Meter Boxes Direct Reviews

Name: Meter Boxes Direct
Address: Fox House, Stonedale Rd, Stonehouse, Gloucestershire
Rating: 4.54

4.5 Rating 1,166 Reviews

89 %

of reviewers recommend Meter Boxes Direct

Company Reviews

Metrics

Info

4.5

Based on 1,166 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Meter Boxes Direct:

MeterBoxesDirect Online Shop
Buy Electric & Gas Meter Boxes, Enclosures, Kiosks, Spare Doors, Meterbox Covers and Fittings.
Fast, Nationwide Delivery throughout the UK and Ireland.

Visit Website

Phone:

0844 809 4206

Email:

onlinesales@meterboxesdirect.co.uk

Location:

Fox House, Stonedale Rd
Stonehouse, Gloucestershire
GL10 3SA

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MeterBoxesDirect

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Meterbox arrived broken, sent pictures as requested and nothing heard back”

Helpful Report

Posted 9 months ago

“Latches don't fit my meter boxes. I emailed the company 2 days ago and have not had a response”

Helpful Report

Posted 10 months ago

“I ordered meter box repair kit on the 27th. April. The next day I received an email to say item has been shipped. Today 6th. May I have still not received the item.”

Helpful Report

Posted 11 months ago

“Not recieved delivery, have emailed to ask about delivery date or tracking order, but have had no reply to this email”

Helpful Report

Posted 1 year ago

Thank you for your review, we're sorry to hear your experience didn’t match your expectations. We review all feedback provided. The information submitted helps us to improve the level of products and services we're able to deliver to our customers. The MeterBoxesDirect Team

Posted 1 year ago

“You are requesting feed back when the item I have purchased has yet to arrive. Not impressed,”

Helpful Report

Posted 1 year ago

Thank you for your review, we're sorry to hear your experience didn’t match your expectations. Your order was despatched from us 12.10.22 via Royal Mail but they were on strike 13.10.22 so it may have caused a delay in arriving. We review all feedback provided. The information submitted helps us to improve the level of products and services we're able to deliver to our customers. The MeterBoxesDirect Team

Posted 1 year ago

“£15 delivery charge????? I will agree it was a fast delivery though. Door was scratched a lot its only because its for outside and nobody looks at it that didnt see the point of returning it! Its a shocking amount of money £40 for a plastic door for a meter box regardless”

Helpful Report

Posted 1 year ago

“I received what appears to be a second hand broken universal meter box they tried to pass off as new. The box it came in was undamaged The left hand hinge looks like it was cut and was also broken anyway, scuff marks over it and appears to have been outside due to staining. 3 of the breakouts were missing See photos I would not use this company.”

Helpful Report

Posted 1 year ago

“I haven’t received my delivery and no idea where it is.”

Helpful Report

Posted 1 year ago

Thank you for your review, we're sorry to hear your experience didn’t match your expectations. My colleague has sent you an email in reference to your order. Please can you check your junk folder, to ensure it has not gone into there. We review all feedback provided. The information submitted helps us to improve the level of products and services we're able to deliver to our customers. The MeterBoxesDirect Team

Posted 1 year ago

“Have not received item yet!”

Helpful Report

Posted 1 year ago

Thank you for your review, we're sorry to hear your experience didn’t match your expectations. I have sent you an email detailing the information I have received from the courier, and our next steps to get your order to you. We review all feedback provided. The information submitted helps us to improve the level of products and services we're able to deliver to our customers. The MeterBoxesDirect Team

Posted 1 year ago

“The meter box door was damaged and this was only discovered after unwrapping the packaging.”

Helpful Report

Posted 2 years ago

Thank you for your review, we're sorry to hear your experience didn’t match your expectations. Please can you contact the team with images of the damage and your order number, so we can help resolve this for you. We review all feedback provided. The information submitted helps us to improve the level of products and services we're able to deliver to our customers. The MeterBoxesDirect Team

Posted 2 years ago

“Complex website despite trying several times couldn’t complete purchase and had to give up. Very disappointing”

Helpful Report

Posted 2 years ago

“Terrible Service”

