MicksGarage.com Reviews

Name: MicksGarage.com
Rating: 2.72

2.7 Rating 182 Reviews

42 %

of reviewers recommend MicksGarage.com

Company Reviews

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Metrics

2.7

Based on 182 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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MicksGarage.com 1 star review on 9th September 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The picture from the site is what I ordered, the instructions and fit kit are for a totally different vehicle. When confronted, the company claimed I made the wrong selection, and ignored my further emails. BAD COMPANY!”

Helpful Report

Posted 5 years ago

“So I have been dealing with this company for a couple of weeks now. It has been nothing but one problem after the next. After selecting my vehicle from their site, having a vehicle show up which looks exactly like mine (its a civic, pretty common) I proceeded to purchase a suitable rack. When the product got to me, it did not fit my car even remotely. I contacted the manufacture of said racks and they informed me they do not even make a fit kit for my car. So either Micks site is horrible at organizing their products or they just don't care about their customers. I am beyond outraged by the whole process. The attempts to first contact and get shipping costs sorted was a nightmare. Getting them to agree to refund me was a hassle. Then onto of it all, to ship the good back to them to get it refunded, it is going to cost me 3x (almost $700) the racks value to get it to them. Their answer was "shop for a cheaper courier". Please do not buy from this company, they may mean well but they are disorganize, combative and very very against helping the customer ensure they are satisfied.”

Helpful Report

Posted 5 years ago

“THIS COMPANY IS AN ABSOLUTE JOKE TO DEAL WITH! Purchased some weather shields, first time they turn up broken in transit, asked for replacement and they refunded as 'were out of stock. Waited some months, ordered another and paid for, 6 Or so weeks later chased where the eff they were with nothing but an attitude response. Now refunded again and say they have no courier or carrier that can send to Australia anymore. Absolute ridiculous experience and would not reccomend!”

Helpful Report

Posted 5 years ago

“Got sent the wrong part. 2nd time this year. Website part compatibility check does not work correctly. Filled in the website returns contact form, twice, with no reply. Rang relevant customer service helpline, also twice, got hung up on both times. Complained via email, saying all of the above. Got a generic reply back with a code to send back incorrect item, at my expense. Waiting for a refund....won’t hold my breath. AVOID”

Helpful Report

Posted 5 years ago

“Sent wrong part. Arranged for part to be returned only to find out would be charged international post to Ireland from England as was unable to send returns back to their England depot as was closing down. Spoke with them about refunding half of the postal cost but refused so asked if they would make it clear on their website that people would be charged this as the England depot was closing but refused bad service and really poor customer service would never use again and would not recommend.”

Helpful Report

Posted 5 years ago

“When goods arrived damaged, they refused to do anything about it despite sending photos immediately, I have been trying to get a response with no luck....”

Helpful Report

Posted 5 years ago

“Service and turnaround time have deteriorated badly. Items were always sent via an post on the day of order and delivered the next day. Now unless you choose the nextday DPD option, they hold the parts for a few days and then ship them. DPD are hopeless and when they do deliver its at night time and you loose a day anyway. I have been a customer for years, but as of today will be going elsewhere. Its a pity as this used to be a good service”

Helpful Report

Posted 5 years ago

“Very unprofessional customer service. Asked several questions through email, not a single aswer, all questiones tottaly avoided. Patetic approach. Badly monitored stock that their system is showing as available while its not. I am stuck now for days without car and money after purchasing a ''ghost unit''. They kept lying me about delivery date even though they knew it won't be delivered on time. Eventually I ended up with full refund for which I'll be waiting over a week. Will never buy again. Should be zero stars for what happened. I do not recommend to serious buyers.”

Helpful Report

Posted 5 years ago

“Received defective wind deflectors so photographed and returned, but even though they agreed the deflectors were damaged they refused to pay return postage and once I asked for return postage they then decided the deflectors were not defective. I have full photo evidence to prove defects and emails to show they agreed. Have opened a complaint through contacting Trading Standards and have been told the process to follow which I have started And I have been provided with a case reference to take forward should I need to go to the small claims court. I will follow through because they think they can get away with it and I am in the right. Never been treated so bad before by any company, but I have the patience to follow to the end.”

Helpful Report

Posted 5 years ago

“MICKS GANGSTERS - BUYER BEWARE!!!! Ordered a wheel bearing kit for my car (according to their website using their registration model matcher). They sent me the wrong item. They advised me to return it using and I would be reimbursed within 7 working days at the latest, and that I should order a different item. This i all did, and incurred the returns cost also, and the cost of the mechanic storing my deconstructed car until the new part arrived. 2 weeks later, I've still received no refund. They demanded I get confirmation that it was delivered from the post office - which I did. Then they claim the post office never gave it to them despite having evidence to the contrary. When I challenged them on this, they started raising their voice in an aggressive manner to me, and kept talking over me insisting I am wrong. Lucky I used paypal so I can force a refund from them. This is the benefit of using a secure payments method. This outfit are incompetent scam artists with shady employees. Beware and do not use them. Micks Gangsters”

Helpful Report

Posted 5 years ago

“I recently bought some heko wind deflectors from micks garage. Delivery was quick and everything was there. I watched several videos about fitting deflectors. When I tried to fit the first one the shamfered end broke off. I emailed micks and explained what happened, I was tod to send photos which I did. Next email basically said that it was broken due to fiiting, so all they offered me was 10% off a new set, lol. I emailed back and said it may have had a weakness. Next email as 1st 10 % off full set. I decided to try fitting with more clips, once in you could see the shamfered edges,seemed solid enough until on motorway, all you could hear was noisy wind whistling.I would not waste any money buying these wind deflectors and certainly do not buy anything from micks garage as all they want is quick sales and do not care when things go wrong.”

