MicksGarage.com Reviews

Name: MicksGarage.com
Rating: 2.65

2.7 Rating 204 Reviews

41 %

of reviewers recommend MicksGarage.com

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2.7

Based on 204 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Email, Live Chat

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MicksGarage.com 1 star review on 9th September 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No staff answering emails, phone calls or DM's. Only autoreplies. They did ask me to give them a Google review but the link they gave me didn't work. Turns out there’s enough people complaining about Mick’sGarage.com on review sites and social media channels to take a class action against them. I used them recently because they’re Irish (or are they?) and they used to be well regarded (clearly no longer the case). I ordered the right part from them ( according to the product description on their website) and they sent me the wrong one. No amount of emails, social media messages and phone calls (the number on their website is answered by a different company whose recorded message says “ We are not a car parts company”). At this stage Micksgarage.com has been ignoring me for so long, I plan to get my money back from the bank and buy the right part from Autodoc.”

Helpful Report

Posted 2 weeks ago

“I paid €9.99 for express next-day delivery which failed to arrive on time. I legally cancelled my order under the Irish Consumer Rights Act 2022 and refused the DHL delivery. Despite DHL confirming my part is complete, MicksGarage is refusing to process my full refund of €97.98 and ignoring statutory consumer rights.”

Helpful Report

Posted 1 month ago

“Ordered the recommended pollen by entering my reg number. The part I got was for a different car manufacturer. Impossible to contact by phone. Got AI responses to the issue any would not accept responsibility for sending the wrong part. Plus they said I would have to pay for the return shipping cost. So now I have paid 12.50 € in total shipping costs & 4.50 for repackaging giving a total return cost of 17 € . I went to a local motor factor and got the pollen filter for 9 € total ( 30% cheaper than Micks Garage and helpful with human contact.This is not an online service that is fit for purpose. Be aware of the before buying??? Its very difficult to return despite their claims”

Helpful Report

Posted 1 month ago

“This company is not fulfilling its claims on its website, is that reason for reporting to trading standards? Had a really bad experience with this company that advertises a reassuring no hassle returns policy on its website, which couldn’t be further from the truth. I ordered and paid for a roof rack which arrived soon enough but has turned out to be not fit for purpose and I simply wish to return for a refund. The website provides a form to request a return code, however significant delay tactics are being employed and no return code is forthcoming, I expect so they can then say I am out of time to return. Please do not make the mistake of ordering anything from this terrible company. You cannot contact via phone and emails dealt with infrequently, absolutely appalling 'customer service' with deliberate intent on avoiding any kind of return from customers. I wish I had checked online reviews before using, wont make that mistake again. Use this company at your peril!!”

Helpful Report

Posted 2 months ago

“Terrible company. You can only get in touch with them by email which they take forever to reply to. They sent me the wrong part but will not pay the return postage. Will not use again.”

Helpful Report

Posted 3 months ago

“Bought a headlamp for a BMW 1 series ,after a few weeks we notice the day time running light not working contacted them got a email same day ,they said it probably a problem with the car mechanic check it out twice he said it's the headlamp ,so i email micks garage no reply for weeks after about 5 weeks they told me to send it back and that it will take about 4 weeks to get it inspected i can't do without a car that long . I would have to get other means of transport i live in the country so that would cost a lot of money, it's their fault it would cost my hundreds, I've done a charge back keep away”

Helpful Report

Posted 3 months ago

“Beware - the delivery is from Ireland and you will have to pay duty on it! I ordered a wing mirror on 11th May 26 as there is a promise of quick delivery. I needed the mirror for today 18th May 26 as car was booked in for it to be fitted. Tried to follow up where it was last week and was just sent a tracking number which was no help at all. Car in garage now and looks like i'll have to book it in again IF the mirror ever arrives. Tracking shows it is just stuck somewhere but BEWARE as it seems it is shipped from Ireland and I am going to pay duty on it! (nothing obvious to advise customers of this) wish I had just bought from my local Audi dealership. As a business when you are offering quick delivery it would be courteous to make it clear that it would get stuck in a system if posting outside of Eire and will not be speedy I'm living in hope that it will arrive today so I can take it to be fit as arranged but think I will be disappointed.”

Helpful Report

Posted 5 months ago

“RH Door lock for VW Golf does not have the facility for operation by the key. If the keyfob fails (battery) or worse still if the main 12v battery fails access is impossible. I have consigned the lock to the bin as returning it is a pain in the a**e. I had to purchase elsewhere!”