Helpful Report

Posted 2 years ago

Thank you for your review, we're sorry to hear your experience didn’t match your expectations. We tried everything that was possible to accommodate your requests. If you would like to discuss further please email onlinesales@meterboxesdirect.co.uk We review all feedback provided. The information submitted helps us to improve the level of products and services we're able to deliver to our customers. The MeterBoxesDirect Team

Posted 2 years ago

“It hasn't arrived yet! Slow delivery”

Helpful Report

Posted 2 years ago

Thank you for your review, we're sorry to hear your experience didn’t match your expectations. We have looked into your order and it appears to still be with Royal Mail. We will send another set out for you today. We review all feedback provided. The information submitted helps us to improve the level of products and services we're able to deliver to our customers. The MeterBoxesDirect Team

Posted 2 years ago

“Placed order online, showing stock available waited 2-3 days before chasing up my order only to be told they are out of stock and would not be coming into them for another week. Did keep the order waiting as i needed the items.”

Helpful Report

Posted 2 years ago

Thank you for your review, we're sorry to hear your experience didn’t match your expectations. We are currently checking the stock levels daily, so we can get your out to you as soon as possible. We have also placed the product as out of stock on the website, to prevent this from happening again. We review all feedback provided. The information submitted helps us to improve the level of products and services we're able to deliver to our customers. The MeterBoxesDirect Team

Posted 2 years ago

“I wanted to return and no one replied I don’t need the meters any more Pls cancel and refund”

Helpful Report

Posted 2 years ago

Thank you for your review, we're sorry that you weren’t able to join us, we didn’t receive your email. I understand you have been contacted by our team and this matter has now been solved, you will be refunded once we receive the item. The MeterBoxesDirect team.

Posted 2 years ago

“Sadly, my review will rate this company as providing extremely poor customer service. I ordered a door latch on the 1st July, which still hasn't arrived. Money was taken instantly from account. Four days later I emailed the company to let them know, there has been no response to date. I tried to ring them and over the last two days have made 49 attempts to get in touch. All I get is an engaged signal.”

Helpful Report

Posted 2 years ago

Thank you for your review, we're sorry to hear your experience didn’t match your expectations. I understand you have now been contacted by our team and this matter has now been solved, we will send you a replacement door lock key. We apologise again that you weren’t able to join us by telephone and for the inconvenience this may have caused. The MeterBoxesDirect team.

Posted 2 years ago

“Advertised as a grey gas meter cover not white-spoke to a rude incompetent woman on the phone who said I had to return it to receive a refund but I had to pay the postage!! Was told they only sold white but all pics on their website showed dark grey-sort your cheap outdated website out!!! What an absolute joke they are falsely advertising items in their website it is ridiculous, colours are completely wrong, I would 100% stay away from ordering anything from this ridiculously rude stuck up staff with a complete non-existant customer service so called company!!!! Fuming is an understatement, absolutely disgusting feedback from a so called excellent customer service company. STAY AWAY”

Helpful Report

Posted 2 years ago

Thank you for your review, we're sorry to hear your experience didn’t match your expectations. The Meter Box is indeed white and not grey, we have since amended the description on the product page to make it clear to future customers. We are also looking at updating our photos. As mentioned by my colleague over the phone, the Meter Box can be painted if you wish. You can also return it to us, but as stated in our Shipping and Returns Information we are unable to refund any delivery costs. We apologise for the inconvenience this may have caused. The MeterBoxesDirect team.

Posted 2 years ago

“Poor all round sadly. Item ordered as in stock on the website, apparently wasn't.”

Helpful Report

Posted 2 years ago

“The item I ordered as per advice from the customer service department didn't fit the door. Waste of money”

Helpful Report

Posted 3 years ago

Thank you for your review, we're sorry to hear your experience didn’t match your expectations. I understand you have now been contacted by our team and this matter has now been solved. Don't hesitate to let us know if there is anything else we can do. The MeterBoxesDirect Team

Posted 3 years ago

“I haven’t had them yet”

Helpful Report

Posted 3 years ago

Thank you for your review, we're sorry to hear your experience didn’t match your expectations. Apologies for the delay in receiving your order. This was caused by a stock issue that has now been rectified. This delivery will be made today but unfortunately, we are unable to pinpoint an exact time of arrival. If you require any further information then please do not hesitate to contact us. The MeterBoxesDirect Team

Posted 3 years ago

Meter Boxes Direct is rated 4.5 based on 1,166 reviews