“Timetable is a vague suggestion. 30 minutes late. Bus 10 in Gatwick. Missed my flight cost me my whole day waiting for the next one and £90 because of these petty @ss fvckers. WHY DID I NOT USE UBER? JUST WHY?! Last time I ever use a UK bus "service". Got there 10 minutes after the gate closed instead of 20min early as I planned. Sitting here at the benches because of bull$hitass Metrobus.”
“Bad service freezing cold and the bus drive just let me freezing outside and only open the door when his leave only at the minutes very rude buss at 18.20 29/11/21”
“Always late for work. The bus comes half an hour later than the time it should according to the timetable, if you are lucky! Terrible service! Avoid!”
“Awful service . If you can please avoid . It’s the 4th time that I am left waiting for the bus to find out that te bus is not running because of the track and trace . Customer service not being helpful and promising that things will change but the following day same happens and again bus not running .
Honestly worst service ever !”
“Got the 10 from crawley bus station, more than 10 people were already standing up, I'm trying to cling onto the pole for dear life with a bag for my laptop and bag for all my college books, stand backwards so I can't see where I'm going, only about 1/4 of the people in the bus were wearing masks, smelt like weed too”
“Metrobus route 100 to Maidenbower. I waited for 30 minutes and neither of the 2 buses that were supposed to stop at Povey Cross Road showed up. No explanation whatsoever. It is a week day and unless they changed schedules yesterday, this should not have happened. I purposefully planed to take 1 bus before the one I actually needed, accounting for things like thia happening. I don't understand what I am missing here. Drivers are good and courteous usually, my problem is that I never know if I will be able to arrive to work on time. I'll walk if I can from now onwards.”
“For the driver on rute 100 10.05.2021 00:06 , mate, if you hate your fkin job quit and go do something else, if not DO your fking job and stop at the fkin station when someone is waving and it pissing down with rain outside!”
“At East Grinstead at 14.10. 270 unmanned there. Another '270 to Haywards Heath' arrived. Driver waved me away as it then left 'Not In Service '. The original one left 40 minutes later.”
“Oh and now I’ve just actually got onto a bus, this bus is the most filled up bus out of off them with currently 25 people inside of it including me, check your cctv and see for yourself. Complete disregard to social distancing. I could of got on 4 of the buses previously and still had less passengers in it than this. Sort it out! I’m not paying Almost £1000 a year to have a awful service, with no regard to publics health where if we was able to get on of the previous buses that had less passengers it would have been far safer for everyone.”
“I have been waiting currently for a bus for 1 hour on South Gate Avenue central, I’ve had 7 buses stop and let people out but won’t let anyone in the buses because they are full! How the hell are they full if you are letting people out! Because how does that make sense! You should either have extra buses running at this time or as soon as someone gets off a bus people are allowed to go in! If that happens again I will know where to come back for my refund because that’s disgusting.”
“Waited for the Bewbush bus 10 service on Southgate Avenue North on a weekday for more than 1 hour with all bus full. 20 service said no more that 4 people picture talk for itself.”
“I pay for a monthly ticket I’m a student so it comes to £50 a month . Almost everyday the bus doesn’t even turn up so I have to wait for the next one ! I have tried emailing Metrobus to complain and they never reply . I’ve also tried contacting them for a refund of this months ticket as I havnt used it due to lockdown and they haven’t replied once again and it’s been 2 weeks .”
“If I could give less stars I would! My friends and I got the bus a couple of weeks ago (291) and even after my friend calling and checking if the bus was going to Fordcombe - and being told yes, the bus driver said it wasn’t going down due to ‘flooding’. My friends Had to get if the bus in Langton in the pitch dark and find a way home. From Langton to Fordcombe there is no pavement and only country roads which cars go 60mph down the road Which could of caused serious injury to us. I think communication throughout your branch needs to improved otherwise customers can be at risk.”
“Worst service ever .the drivers don't even look at you when enter the bus .Always late or leave 5mins before departure time .The only reason people are using metrobus is because they have no other choice.”
“Bus drivers leave way before departure on purpose, everyday this happens with metrobus or they leave the bus stop before the designated time or they are late, in general a very bad service”
“The drivers are either late or they just speed up so they don't have to stop, bad attitude from the drivers in general, there's only 2 that are exemplary”
