Merchoid Reviews

Name: Merchoid
Rating: 4.58

4.6 Rating 1,103 Reviews

90 %

of reviewers recommend Merchoid

Company Reviews

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Metrics

4.6

Based on 1,103 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not recieved item or respond back”

Helpful Report

Posted 3 weeks ago

“I paid £60 for a tankard from Merchoid and when it arrived the postage box was undamaged but the box inside had a big rip in it, this to me doesn’t constitute a ‘new’ item; it also suggests to me that the item was damaged before shipping. The customer service person I talked to refuted that this was any sort of an issue, pretty much saying that the box doesn’t matter. I think it does matter, you buy a new item you expect new. Now I have to go through the process of sending the item back as they wouldn’t offer a partial refund or any other means of avoiding that.”

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Posted 2 months ago

“The money has been taken from my account but I have not been sent the item.”

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Posted 6 months ago

“My parcel has still not arrived or had disappeared, evri has said it had been delayed but have had no update in a week!”

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Posted 6 months ago

“The product I bought did not do what it says it was supposed to do. Sadly as I was looking forward to this”

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Posted 7 months ago

“I ordered the item because it said it was 100% cotton, but when it arrived, it was 100% polyester. Not worth it to ship it back for a refund.”

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Posted 8 months ago

“I wanted to surprise my boyfriend, who is a big Warhammer fan. I saw something that he was looking for and paid with our money from the paypal account (that shouldn’t be spent) however I ordered the item on 10/16 of March, the estimated time to arrive was 8 of may. Now is 15 of May and I didn’t receive the present. Very disappointed and I felt scummed. This is the first time that something I’ve paid and didn’t receive it. I’m commenting to my friends and in Instagram to not order from merchoid.”

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Posted 1 year ago

“Never Arrived”

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Posted 1 year ago

“Item was delivered to the wrong address. I have emailed Merchoid and I have received no response. I would avoid.”

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Posted 1 year ago

“a disaster..... ordered nearly 2 weeks ago ago , no correspondence back following my email asking the whereabouts of my order. Merchoid use Whistl for their shipping .Not recommended as the drivers have too many parcels to deliver and are impossible to get hold of I wrote to Merchoid never got a reply. Not happy and will be asking for a refund if it doesnt turn up by Friday.”

Helpful Report

Posted 1 year ago

“Terrible company to deal with 4 times I've ordered from them over roughly a 5 year period and NEVER received any of the items. Fortunately the last 3 times I used PayPal and it wasn't too painful the first time I used my debit card and was given a run around. I think I've been more than generous with these clowns and I'll shall not attempt to waste my time and money on them again. Good luck to anyone that buys from them!”

Helpful Report

Posted 1 year ago

“This company's untrustworthy I bought over 30 hoodies and they sent me all the same Overstock old hoodies three different designs I bought over 20 jackets they sent me all the same two jackets junk jackets and then when I keep trying to fix it they just keep assisting that I have to send it back to an American company which I have attempted it will cost me over $600 which is way more than what the product is worth they are unwilling to fix the problem I have tried to figure out a resolution I have even accepted to keep the product as long as they make sure that none of my other orders are mixed up and done the same way they are unwilling to do that instead of willing to work with me they have said that they will no longer be accepting purchases from me this place is a scam do not trust them if they were anything but a scam they would be willing to work with me to fix the problem but instead they are not”

Helpful Report

Posted 2 years ago

“I pre-ordered a Harry Potter purse bundle in September. This is my first time ordering with this company and I did so based on good reviews. My order was to ship Oct 22nd and was a birthday present for my daughter. Well here we are November 8th and the date to ship has changed 3 different times. Now it's to be shipped Nov 25th. I understand things happen but I'm hoping I can at least get this for Christmas. I did email the company but received a generic response from Amy stating how long shipping to US from UK takes. She did not address any of my questions or concerns. Praying the quality is good because with the late delivery I can imagine how long getting a refund will be. First and last order... 😞”

Helpful Report

Posted 2 years ago

“Had to cancel an order. Three months later and I have yet to receive a refund. I think they thought I'd simply forget.”

Helpful Report

Posted 3 years ago

“Buyer beware. Ordered three Christmas sweaters for my kids in November 2021 for Christmas and never received them. After repeated emails late December and through January requesting a status of my order, with vague responses that they’re still in transit (the tracking apparently was showing the order going back and forth between countries and continents), they finally admitted that the items were not delivered (supposedly because of an incorrect address even though I provided the right address and they wouldn’t respond when asked what address they claim was wrong). Although they refunded the cost of the sweaters after insisting on it (and most likely because I used PayPal), they refused to refund the hefty shipping costs which should be borne by the vendor for not fulfilling their part to deliver the items in the first place. This practice sounds like a shady company that ‘profits’ from shipping costs for items they say were lost or could not be delivered due to ‘incorrect address.’ The least they could have done for the inconvenience was to offer to reship the order and waive the shipping costs. Needless to say, I’ll most likely be looking elsewhere and not Merchoid for Christmas sweaters next year.”

Helpful Report

Posted 3 years ago

“Sent me a different sweater than what was pictured on the site and would not provide paid postage to return it. Customer service stopped responding. Dont waste your time or money.”

Helpful Report

Posted 3 years ago

“I ordered a sweater and it supposedly shipped over a month ago and I have not received it nor do I have any way to track it. I'm starting to feel like I'm not getting my sweater.”

Helpful Report

Posted 3 years ago

“No refund despite product going missing in the mail. You'd have better luck lighting your money on fire than expecting anything with this company to go right. Buyers beware, it's a scam. They are based in the UK but send from alternative countries. They will reply saying they will issue you a refund and when it is time to do so- they go silent. They just want your money and you should pay with PayPal because at least when they ignore PayPal, you get your money back..”

Merchoid 1 star review on 13th December 2021

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Posted 3 years ago

“I still haven’t received my item.”

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Posted 3 years ago

“Post office lost the item/ sent it back (they state they aren't sure where it went, but it is not with them anymore) so I emailed the customer service to see if it could have the 2 Christmas sweaters be fast shipped. They claim I have to wait 30 days in order to do this. That's after Christmas now. Why would I reorder Christmas sweaters after Christmas? I didn't lose the package usps did and I am being punished. At this rate, I just want a refund as it feels scummy because I don't get my items and they pocket my money. Due to the issues and service problems, I won't be using this store again- I reccomend you don't fall for the gimmick either as you'll just have a big headache if their shipping choice has problems.”

Merchoid 1 star review on 7th December 2021

Helpful Report

Posted 3 years ago

Merchoid is rated 4.6 based on 1,103 reviews