. Why did I only find this out once I called them despite them saying in January 2022 that a claim will be made? Seems like an amazing trust worthy company until you reject their offer. Feels like Mazuma have kept my phone and are now trying to blame Royal Mail TRACKED by saying it is lost. Because it’s funny how I am now only receiving the first rubbish offer to cover the loss of my phone. I’m so disgusted!!”

Posted 2 years ago

Thank you for the review. Tracking was provided to you, so you could track your device. We were notified at the end of January that you had not received the device, and Royal Mail claims can take 30 working days to conclude. Kind regards Mazuma

Posted 2 years ago

“Stay away from Mazuma!!! Biggest scammers out there!!! So, I sent an iPad Pro 3rd gen in immaculate condition other than one tiny scratch on the screen. They offered me £420, which was brilliant, please note I hadn’t read the reviews on this site before sending. I run a phone shop and this was an offer that was good and would allow me to make a quick profit. I sent it off and few days later received an email saying “there are yellow marks in display, and there is organic screen degradation”. This was complete and utter bulls***. I’m telling you, I buy phones and iPads and I know how to tell these things and there was no screen degradation of any kind. So they offered £90, which I obviously rejected and I have thankfully received my iPad back in one piece. You would rather sell on eBay, Amazon, take it to your local phone shop or cex store, do not send to these scammers, you will regret it forever like most of the people on this site.”

Posted 2 years ago

“I was offered £400 for iPad Pro 11 , never left house and was in a protective case which included a screen protector. I sent it off after taking photos and video of the iPad, then I was told there was a problem with the screen and they took £120 off ( so £280) I asked for the evidence of the damage that they claim. I was told that I would need to wait no time limit. I was left no choice to accept . As I was desperate for money. I then said that I would need the photos of the damage and was told I could not have them as I accepted the offer. I said I would go for a small claim for the difference as I know I would win the case , told again I would not get the photos . Stay away from mazuma and I wish I had read the reviews on this company. I know they would have got top money for my iPad ( fraud) go to cex in the high street as at least they gave a fair price as mazuma offered way below the amount Cex £350 the day before I sent to mazuma ……. I feel like a fool , never again”

Posted 2 years ago

“Exactly the same as reviews below initially offered a fair price then various scratches and faults detected it’s had a screen protector and case from day one and looked immaculate think I’m going to take my business elsewhere”

Posted 2 years ago

“Sent a brand new phone with plastic still on it, tried saying was more than 5 scratches which there definitely wasn't. Got paid 50 less than what was offered. Phone was in excellent condition”

Posted 2 years ago

“Sent an imaculate huawei p30 pro for same day payment. Phone was delivered by 8.21am and by 17.30 nothing. Contacted there customer service to be told they are behind and to be patient. Next day at 10am problem with phone , there saying multiple scratches on screen which is a lie and reduced price. DO NOT USE THIS COMPANY THEY DONT KEEP PROMISE AND LIE SBOUT CONDITION OF PHONE TO GET IT CHEAPER, YOU HAVE BEEN WARNED”

Posted 2 years ago

“Promised one price, then contact me saying the phone has a bend in it yet I know it doesn't so they say basically it's faulty so instead of the £45 promised they now state it's worth £7.50. Fact is the phone was like new and the only reason I was selling was because I got the latest version, it was working absolutely fine before I upgraded. Not a happy customer so I will have the phone returned and take elsewhere!!”

Posted 2 years ago

“Low trust organisation.”

Posted 2 years ago

“Would not deal with this company again, would rather give the mobile away. Offer one price - pay another”

Posted 2 years ago

“The “We Buy Any Car” of mobile phones. The business model is a simple one; lure punters in with the promise of a fair price for their mobile phones to then mark it down significantly due to so called “damages”. Then it’s just a matter of numbers, some may reject the revised offer but most either do not want the hassle of selling privately or quite simply they just need some money. An utterly morally bankrupt company with no conscience. Customer service is non existent. Call their helpline and ask for photographic evidence of “damage”. Told it would take 2 days. Chased again 5 days later. Told the photos would be sent the same afternoon. Here we are a further 2 days later; nothing. I am shocked there are so many positive reviews because these lot are little more than common thieves.”

Posted 2 years ago

“Really sorry that I didn’t look at this site before I sent off my iPad to mazuma. My experience so far is much the same as other reviews. My iPad was in good condition and only being replaced because I had been given a new one. It always had a cover which fully protected the screen and it was only used in house Again, as others, initially offered over £100 which was reduced to £35 because of marks on the screen. I have refused this and await its return The advice it’s to check on the reviews on this site before considering this company.”

Posted 2 years ago

“Mazuma will always make up a reason why they will not pay the price they agreed. Perfect condition samsung S9 offered £75 they checked it and said it needed new battery and screen, UNTRUE, reduced offer to £30. Complain to their CEO”

Posted 2 years ago

“Quoted £280 for iPhone 11, reduced to £240 because there were scratches on the casing. My partner accepted the offer. However, the phone was in EXCELLENT condition and most definitely did not have any scratches, light or otherwise, in any areas. I was informed by customer services that having a case on the phone can cause light scratches due to dirt etc getting inside the case….they couldn’t provide any evidence of these scratches (obviously) because my partner had already accepted the offer. I honestly don’t feel like I would trust Mazuma again.”

Posted 2 years ago

“Avoid, they give you what you think is a good price then make up faults with the phone to offer a lower price. They also don’t pay the same day.”

Posted 2 years ago

“avoid they are con make up faults with the equipment then ignore all mails”

Posted 2 years ago

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Mazuma Mobile is rated 4.2 based on 2,009 reviews