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MicksGarage.com Reviews

2.8 Rating 172 Reviews

44 %

of reviewers recommend MicksGarage.com

Company Reviews

2.8

Based on 172 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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MicksGarage.com 1 star review on 9th September 2022

MicksGarage.com 1 star review on 9th September 2022

MicksGarage.com 1 star review on 2nd July 2022

MicksGarage.com 5 star review on 16th July 2021

MicksGarage.com 1 star review on 14th June 2021

MicksGarage.com 1 star review on 31st August 2020

MicksGarage.com 1 star review on 28th August 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered roof bars 2 weeks ago, took my money and order confirmation over email but no tracking order. 6 emails later i finally get a response to say the item has been ‘lost in transit’ but now the item is out of stock. Absolutely BS! I needed this item this weekend for our one and only family holiday this year, hence ordering 3 weeks in advance. They have totally screwed my over. Avoid MicksGarage at all cost. Absolute rip off merchants.”

Posted 3 years ago

“Still waiting for my refund after getting the wrong part which I contacted you about.”

Posted 3 years ago

“I've being a customer for a long time,I normally don't do reviews, but I had to this time, I done an Order on 1st of May, and payed for express delivery too its now the 11th of May, the thing is I live 10 minutes from the place, I've collected stuff before, I've being in touch with customer care, and they couldn't tell me anything about the packages,now I was expecting a bit of a delay due to cov id, but on micksgarage website it did say that they are still delivering and that 95% of order will be shipped in 1 to 2 days, so I guess I'm in the 5%, I did go back on site to take a pic of statement and it's now gone, so I guess there's a lot of people waiting for there packages and complaining. I'll not buy anymore from them and I will not be recommending to anyone”

Posted 3 years ago

“I've being a customer a long time with micksgarage, I don't normally do reviews, but this time I had too, I put in an order on first of May and I payed extra for express delivery, I only live 10 mins from the place and it's now Monday 11th of May, I've got in touch with them about it, not much help couldn't tell me anything, it was a big order too over 100 euro, after this they have lost a good customer, I will not recommend them to anyone anymore, on the website it did say some delivery's would be slightly delayed due to cov id, but don't worry over 95 % of delivery's will be out in 2 working days, guess mines in the 5%.”

Posted 3 years ago

“Terrible company, non existent customer service!. Do not expect your item to be despatched never mind actually receive it!. Obviously making lost of money due to the surge in online demand for products & couldn't give a damn about customers!. AVOID!!”

Posted 3 years ago

“Put in an order almost 2 weeks ago - hasn't turned up and all emails to the company ignored. First time customer and very upset. I wish I had read the reviews first.”

Posted 4 years ago

“Never ever from mickgarage.com They sell whatever they want. Part I ordered was im stock on the day I ordered but what I've got is completely different . Costumer service is a joke! They try telling me that I got upgrade free of charge haahah. Don't mention express delivery which now the scam for extra 5 e . Not recommended .”

Posted 4 years ago

“An absolute shambles from start to... well, no refund as yet! I ordered three items and I also paid extra for a faster delivery. It took over a week for the delivery to actually reach me and when Parcel Force finally arrived, the package was damaged and open. Having ascertained that one of the three items was missing, I refused delivery and contacted Mick's Garage to explain the situation and to ask for a full refund. Having waited over a week, and not hearing anything from customer service, I contacted them. The response was less than helpful. I was informed I would have to wait until the delivery was returned to them. "Not my fault, not my problem" seemed to be the order of the day. They had no idea as to when the order would be returned to them and a full two weeks later I am still to receive any refund. I asked for the contact details of the person with responsibilty for sales. This request was completely ignored. I would advise finding an alternative supplier for your car parts and I most certainly would never use this company again.”

Posted 4 years ago

“Where to begin....I hesitated to even give one star. Ordered a part having checked with my mechanic it would fit, paid for fast delivery . Delivery didnt happen so complained and got a refund for the postage...so far so good . Part arrived...wrong part. When I queried why I hadnt received what I ordered I got told I had been sent a better version as they didnt have the one I wanted, and if it was the wrong part it was because I had ordered wrongly in the first place . I screenshot all my purchases so sent that in...only to discover the part had mysteriously vanished from the website after I started to complain. Several emails exchanged and they still claim the part I got is what I ordered. I then rang the business number as its impossible to get anyone to pick up the phone on the other two extensions , and eventually he conceded that the part I was sent and the part I ordered were not the same, and he would send me a prepaid postal label...I'm still waiting . I'm damned if I am going to pay postage on something I didnt order so its trading standards next for me.....shoddy shoddy customer service...wont touch them again”

