Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Merchoid Reviews

4.6 Rating 1,000 Reviews

90 %

of reviewers recommend Merchoid

Company Reviews

4.6

Based on 1,000 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Write Your review

Tell us how Merchoid made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Merchoid 5 star review on 29th November 2023

Merchoid 5 star review on 26th February 2023

Merchoid 5 star review on 9th January 2023

Merchoid 5 star review on 9th January 2023

Merchoid 5 star review on 9th January 2023

Merchoid 5 star review on 27th December 2022

Merchoid 5 star review on 27th December 2022

66

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased (12/4/19) Christmas sweaters for the family. I was hoping I would get them in time for Christmas but I didn't. I received one of the sweaters a week after Christmas and I still haven't received the second sweater, it's now the 2nd week of the new year (1/10/20). Why did you guys ship them separately?! What a waste! I've contacted customer service and Ryan responds back and says to check with my postal office and asked if they attempted delivery. Ummm, how are they supposed to help me track something if you guys didn't provide a tracking number?!”

Posted 4 years ago

“I saw an advertisement in which the sweater was showing a different price. When I finish the transaction, I was charged at the regular price. I wrote an email as soon as I notice the wrong charge on my card, the same day. Today I received a text message from DHL that my"package" can not be delivered because there is a pending cost to pay. Part of the " promotion" in the advertisement was free shipping. This sweater was going to cost me around 120.00 dollars, instead of $35.00 I haven't been contacted by Merchoid. (I purchased on December 12th, today is January 6th)”

Posted 4 years ago

“This company sucks. I should’ve read reviews before even considering buying anything from this raggedy company. NEVER AGAIN! I ordered a sweater the first week of December to give to my friend, and based on these reviews and Merchoids crappy shipping service, looks like I won’t be giving that Christmas present till February. What a waste of money and time. This is Absolutely the worst online shopping experience I’ve ever had, please don’t buy from this company. They need to go out of business...👎🏽”

Posted 4 years ago

“Who orders an ugly Christmas sweater to wear on vacation in July? I could travel from Tennessee to the UK and back in a canoe faster than their “shipping” service (a fleet of trained snails)”

Posted 4 years ago

“US Customer here, buyer beware! If you pay extra for tracking they do not provide a tracking number. It ships via Royal Mail which is untraceable. Ordered December 6th and paid for tracking and here on December 19th we have no delivery, no tracking and no response from customer service. Seems like this is a business that can only handle UK based orders, look at all the reviews referring to sweaters as jumpers...”

Posted 4 years ago

“As many other customers, I did not receive the good I bought. I'm very upset, because Merchoid is refusing to refund. The probleme is that they send goods without tracking number. So it's impossible to know where the good is.”

Posted 4 years ago

“I ordered a Pac-Man sweater at the beginning of November. December is almost over and I’m still without my sweater. The free shipping is a plus but No tracking number is provided with this option. The more I’m researching, I’m beginning to think I was ripped off. No customer service number to request a refund or to see what the next step is for unshipped product. Disappointed. Don’t purchase from this company.”

Posted 4 years ago

“Xmas jumper ordered in novemeber, but still hasn't shipped but yet if you go on the site still available to buy. Customer service emails totally lie.”

Posted 4 years ago

“I ordered the Harry Potter Advent Calendar, and unlike some of the customers I received it, however, I have opened it only to find that two prizes are missing. I paid full price for an item that is missing prizes, I was excited about this product now I am incredibly disappointed. 24 magical items? I'm afraid I'm only going to get 22 or less and I paid full price for this purchase. So disappointed. 10/10 will not order from this company again.”

Posted 4 years ago

“Order doesn't get shipped in weeks, basically no customer support. Can not recommend at all.”

Posted 4 years ago

“Ordered 2 x Harry Potter Advent calendars. Paid in full in July and have not received calendars yet and it’s 7 December. My kids are disappointed! Will not be ordering from Merchoid ever again.”

Posted 4 years ago

“I ordered an advent calendar and have not received it.”

Posted 4 years ago

“I ordered an advent calendar in July and it is now November 21 and I have yet to receive it. I question whether this company actually exists or not.”

Posted 4 years ago

“I ordered an Advent Calendar in September, expecting delivery by Dec 1. Status last week said order was delayed, Might get here by Dec 23 (useless for an Advent Calendar, which starts on Dec 1). Asked to cancel it. Asked a second time. Just told it shipped, & I will have to pay postage to return it - if I ever receive it, but sorry, no tracking info is available. Will also write a US review.”

Posted 4 years ago

“I wish I could give a no star review. I ordered a jacket from this company, and paid extra for tracked shipping and in 16 days the package did not even leave the distribution center. I can be understanding if it where in customs but it is not. If you buy from this company you are NOT GAGUARANTEED YOUR ITEM. This company lost my business.”

Posted 4 years ago

“I wish I could give a no star review. I ordered a jacket from this company, and paid extra for tracked shipping and in 16 days the package did not even leave the distribution center. I can be understanding if it where in customs but it is not. If you buy from this company you are NOT GAGUARANTEED YOUR ITEM. This company lost my business and I hope I helped someone else to not buy anything from them either.”

Posted 4 years ago

“Estimated date of delivery came and went despite payment in full. No tracking info or way of contacting them. Based on what I’ve seen online I think this company may be in financial trouble and I would not recommend ordering anything from them or returning anything to them that you have already paid for.”

Posted 4 years ago

“Sizing guides are way off. Ordered an xmas sweater and it's huge. Emailed the company asking if they'd pay return shipping so I can exchange for the right size - considering it's their fault I ordered the wrong size. They won't. I live in Canada, so the shipping would cost as much as the sweater, which is over-priced by the way. No concern for customer satisfaction. I wouldn't order from here again. If you look at reviews on Reddit, they say most of their merch is available elsewhere for less. Shop somewhere else!”

Posted 5 years ago

“Ordered for Christmas and given no tracking number?!? What kind of jinky company is this? I have to wait until Jan 2019 to file a claim. BS English prat.”

Posted 5 years ago

“I preordered a sweater as a gift for Christmas. Although I received an email that it had shipped, a few days later I received another email saying I was getting a refund. There was no explanation. I had to contact Merchoid to find out what was going on. They claimed the package was damaged in shipping and refused to send a replacement. So no Christmas gift for my son. Merchoid is completely irresponsible and unresponsive. Avoid at all costs!”

Posted 5 years ago

«
1
2
3
4
5
»

Merchoid is rated 4.6 based on 1,000 reviews