MicksGarage.com Reviews

Name: MicksGarage.com
Rating: 2.80

2.8 Rating 172 Reviews

44 %

of reviewers recommend MicksGarage.com

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Metrics

2.8

Based on 172 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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MicksGarage.com 1 star review on 9th September 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT USE THIS MOB OF ROBBERS THEY ARE A SCAM DELIVERIES NEVER ARRIVE NO RETURN EMAIL FROM THEM NOTHING”

Helpful Report

Posted 2 years ago

“False advertising EVERYWHERE. The car reg search engine is incorrect all the time. They advertise many car parts as fitting models they most definitely do not. No interest in offering refunds and to be honest, downright patronising customer service”

Helpful Report

Posted 2 years ago

“I have had 4 recent orders from Micks garage and there definately will not be a fifth. Wrong sized window wipers Bulbs broken due to no protective packing Wrong engine oil delivered. Paid extra for next day delivery of an item that had free standard postage. The item was sent by standard posts and courier fee not fully refunded. Micks Garage do not want to know, dont reply to emails for days and then do not address the issue. Its seems that we as customers are meant to accept appalling treatment and so what if you got the wrong item, be grateful you got something appears to be the attitude.”

Helpful Report

Posted 2 years ago

“AVOID!!!! Ordered 2 wing mirrors, got clearly 2 different ones sent photos showing the colour of them and they replied with that they have the same functionality does not matter if they reflect different color etc as they are made by the same manufacturer. Weird as they came in 2 different shape and package boxes. Will not send me out a new part and wants me to pay for a return. Absolute joke of a company, no phone number for support you have to deal through emails. Very ignorant customer support, ive no other way but to make a claim for chargeback, will not be coming back to shop here. One of the worst customer experiences ive ever had. SHOCKING.”

Helpful Report

Posted 2 years ago

“Dreadful company, supply incorrect parts and then refuse to refund.”

Helpful Report

Posted 2 years ago

“Appalling company, use at your peril. Ordered a set of lockable roof bars. They arrived locked in position but with no keys. After several emails they suggested I contact the manufacturer directly as they had no keys. I suggested that since they were the sellers they could either contact the manufacturer, collect the roof bars and issue a full refund or send a replacement set. Their answer was to ignore my emails. I have since had to purchase a set of keys from the manufacturers at an additional expense.”

Helpful Report

Posted 2 years ago

“ordered roof rack,which was sent out 2 days later with a tracking number,when i checked this it said awaiting payment of custom charges which i didn't realise i had to pay, I think Micks Garage should have stated this on the order confomation. I've have had to pay £52.90 to release from customs.I emailed them to say i wanted refund but have had no response. So had to pay. BE AWARE OF THIS IF LIVING IN ENGLAND.”

Helpful Report

Posted 3 years ago

“Absolute joke of a company and pure cowardice. Hide behind emails so they can say no, no and no. Clearly unable to pick up the phone or speak. Wrong item displayed on site, paid extra for postage and wasn't sent for weeks. When returned item at a £20 cost they refused to accept item and was returned. Do not use this company l, pay the extra for some real service.”

Helpful Report

Posted 3 years ago

“Terrible Service, Avoid! Their websites specified only 1 product for the Car Make/Model Provided. There was no way to check for alternative products you must buy the recommeded product. The Product did not fit was not the correct for the Make/Model Provided. They now say this is my fault. I should have checked some document that was not provided before the sale. How convenient for them, to have no integrity in their business operations and to blankly absolve them from any wrong doing in their mistakes.”

Helpful Report

Posted 3 years ago

“NO IDEA WHAT IS GOING ON IN THIS DISASTER OF A MOTOR FACTOR, I WAS TOLD MY ITEMS HAD BEEN DISPATCHED THEN 2 DAYS LATER TOLD THEY DID NOT HAVE MY ITEMS IN STOCK. A SHOWER OF CROOKS THE LOT OF THEM. BUY FROM YOUR LOCAL SHOP, AT LEAST YOU CAN TAKE IT BACK, NOT PAY RETURN POST OUT OF YOUR OWN POCKET AND WAIT ANOTHER WEEK AND MORE THAN LIKELY GET IT WRONG AGAIN. AVOID AVOID”

Helpful Report

Posted 3 years ago

“I have two grandsons that love toy lawn equipment. The Bosch Kids Garden Trolley Helper Set looked cute. The price was high, especially since I needed two, but I paid the $40 each. I am in the U.S. so the shipping cost was an additional $15. This would have been ok if the quality was good. However, it was not. It looked like the seasonal plastic summer toys you find at any discount store for half the price I paid. The weedeater said it had realistic sound. There is nothing that spins. There is a wheel that rolls on the ground that creates a noise. It costs too much to send back so I am out $110 on something that is probably worth $30. Never again!”