Helpful Report

Posted 5 months ago

“Order off Mick's garage several times usually ok ..But I ordered an item last week gave them car reg etc but I received the wrong part .now they want me to send it back and pay postage ..it was their mistake..it's a joke..I will never deal with Mick's garage again...😡”

Helpful Report

Posted 6 months ago

“I had the misfortune to order a part from MicksGarage. I needed a rear wiper for a Volvo. I gave the exact model/year and when it arrived it was completely wrong, not even close. I then tried to return it but they insisted I pay for a tracked return which cost nearly as much as the part, even though it was their mistake. This is against the law. They get away it because they are small items which is not worth going to court over. I contacted a Volvo garage and ordered the part which I picked up 2 days later. It it cost a bit more but it fit the car perfectly. Customer service are a bunch of idiots claiming they can't be expected to know from the car/model/year. In reality they will send you any rubbish & they don't care. MicksGarage you got my €15 but you lost a customer for life. I will never buy anything from you again.”

Helpful Report

Posted 6 months ago

“Payment taken at point of order , no item two weeks later , slow response if any to all my queries , finally I decided to ask for a refund but have since heard nothing back , an absolute joke of a company who shouldn’t be able to trade , no phone number , slow if any response to emails , fake tracking numbers given that don’t exist . Definitely avoid unless you want to lose money”

Helpful Report

Posted 8 months ago

“Do not bother to do express delivery, total waste of money, I ordered on a Friday afternoon for next day delivery, well thought as it was then the weekend I would get it on Tuesday, I was not given a tracking number, I then on Tuesday got a text saying DPD hoped to deliver on Thursday, I paid for a express delivery and would have got it quicker if it had gone with an post, they have no phone number and ignore e-mail, and I understand why,”

Helpful Report

Posted 10 months ago

“Despite paying for prompt delivery it took weeks to arrive. Micksgarage do not reply to emails and the phone number is not operational.”

Helpful Report

Posted 10 months ago

“Dreadful experience. Ordered a boot mat which wasn't the correct one at least partly due to the very poor cataloguing on the website. I got an email saying it was a frequently returned item and they would be in touch to make sure it was the correct item before sending. This never happened and they sent it out without checking. Jerzy in customer services response was that I had received what I ordered and they had fulfilled their end of the "contract". I have never heard this phrase used by a customer service person who I would have thought should be trying to help!!! He said I could return the item at my own expense which I have now done and will never shop with them again!”

Helpful Report

Posted 1 year ago

“Wrong part sent and have tried to email but no reply. Online form but no reply. Called two phone numbers but cannot connect. Micks Garage clearly doesn't want to honour their returns policy. Not a company I will ever order from again.”

Helpful Report

Posted 1 year ago

“I ordered a set of roof bars from Micks Garage via their website carracks.co.uk. I paid for priority delivery as I needed them to go on holiday the following week. However I was informed a couple of days later that the delivery was going to be delayed. i contacted Micks Garage and told them to cancel the order and refund me as I would have to go to another supplier to get the roof bars for the holiday. Micks garage said that it was tool late to cancel and that when they arrived i should return them. The bars were returned via the carrier that Micks Garage recommended (parcel2go) Micks garage do not pay for the return. At this point I found that they return had to be made to the Republic of Ireland. The package was duly sent but Micks Garage refused to pay the import duty and so the courier will not deliver and I will not get a refund. I strongly recommend that you do not consider purchasing from Micks Garage. There is no contact number and email messages are ignored. If I could leave a zero star review I would”

Helpful Report

Posted 1 year ago

“Roof rack wrapped poorly so 2 loose small parts have disappeared in transit. Phone numbers on website don’t connect anywhere.”

Helpful Report

Posted 1 year ago

“Item ordered arrived with no packaging at all just the delivery label wrapped around the handle .Absolutely shocking I have never seen anything like this from any company before .I won’t be going back and judging from the comments here I doubt I will hear back from them either .I can’t upload the pictures for some reason .”

Helpful Report

Posted 1 year ago

“Avoid Micks Garage - they won't come back to you if there is problems with the goods. Impossible to phone”

Helpful Report

Posted 1 year ago

“Avoid at all costs. They simply will not respond to emails.”

Helpful Report

Posted 1 year ago

MicksGarage.com is rated 2.7 based on 204 reviews