MicksGarage.com Reviews

Name: MicksGarage.com
Rating: 2.72

2.7 Rating 182 Reviews

42 %

of reviewers recommend MicksGarage.com

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Metrics

2.7

Based on 182 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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MicksGarage.com 1 star review on 9th September 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered wipes blades and had them the next morning even in difficult times with coronavirus. Great service will use again and great choice to pick from”

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Posted 5 years ago

“Excellent service”

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Posted 5 years ago

“I've being a customer for a long time,I normally don't do reviews, but I had to this time, I done an Order on 1st of May, and payed for express delivery too its now the 11th of May, the thing is I live 10 minutes from the place, I've collected stuff before, I've being in touch with customer care, and they couldn't tell me anything about the packages,now I was expecting a bit of a delay due to cov id, but on micksgarage website it did say that they are still delivering and that 95% of order will be shipped in 1 to 2 days, so I guess I'm in the 5%, I did go back on site to take a pic of statement and it's now gone, so I guess there's a lot of people waiting for there packages and complaining. I'll not buy anymore from them and I will not be recommending to anyone”

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Posted 5 years ago

“I've being a customer a long time with micksgarage, I don't normally do reviews, but this time I had too, I put in an order on first of May and I payed extra for express delivery, I only live 10 mins from the place and it's now Monday 11th of May, I've got in touch with them about it, not much help couldn't tell me anything, it was a big order too over 100 euro, after this they have lost a good customer, I will not recommend them to anyone anymore, on the website it did say some delivery's would be slightly delayed due to cov id, but don't worry over 95 % of delivery's will be out in 2 working days, guess mines in the 5%.”

Helpful Report

Posted 5 years ago

“Terrible company, non existent customer service!. Do not expect your item to be despatched never mind actually receive it!. Obviously making lost of money due to the surge in online demand for products & couldn't give a damn about customers!. AVOID!!”

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Posted 5 years ago

“Put in an order almost 2 weeks ago - hasn't turned up and all emails to the company ignored. First time customer and very upset. I wish I had read the reviews first.”

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Posted 5 years ago

“I bought extra at their suggestion to take me up to the “free” postage limit, which I did but was automatically charged for “express” post. They told me I chose it but I most definitely did not. It’s the principle more than the extra €5 but in any event, the “express” I was cheated into paying for is anything but “express” I ordered on Sunday but didn’t get it until Thursday. The products were poorly packaged too, luckily the delivery guys were careful.”

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Posted 5 years ago

“I never had a problem with micksgarage everything ive bought normally comes on time but I noticed something, When I write a review about something I buy I give my honest opinion but Micksgarage only post the good reviews which is misleading to other costumers, I bought a obd2 reader off the back of some good reviews only to find out that its rubbish. So I wrote a review about it and its not been published.”

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Posted 5 years ago

“Never ever from mickgarage.com They sell whatever they want. Part I ordered was im stock on the day I ordered but what I've got is completely different . Costumer service is a joke! They try telling me that I got upgrade free of charge haahah. Don't mention express delivery which now the scam for extra 5 e . Not recommended .”

Helpful Report

Posted 5 years ago

“An absolute shambles from start to... well, no refund as yet! I ordered three items and I also paid extra for a faster delivery. It took over a week for the delivery to actually reach me and when Parcel Force finally arrived, the package was damaged and open. Having ascertained that one of the three items was missing, I refused delivery and contacted Mick's Garage to explain the situation and to ask for a full refund. Having waited over a week, and not hearing anything from customer service, I contacted them. The response was less than helpful. I was informed I would have to wait until the delivery was returned to them. "Not my fault, not my problem" seemed to be the order of the day. They had no idea as to when the order would be returned to them and a full two weeks later I am still to receive any refund. I asked for the contact details of the person with responsibilty for sales. This request was completely ignored. I would advise finding an alternative supplier for your car parts and I most certainly would never use this company again.”

