“Hello Everyone,
I am not one to leave reviews (especially negative reviews) but feel this needs to be known. I recently ordered 7- CZ75 MCARBO Spring Kits for my TriStar Pistols. I ordered these because I was told if they did not fit I would be able to return them for a FULL REFUND (I have a chain of emails to prove it) That being said I kept one of the kits I had already installed (minus some parts of the kit that didn't fit) because I didn't want to go though the trouble of removing the MCARBO Spring kit I had installed which by the way made a very minimal almost unnoticeable difference vs. the 40-50% less trigger pull they claim. I returned the other 6 kits back to MCARBO for a FULL REFUND as I was told i would receive. I finally received a refund from MCARBO minus the return shipping cost which they failed to mention to me (not a big deal only $4.04) but worst of ALL they kept the Sales Tax which they say they do not refund ($17.44) which is Totally Illegal to do !!!!! I wonder how many MCARBO Customers have been ripped off their hard earned money by paying taxes on an item they returned ???? Is MCARBO paying the government this Sales Tax that they are NOT refunding their Customers ??? I highly doubt it !!!!! SOUNDS LIKE TAX FRAUD TO ME !!!!! I will be contacting the Feds to report them along with filing a complaint with the Better Business Bureau. Stay away from MCARBO at ALL COSTS (Pun Intended) You have been warned !!!!!”
“For a company that's this large and makes the money they make , they do not help the customer. I'm an NRA instructor , Gunsmith, and in the Firearm business. I ordered a trigger kit and polishing kit and after 10 days and 3 calls no product. The shipment was created and the product shows still in clearwater. I asked for a replacement ... Pretty standard . When I asked for free overnight shipping since they dropped the ball not me I was told I had to pay $30 for that service. Spoke to a manager and the same thing. I was very rudely told "I don't work for the post office " twice.”
“Ordered several parts for my Ruger PC Charger from them, everything came as expected but I ran into a bit of trouble with the muzzle break. The crush washer on the muzzle break deformed and therefore I needed to obtain a replacement. It was my fault and I own that, I was not expecting a replacement for free but reaching out to customer service, I was told a replacement washer will be $7.00. This is very poor customer service IMO, I obtained 5 replacement wagers from a random eBay seller for $5 shipped. I will never buy another product from them again, I’m sure their products are great as long as everything goes right, you’ll be happy. Just hope that nothing goes wrong for you as they are not trying to help. To me, customer service is just as important as a quality product.”
“Purchased multiple items for Hi-Point Carbine to include: Extra Power Recoil Spring & Stainless Steel Guide Rod. Of those 2 items, there is a recall for both. Seems that their company did not do their do testing prior to selling items. Purchase at your own risk. Now I have to contact Hi-Point and see if they will send me the original parts as a warranty item.”
“Recently ordered the reduced weight spring and shim kit for my SP-101 .22. Did the action job per their video. They did not supply enough trigger shims to proper shim the trigger. The hammer spring was too light to reliably fire the rounds. When I emailed them about it they offered no solution or help. Their attitude was like oh well, this happens. Project was actually a waste of time. Their 100% satisfaction guarantee means nothing. Not happy.”
“Placed order and they sent response saying they pride themselves on shipping ASAP! They went ahead and got money off card, then 4 days later sent text saying part of order not in stock. It was when I ordered. Then 8 days later sent another text saying more stuff not in stock. Really? Should have been told this up front! ALL reputable companies do not take money from card until items are shipped! Once again I was sent text that said they pride themselves on same day shipping,ASAP. They didn't have anything to ship!! Only thing they did right was refund money after taking it for nothing in return.”
“I’ve ordered a lot of trigger kits and parts from them until I had an issue with a simple recoil guide rod in my CZ SP01. The stainless guide rod will not lock into the slide and the barrel lug due to the length and stiffness. I contacted them for direction and got nothing except I could return it. I returned it in the original undamaged baggy and they refunded 1/2 my money due to a 25% restocking fee and shipping. This part wasn’t something I changed my mind about, I was happy to have it, but it won’t work as advertised.
Beware ordering from this company unless you know it will work, they don’t stand behind their products even to a good customer who has bought many items and given them great reviews until now.”