Helpful Report

Posted 5 years ago

“Order no.1535649.Ridiculous!!!!!!! This is probably the worst customer service in the whole world.A male from a customer service refused to proceed a refund for incorrect item been sent where he breached a rules of sale.Than 7 times he hanged the phone down when i’ve tried to contact him and it cost me £12 of phone bill.After he answered the phone he attacked me over the phone and accused me for the things i haven’t done.In my opion this male who refused to provide his name is a serious offender against customers and should be dismissed ASAP if the company MICKSGARAGE really care of their reputation.The name of the rudest person i’ve ever met is NICHOLAS RUSELL and would advise to avoid that company as if you face any problems with your order than there is a possibility that you become a next victim of that horrible person. Thank you”

Helpful Report

Posted 6 years ago

“Worst customer service Mikey Hynes was provided. Not helpful at all. The parcel (need signature upon delivery) was missing by Yodel who has no delivery and signature proof, but they don't care. No refund plan was made. So disappointed with this seller. Stay away. I have to dispute the payment and get my money back.”

Helpful Report

Posted 6 years ago

“You guys have terrible service I ordered a product 2 weeks ago they never shipped I called to ask why it never shipped you guys blamed it on DHL when DHL never received the package then when I requested you to send the package you sent me a refund instead showing that you do not have the material for sales in the first place a two-week waste of my time”

Helpful Report

Posted 6 years ago

“BAD BAD BAD, The world of internet shopping has taken over and it really should be a good thing to have a choice without trapping round from shop to shop by car or by foot, However I feel that businesses whom operate over the internet have a responsibility to resolve their issues in an acceptable manner. MicksGarage most certainly don't have any concern regarding resolving their mistakes. I purchased a set of Roof bars for my car where I put in my Registration number and their system identified the bars required. As i needed the roof bars for my holiday (9 days away) I didn't want to risk not getting them so I paid for next day delivery (They arrived two days later on Saturday instead of Friday) The roof bars were the wrong size for my car being about 10 inches too short. Had to then wait until Monday to contact them as they only operate Monday to Friday. When I did phone the rude man on the other end of the phone suggested they were the right bars as he had sold hundreds of them and that I was wrong! When I returned home from work I took photo's to prove that the bars were wrong, However as by this time they had closed for the evening they didn't receive my email til Tuesday. They then had to admit I had been sent the wrong ones and said I would need to send them back for a refund and then re-order a different set, I asked them to send me the correct bars by courier and I would give him the incorrect bars to return, Their reply was simply "NO WE CANNOT DO THAT" So with Micks Garage resolution Clearly this is not possible to achieve before i go on holiday on Saturday! Needless to say I will certainly never use them again. BUSINESSES LIKE THIS SIMPLY SHOULD NOT EXIST IF THEY CANNOT SEE IT AS THEIR RESPONSIBLY TO PUT RIGHT ISSUES THAT THEY HAVE CAUSED IN A SATISFACTORY MANNER, I WASN'T ASKING FOR COMPENSATION SIMPLY THE PRODUCT THAT I HAD PURCHASED FROM THEM!!!”

Helpful Report

Posted 6 years ago

“Do not buy from these guys, bought some wind deflectors and they were totally the wrong ones and covered in scratches and greasy finger marks , was told to email photos of proof, and now can’t even get through to speak to any one, what a waste of money.”

Helpful Report

Posted 6 years ago

“Poor handling of orders and poor handling of complaints. Customer service choose to blame the customer whilst laughing and creating mockery on the phone. Requested recordings of calls through legal request and after several acknowledgements of the company receiving my request I still have not received anything. The company went as far as blocking my phone number . Look at reviews the company praises anyone who 6 stars the company but disregards genuine complaints. I'm pursuing this regardless. Buyer beware.”

Helpful Report

Posted 6 years ago

“Do NOT buy from these guys. Customer service is very poor. Order supposed to be arrived by Wednesday, now it is Monday night the following week which mean 3 days late. It is extreme delay as order was chosen for next day delivery, so 3 days late is not acceptable. But there is no guarantee that order will be arrived soon as cannot track it. I will update the review once I get more update about the order.”

Helpful Report

Posted 6 years ago

“Wrong Part - No Refund. I order a part from this company, they sent me out a part for a completely different model vehicle with all references ie. model number and part numbers removed. The box the part was sent in was correct and the shape of the part was right. Unknowing to me at this stage I installed the wrong part that they sent to me, the next day my car started to act up after a few garage visits it was found out that the issues were being caused by the wrong part Micks Garage sent me out. They refuse to refund me the money I paid for the wrong part they sent out to me. Don't bother with these guys their customer service and after sales is a joke.”

Helpful Report

Posted 6 years ago

“Part arrived. Once opened the part is dirty and most importantly there is debris under the seals of the master cylinder , one place you do not want any dirt, ( how I wish I could upload photos!) Its certainly not new condition. Since Friday (now wed evening) all i have been asked to do is submit photos which i have done twice now over 48 hrs ago all the while the customer's car is sat waiting... While I am still waiting for a returns number! I was going to re order or have them send out a replacement but they've lost my custom for good. Funny how they take your money quick and send the part , but god forbid you have a problem...talk about getting taken for a ride.... Shocking service . one more time mailing the photos over and another 24hr wait for a response ( I think is fair) before I take it to trading standards. Be warned. I will edit my review once I get an answer....”

Helpful Report

Posted 6 years ago

MicksGarage.com is rated 2.7 based on 182 reviews