Meter Boxes Direct Reviews

Name: Meter Boxes Direct
Address: Fox House, Stonedale Rd, Stonehouse, Gloucestershire
Rating: 4.54

4.5 Rating 1,166 Reviews

89 %

of reviewers recommend Meter Boxes Direct

Company Reviews

Metrics

Info

4.5

Based on 1,166 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Meter Boxes Direct:

MeterBoxesDirect Online Shop
Buy Electric & Gas Meter Boxes, Enclosures, Kiosks, Spare Doors, Meterbox Covers and Fittings.
Fast, Nationwide Delivery throughout the UK and Ireland.

Visit Website

Phone:

0844 809 4206

Email:

onlinesales@meterboxesdirect.co.uk

Location:

Fox House, Stonedale Rd
Stonehouse, Gloucestershire
GL10 3SA

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MeterBoxesDirect

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not received my order !”

Helpful Report

Posted 3 years ago

Thank you for your review, we're sorry to hear your experience didn’t match your expectations. My colleague has checked and the parcel might have got lost in the post. We have now sent you the items again. Apologies for the inconvenience. The MeterBoxesDirect Team

Posted 3 years ago

“Item poor quality. Rough chipped edges.”

Helpful Report

Posted 3 years ago

“Your service very quick & efficient, HOWEVER the service of DPD atrocious! Although they stated that delivery had been attempted twice, it had NEVER been attempted at all, which resulted in me having to collect. I paid £6.50 for a tracked DPD delivery that NEVER happened. The service in relation to DPD needs to be questioned & your companies use of them needs to be reviewed.”

Helpful Report

Posted 3 years ago

Thank you for your review, we're sorry to hear your experience didn’t match your expectations. We review all feedback provided and will discuss it with the courier. All the best, The MeterBoxesDirect Team

Posted 3 years ago

“A waste of your time and money buying from this company. My purchase was not delivered and calls to them have been unanswered.”

Helpful Report

Posted 3 years ago

“Item was ordered on 11th January and has still not been received as of 24th. Contacted via website to chase the order but have had no response.”

Helpful Report

Posted 3 years ago

Thank you for your review, we're sorry to hear your experience didn’t match your expectations. Our customer service has contacted you by email this morning, it looks like the parcel was delivered by the carrier. Hopefully, this will solve the issue and the parcel will be found. The MeterBoxesDirect Team

Posted 3 years ago

“I have not received the goods yet”

Helpful Report

Posted 3 years ago

“I haven’t received my part”

Helpful Report

Posted 3 years ago

“Did not receive it .”

Helpful Report

Posted 3 years ago

Thank you for your review, we're sorry to hear your experience didn’t match your expectations. I understand from our customer service that the item was posted out on the 11th December, and we have arranged a replacement to be sent today 1st class. All our apologies for this delay. The MeterBoxesDirect Team

Posted 3 years ago

“2 parts missing”

Helpful Report

Posted 3 years ago

Thank you for your review, we're sorry to hear your experience didn’t match your expectations. My colleague has confirmed that a replacement has been sent. You should receive a confirmation by email. The MeterBoxesDirect Team

Posted 3 years ago

“Hi, have not received it yet! I was just about to write to you, when this turned up! Did you manage not to send it, as I had said I no longer needed it and you said return it as it was sent.”

Helpful Report

Posted 3 years ago

Thank you for your review, we're sorry to hear your experience didn’t match your expectations. My colleague has confirmed that your order was canceled, and we manage to stop the delivery as well. A refund was raised on the 20th Nov. I believe my colleague was in touch with you today in relation to this. Hopefully, the situation is clarified now. Let us know if there is anything else we can help with. The MeterBoxesDirect Team

Posted 3 years ago

“After being on order for 8 days, still not delivered.( Invoice number 000024800.) Payment taken 30.10.2020 contact number 07785578635”

Helpful Report

Posted 3 years ago

Thank you for your review, we're sorry to hear your experience didn’t match your expectations. I understand from our customer service that we have now arranged to send another door lock out to you today. The item was sent by Royal Mail and unfortunately we were unaware that you had not received it. We apologise for the inconvenience this might have created. Regards, The MeterBoxesDirect Team

Posted 3 years ago

“I put in my order 1 week ago & I haven't received it yet. I know things are difficult at the moment but I am unimpressed by this. I tried contacting customer services but couldn't get through.”

Helpful Report

Posted 3 years ago

“I bought what I thought was a "standard" electric meter box door online, having carefully measured the distance from the hinges, height and width. It did not fit my box properly because the depth was 13mm compared to the damaged one I took off which was 10mm. It was a very tight fit and the catch would not line up because the door was too deep. I was sent a Tricel door whereas my box was a Mitras box. I had no idea it was a Tricel door that was being sent and frankly did not know that this would not fit my box. Having put it on I could not return it as it was now no longer new so I wasn't offered a refund. I therefore suggest that the description in the advertisement on the website of fitting a "standard" box is misleading. So buyers beware, if you have a Mitras box you must only buy a Mitras door and not the "standard" one offered by Meter Boxes Direct!”

Helpful Report

Posted 3 years ago

Thank you for your feedback, it's a shame the door didn't fit properly. Unfortunately, as the door was installed we are unable to offer a refund. Our doors normally fit Mitras meter boxes.

Posted 3 years ago

“Meter box door arrived with marks and scratches all the way down it, it looked as though it was second hand. However, my current door was damaged and I did not want to mess about sending it back etc. The delivery fee was about £10 which was a total rip off. Really not impressed.”

Helpful Report

Posted 3 years ago

Thank you for your review, we're sorry to hear your experience didn’t match your expectations. If you haven't yet fitted the door and if you can send us photos of the door in question, we will review and replace it. Thank you for letting us know, the information submitted helps us to improve the level of products and services we're able to deliver to our customers. The MeterBoxesDirect Team

Posted 3 years ago

Meter Boxes Direct is rated 4.5 based on 1,166 reviews