Posted 4 years ago

“Told I had payed for the fast delivery when I never even had the option as it defaulted to that payment on my app. Gave up trying to get a refund, yet the parcel still took 9 days to arrive instead of the 3 days that I "paid for". Customer satisfaction does not come into it. Would not advise using this company to anyone”

Posted 4 years ago

“DONT BUY FROM MICKSGARAGE.COM It says… DONT BUY FROM MICKSGARAGE.COM It says on the web site EASY RETURNS NO I got 2 Emails from them with differant addresses one in Barnsley one in Irland I sent a quiry got back email saying the Barnsley adress was no longer being used (WHY SEND AN EMAIL TO THE CUSTOMER WITH THE WRONG ADDRESS) WARNING YOU HAVE TO PAY THE RETURN POST”

Posted 4 years ago

“The picture from the site is what I ordered, the instructions and fit kit are for a totally different vehicle. When confronted, the company claimed I made the wrong selection, and ignored my further emails. BAD COMPANY!”

Posted 4 years ago

“So I have been dealing with this company for a couple of weeks now. It has been nothing but one problem after the next. After selecting my vehicle from their site, having a vehicle show up which looks exactly like mine (its a civic, pretty common) I proceeded to purchase a suitable rack. When the product got to me, it did not fit my car even remotely. I contacted the manufacture of said racks and they informed me they do not even make a fit kit for my car. So either Micks site is horrible at organizing their products or they just don't care about their customers. I am beyond outraged by the whole process. The attempts to first contact and get shipping costs sorted was a nightmare. Getting them to agree to refund me was a hassle. Then onto of it all, to ship the good back to them to get it refunded, it is going to cost me 3x (almost $700) the racks value to get it to them. Their answer was "shop for a cheaper courier". Please do not buy from this company, they may mean well but they are disorganize, combative and very very against helping the customer ensure they are satisfied.”

Posted 4 years ago

“THIS COMPANY IS AN ABSOLUTE JOKE TO DEAL WITH! Purchased some weather shields, first time they turn up broken in transit, asked for replacement and they refunded as 'were out of stock. Waited some months, ordered another and paid for, 6 Or so weeks later chased where the eff they were with nothing but an attitude response. Now refunded again and say they have no courier or carrier that can send to Australia anymore. Absolute ridiculous experience and would not reccomend!”

Posted 4 years ago

“Got sent the wrong part. 2nd time this year. Website part compatibility check does not work correctly. Filled in the website returns contact form, twice, with no reply. Rang relevant customer service helpline, also twice, got hung up on both times. Complained via email, saying all of the above. Got a generic reply back with a code to send back incorrect item, at my expense. Waiting for a refund....won’t hold my breath. AVOID”

Posted 4 years ago

“Sent wrong part. Arranged for part to be returned only to find out would be charged international post to Ireland from England as was unable to send returns back to their England depot as was closing down. Spoke with them about refunding half of the postal cost but refused so asked if they would make it clear on their website that people would be charged this as the England depot was closing but refused bad service and really poor customer service would never use again and would not recommend.”

Posted 4 years ago

“When goods arrived damaged, they refused to do anything about it despite sending photos immediately, I have been trying to get a response with no luck....”

Posted 4 years ago

“Service and turnaround time have deteriorated badly. Items were always sent via an post on the day of order and delivered the next day. Now unless you choose the nextday DPD option, they hold the parts for a few days and then ship them. DPD are hopeless and when they do deliver its at night time and you loose a day anyway. I have been a customer for years, but as of today will be going elsewhere. Its a pity as this used to be a good service”

Posted 4 years ago

“Very unprofessional customer service. Asked several questions through email, not a single aswer, all questiones tottaly avoided. Patetic approach. Badly monitored stock that their system is showing as available while its not. I am stuck now for days without car and money after purchasing a ''ghost unit''. They kept lying me about delivery date even though they knew it won't be delivered on time. Eventually I ended up with full refund for which I'll be waiting over a week. Will never buy again. Should be zero stars for what happened. I do not recommend to serious buyers.”

Posted 4 years ago

“Received defective wind deflectors so photographed and returned, but even though they agreed the deflectors were damaged they refused to pay return postage and once I asked for return postage they then decided the deflectors were not defective. I have full photo evidence to prove defects and emails to show they agreed. Have opened a complaint through contacting Trading Standards and have been told the process to follow which I have started And I have been provided with a case reference to take forward should I need to go to the small claims court. I will follow through because they think they can get away with it and I am in the right. Never been treated so bad before by any company, but I have the patience to follow to the end.”

Posted 4 years ago

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MicksGarage.com is rated 2.8 based on 172 reviews