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Mazuma Mobile Reviews

4.2 Rating 2,007 Reviews

80 %

of reviewers recommend Mazuma Mobile

Company Reviews

4.2

Based on 2,007 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5
Returns & Refunds
Returns Process	Easy

About Mazuma Mobile:

Mazuma Mobile are UK’s favourite mobile phone recycling website.
We re-home, on average, 150,000 mobiles per month - we're one of the leading mobile phone REUSE specialists in Europe and have already paid out over £68 million to 100’s of 1000’s of happy

Visit Website

Phone:

0845 8723000

Email:

Customerservices@mazumamobile.com

Location:

Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe
Morecambe
LA3 3PB

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Mazuma Mobile 5 star review on 4th March 2023

George C Thompson

Mazuma Mobile 5 star review on 4th March 2023

George C Thompson

Mazuma Mobile 1 star review on 13th January 2023

Mazuma Mobile 1 star review on 13th January 2023

Mazuma Mobile 1 star review on 26th August 2022

Mazuma Mobile 1 star review on 26th August 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Simple and straightforward.”

Posted 2 years ago

Good morning Ian, Thank you for the review, it's great to hear your positive comments, Kind regards Mazuma

Posted 2 years ago

“No issues with Mazuma, they don’t pay the best but the service is second to none. Paid for extra postage (covers £500 in value) Mazuma received 9am and I was paid the agreed amount by 16:30pm. Brilliant.”

Posted 2 years ago

Good morning Matthew, Thank you for the five-star review. We're glad to hear you are happy with the service you provide, Kind regards Mazuma

Posted 2 years ago

“Very easy to use and prompt service”

Posted 2 years ago

Good morning Dave. Thank you for the five-star review. It's great you found the service prompt and easy to use, Kind regards Mazuma

Posted 2 years ago

“Prompt service”

Posted 2 years ago

Good morning Nannette, Thank you for the review, we really appreciate the positive comments, Kind regards Mazuma

Posted 2 years ago

“Agreed valuation online. Arranged pickup from local outlet, courier picked up parcel & had the money I. My account in a matter of days. Email correspondence from them as to where we were on the process was brilliant.”

Posted 2 years ago

Good morning Leroy, Thank you for choosing Mazuma. We really appreciate your five-star review. Kind regards Mazuma

Posted 2 years ago

“Very good with updates & quick bank transfer.”

Posted 2 years ago

Good afternoon Laura, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 2 years ago

“Does exactly what you want and are very efficient great free post service once they receive the phone is checked money goes straight into your account Exellent”

Posted 2 years ago

Good morning John, Thank you so much for taking the time to leave an excellent review. We really appreciate your business. We hope you come back to us in the future. Kind regards Mazuma

Posted 2 years ago

“Fantastic service collected by a lovely man from dpd on Monday and money was in my bank account Tuesday pm”

Posted 2 years ago

Good morning Michelle, Thank you for your review, we are happy to hear of your experience with Mazuma and we appreciate the positive comments Kind regards Mazuma

Posted 2 years ago

“Very quick and easy process”

Posted 2 years ago

Good morning Natalie, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma

Posted 2 years ago

“A very smooth process, exactly as described.”

Posted 2 years ago

Good afternoon, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 2 years ago

“I have used Mazuma before & im very happy with the service they offer I sent for envelope returned it with my mobile,they notified me when they'd received it & payment into account within 2days plus very good price offered.”

Posted 2 years ago

Good morning, Thank you for taking the time to review Mazuma Mobile. We are glad to hear you had a great experience with us and we hope that you come back to us again in the future. Kind regards Mazuma

Posted 2 years ago

“Cannot fault this service! The initial process of selling the phone is easy, they communicate with you during the process right up until the money goes into your chosen account! Quick and easy!”

Posted 2 years ago

Good morning James, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 2 years ago

“Well satisfied with all dealings. Fair price and prompt payment”

Posted 2 years ago

Good afternoon Geoffrey, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma

Posted 2 years ago

“Very efficient and professional”

Posted 2 years ago

Good morning Valerie, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma

Posted 2 years ago

“Excellent service. Full price received promptly and exactly as promised.”

Posted 2 years ago

Good morning Stephen, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 2 years ago

“Very happy with the service and the communication throughout the whole process”

Posted 2 years ago

Good morning Kev, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma

Posted 2 years ago

“I’ve been using Mazuma to recycle my mobile phones for the past 5 years and they have proven reliable and trustworthy every time! Thank you!”

Posted 2 years ago

Good morning Laureen, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 2 years ago

“Very good helpful service, excellent response time and the money was paid in to my account without any quibbles or delay. Would definitely recommend.”

Posted 2 years ago

Good morning Steven, Thank you for recommending Mazuma Mobile! We are glad to hear that you had a great experience with us. Kind regards Mazuma

Posted 2 years ago

“I was going to sell my iPhone back to my network provider and they offered me the same amount of money as Mazuma but I thought I'd wait a couple of days as I wasn't sure if I wanted to upgrade before my contract ran out. I went back on my network providers website two days later and the price had dropped by £70! Mazuma's price was still the same. So I put my iPhone model in to the search field and asked for them to send a pack through the post to send the mobile to them. It arrived the next day, I packed my iPhone and took it to the post office, sent it off and the next day at 10am I got an email saying they had received the iPhone. By 12pm I received an email from Mazuma saying that the phone had been checked and the money that I was quoted will be in my account the same day. The money went in to my account about an hour later. As long as you do what they ask, remove your iPhone from iCloud, include the delivery note so they know who sent the phone (obvious), then they are very trustworthy.”

Posted 2 years ago

Good afternoon Matthew, Thank you for your five-star review! We are pleased to hear that you received a great service when selling your device to us. We hope that you will use us again in the future. Kind regards Mazuma

Posted 2 years ago

“Amazing and fast service!”

Posted 2 years ago

Good afternoon, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 2 years ago

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Mazuma Mobile is rated 4.2 based on 2,007 reviews