Helpful Report

Posted 3 years ago

“Ordered Wind deflectors for my friends Corolla..arrived just before Xmas Eve. My mate opened Xmas Eve and front 2 Damaged. Contacted Micks Garage...Auto reply Micks will respond ASAP......yea right...Finally after waiting...waiting...waiting ...this guy Mike responds looking photo evidence of damage...I explained my mate and I waited on their reply and when a fairly reasonable period had passed..my mate disposed of them...Mike from Micks Garage refused to provide any further help and shut me down.... I contacted pay pal explained my case in detail and full REFUND issued..... BUYER BEWARE when dealing with Micks Garage.. Wish I had read the reviews Some pretty bad reviews Guys looks like I am not the ONLY person to complain?”

Helpful Report

Posted 3 years ago

“bad customer service. paid for express 1 day delivery and received my order in 4 days. I wrote email - no respond, ignoring the customers”

Helpful Report

Posted 3 years ago

“Shocking experience dealing with this company. I ordered a set of wind deflectors for a Golf, they acknowledged the order and the following day emailed me to inform me that my order had been cancelled because they could no longer dispatch from their warehouse due to COVID. Of course I accepted the cancelation due to the circumstances and ordered the wind deflectors from another supplier. About a week later their cancelled order arrived on my doorstep. The returns process was arduous to say the least and in my opinion is designed to hinder the customer rather than facilitate a successful return. The return address provided on their website is incomplete so the Post Office won’t accept it, the cost of the return is astronomical being as they are based in Dublin. I wrote to them suggesting they make a 50% contribution towards my return postage costs which I thought was more than fair of me given that I had no idea the items were going to be delivered. I received the curtest of responses essentially refusing point blank what I believed to be a very reasonable request. The icing on the cake was the closing signature from their customer care team ‘Have a great day Robschulp!’ An expensive and unpleasant experience from one of the least customer-centric businesses I have ever had the displeasure to deal with. A shambolic business with zero regard for their customers. Inevitably operating at this shoddy level is one day going to impact the wrong person, in this instance a magazine and media professional with over 30 years experience working exclusively in the motoring press and a list of contacts as long as my arm…. Have great day micksgarage.com!”

Helpful Report

Posted 3 years ago

“Bought roof racks for our VW. Did not fit as website indicated. Customer service was terrible! Received auto replies and the only option was to return the product, no other solutions provided. The cost of the return was 3x as much as the product. The company was unwilling to do anything. Stuck with a useless product. Would never shop here ever again.”

Helpful Report

Posted 3 years ago

“Faulty abs sensor. Faulty on fitting. Sought return and refund. Micks garage labelled it a warranty issue steadfastly refusing refund. Hagwash. Issued chargeback via paypal. Paypal rapidly issue refund. Conacted micks garage re faulty sensor - bin or return? No reply. Shoddy operation run by shoddy operators. Be aware and beware.”

Helpful Report

Posted 3 years ago

“The goods took ages to arrvice. The goods were not as described online: good universal fit? No. I had to provide make, model and year, yet still received seat covers that didn't fit the seats, would damage the interior of the car to install and did damage the product during installation due to the terrible quality and bad fit. Customer service team refuse to refund me until I send damaged goods back by paying for delivery. Complaint not responded to. Consumer rights ignored. Do not use. Rude, no customer service and over charge for bad quality items.”

Helpful Report

Posted 3 years ago

“Genuine review (Unlike most here) Genuine review, Micks Garage is a disgrace. 1. Looking for shocks for a Ford Mondeo, enter in Reg and all details for my car comes up. 2. The website then informs you as to the shocks you need for you make a model. This couldn't be easier and is fool proof in theory. 3. Only Micks Garage databases are wrong. I got completely the wrong shocks they wouldn't fit everything wrong with them. 4. Support was useless, they said they would refund them, followed the instructions and still didn't get the refund. I now have bought shocks, and paid for postage back to them and nothing. 5. Supports advise, search for the product you need to the product number of the shocks. Useless.....Their system sent me the wrong shocks and diverted me to them. Their advise....don't use the system we have set up. Still wait for money back.”

Helpful Report

Posted 3 years ago

“Bought a few items from them, they took over 3 weeks to arrive, with no notification from them that there was a delay. Before they arrived, I asked to cancel the order, they replied a week later with a generic dispatch confirmation e-mail. 1 item was not available, they didn't tell me until the last minute when the other items had shipped. The box arrived damaged. I contacted support several times and never had a personal reply or apology, or any reference to my refund requests; the only thing they e-mailed me were generic (automated) e-mails. I would never use them again or recommend them as a result.”

Helpful Report

Posted 3 years ago

“I purchased an "Intelligent" Battery Charger and within 4 weeks or so it failed and would not charge, as it was indicating that the battery was already charged. Despite this information or should I say, ignoring this information, they require that I return the item, by post, at my expense. Using the Covid-19 situation as a reason for their change of policy. Previously there was an option of technical support plus the facility of going to their premises in Park West, but neither option is available. If they were indeed thinking of their customers, then at the very least they should pay for the cost of returning the faulty item. This is the policy of the supplier of the faulty part. So unless MicksGarage change their policy, then the best option is to avoid shopping with them.”

Helpful Report

Posted 3 years ago

MicksGarage.com is rated 2.8 based on 172 reviews