Helpful Report

Posted 5 years ago

“Where to begin....I hesitated to even give one star. Ordered a part having checked with my mechanic it would fit, paid for fast delivery . Delivery didnt happen so complained and got a refund for the postage...so far so good . Part arrived...wrong part. When I queried why I hadnt received what I ordered I got told I had been sent a better version as they didnt have the one I wanted, and if it was the wrong part it was because I had ordered wrongly in the first place . I screenshot all my purchases so sent that in...only to discover the part had mysteriously vanished from the website after I started to complain. Several emails exchanged and they still claim the part I got is what I ordered. I then rang the business number as its impossible to get anyone to pick up the phone on the other two extensions , and eventually he conceded that the part I was sent and the part I ordered were not the same, and he would send me a prepaid postal label...I'm still waiting . I'm damned if I am going to pay postage on something I didnt order so its trading standards next for me.....shoddy shoddy customer service...wont touch them again”

Helpful Report

Posted 5 years ago

“Told I had payed for the fast delivery when I never even had the option as it defaulted to that payment on my app. Gave up trying to get a refund, yet the parcel still took 9 days to arrive instead of the 3 days that I "paid for". Customer satisfaction does not come into it. Would not advise using this company to anyone”

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Posted 5 years ago

“DONT BUY FROM MICKSGARAGE.COM It says… DONT BUY FROM MICKSGARAGE.COM It says on the web site EASY RETURNS NO I got 2 Emails from them with differant addresses one in Barnsley one in Irland I sent a quiry got back email saying the Barnsley adress was no longer being used (WHY SEND AN EMAIL TO THE CUSTOMER WITH THE WRONG ADDRESS) WARNING YOU HAVE TO PAY THE RETURN POST”

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Posted 5 years ago

“I think you should update on how to install a stop and start batteries.Also I have purchased a lot of stuff from your site a great service always recommending my friends to buy parts from your Company. Kind Regards. Ray McCarthy.”

Helpful Report

Posted 5 years ago

“The picture from the site is what I ordered, the instructions and fit kit are for a totally different vehicle. When confronted, the company claimed I made the wrong selection, and ignored my further emails. BAD COMPANY!”

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Posted 5 years ago

“So I have been dealing with this company for a couple of weeks now. It has been nothing but one problem after the next. After selecting my vehicle from their site, having a vehicle show up which looks exactly like mine (its a civic, pretty common) I proceeded to purchase a suitable rack. When the product got to me, it did not fit my car even remotely. I contacted the manufacture of said racks and they informed me they do not even make a fit kit for my car. So either Micks site is horrible at organizing their products or they just don't care about their customers. I am beyond outraged by the whole process. The attempts to first contact and get shipping costs sorted was a nightmare. Getting them to agree to refund me was a hassle. Then onto of it all, to ship the good back to them to get it refunded, it is going to cost me 3x (almost $700) the racks value to get it to them. Their answer was "shop for a cheaper courier". Please do not buy from this company, they may mean well but they are disorganize, combative and very very against helping the customer ensure they are satisfied.”

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Posted 5 years ago

“THIS COMPANY IS AN ABSOLUTE JOKE TO DEAL WITH! Purchased some weather shields, first time they turn up broken in transit, asked for replacement and they refunded as 'were out of stock. Waited some months, ordered another and paid for, 6 Or so weeks later chased where the eff they were with nothing but an attitude response. Now refunded again and say they have no courier or carrier that can send to Australia anymore. Absolute ridiculous experience and would not reccomend!”

Helpful Report

Posted 5 years ago

“Got sent the wrong part. 2nd time this year. Website part compatibility check does not work correctly. Filled in the website returns contact form, twice, with no reply. Rang relevant customer service helpline, also twice, got hung up on both times. Complained via email, saying all of the above. Got a generic reply back with a code to send back incorrect item, at my expense. Waiting for a refund....won’t hold my breath. AVOID”

Helpful Report

Posted 5 years ago

“Sent wrong part. Arranged for part to be returned only to find out would be charged international post to Ireland from England as was unable to send returns back to their England depot as was closing down. Spoke with them about refunding half of the postal cost but refused so asked if they would make it clear on their website that people would be charged this as the England depot was closing but refused bad service and really poor customer service would never use again and would not recommend.”

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Posted 5 years ago

“When goods arrived damaged, they refused to do anything about it despite sending photos immediately, I have been trying to get a response with no luck....”

Helpful Report

Posted 5 years ago

MicksGarage.com is rated 2.7 based on 182 reviews