MicksGarage.com Reviews

Name: MicksGarage.com
Rating: 2.72

2.7 Rating 182 Reviews

42 %

of reviewers recommend MicksGarage.com

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Metrics

2.7

Based on 182 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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MicksGarage.com 1 star review on 9th September 2022

Anonymous

Anonymous // 01/01/2019

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“Don’t waste your time and money with this company I ordered a Hogs hair brush and they sent me out a cheap looking brush that do not resemble the brush I ordered I have contacted the company by email to rectify this problem but no reply but I should have read all of the bad reviews that other customers have left i will not be buying from this company again very unprofessional”

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Posted 2 years ago

“Martin Dempsey Wexford Ordered parts online yesterday about 11am 24/7/23 all my parts arrived perfectly packed and correct today 25/7/23 at about 10am. Couldn't be any faster and or more efficient than that. Very impressed personally Thanks brilliant service”

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Posted 2 years ago

“Stay away. Awful customer service. Well its non existant. Never received any parts and have not been refunded. STAY CLEAR”

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Posted 2 years ago

“Ordered €300 worth of parts off them needed ASAP, payed for express delivery (2 days) 7 days in now been emailing the last 3 days no response and the money taken from my account, taken it to the CCPC at this stage, avoid them onless you want you’re money taken and no response from them”

Helpful Report

Posted 2 years ago

“If I could give 0 stars I would. Don't waste your time or money with this website! Ordered a part which was advertised as new. When it arrived it was clearly reconditioned. The part was faulty. I sent a simple requesting a refund over 3 weeks ago. I am still back and forth with them by email trying to do a simple return! Customer service advisors are very unpleasant and unhelpful. I bought a working and brand new part elsewhere for half the cost. Adding to this experience I just got an email from them saying the 30 day returns window is up. I begin this returns process almost a month ago.”

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Posted 2 years ago

“Useless. Goods never arrived. Told me I had been refunded. I haven't been. Now won't respond to my emails. Absolutely useless. Don't use them”

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Posted 2 years ago

“bought a set of winbreaks for my 2020 fiat panda Trusardy,ordered On a Friday & were deliverd on the following Wednesday ,fitted them within 10 mins, no problems they are a good fit so v/satisfied with my purchase but sad to here of the problems other people have had ,as for me excelent service”

Helpful Report

Posted 2 years ago

“Wouldn't even give it one star- horrendous service, roof bar screw snapped in car roof (still there are no way to remove) returned item and now not replying to any communication or refunding money as agreed, kids holiday had to be cancelled”

Helpful Report

Posted 2 years ago

“One window deflector had defects from the moulding process ,sent many emails with photos ,and apart from and automated email and one contact about more photos I have heard nothing ,I wont buy from them again”

Helpful Report

Posted 3 years ago

“replacement parts for roofrack. For 6 months I was back and forth with their useless customer services. They told me to order a part twice which they told me was what I needed but both times they were wrong. The website entry for the second part did not even have a picture or description so I could not check, just had to trust them. Big mistake. Then they told me a needed a different part again. When I eventually gave up and ordered a complete new roofrack elsewhere "customer services" have gone into hiding and did not respond to my emails for over a week until pushed. Now trying to get a refund for the useless parts which I have not a lot of confidence in given this useless shower. AVOID.”

Helpful Report

Posted 3 years ago

Helpful Report

Posted 3 years ago

“Horrible customer service experience and misguiding return policy... I ordered a dash cam from them and tested but didn't like the fact that it would heat up very quick and some other features. I wanted to return the product as it says "*hassle free return*" on their website if I'm (customer) not satisfied with the product. I reached out to them asking for return instructions but they declined to send me the return label. They said that the product is used/tested and they can't accept it... and I asked them: how can a customer would know if he/she is satisfied with his/her purchase if the product is not tested? I didn't get any response back because they know that their return policy is misguiding. Their customer service team is just a bunch of incompetent people... I was offered a free hardwire kit by micksgarage and when I accepted it, they simply sent me a link where I could purchase. I mean why would you offer a free hardwire kit for a customer if you are only going to send them the link to purchase it? It just shows that they don't take their customers serious. They just want their customer's money and that's all.”

Helpful Report

Posted 3 years ago

“Terrible service on two separate occasions from this compnay (Micksgarage). To be honest it sounds to me like they are taking th Mick. First occassion, I bought brake pads for a toyota corolla. It was a while beofre I got to fit them and when I did I discovered they were incorrect fitment. Went back to this shower and they told me there was two types listed on their site and I shhould have known which one by the shape of the old ones. Thing is I would have had to have the old ones out to see which would have meant the car would be undrivable until I got the new ones. They refused to refund me as it was past the 28 days. Correspondance and custiomer service was atrocious. Second time i used them (I don't know why I bothered!) I orders a set of car mats. No sign of delivery and when I queried it I was told "they were coming, be patient". 6 weeks later still nothing, I queried again, no response. Then a day later a refund with no explanation other than to say they had supplier difficulties. This company are a complete joke, how they got a European award is beyond me. Customer service is non existent with these clowns. My simple advice - go to your local motor factor or alernatively Halfords who in my experieince have great customer service.”

Helpful Report

Posted 3 years ago

“BUYER BEWARE: Bought a tow bar which arrived promptly. Then it was all downhill from there. Two separate mechanics showed me how the parts were incompatible with my car. Micks garage would not except this as their computer told them it was the correct item. Yes I received the item I ordered (which was Kieran from Micks garage argument) but the part itself was not fit for purpose, the plates are two wide for the chassis. However Kieran and Ryan were unable to understand that fact and kept repeating that I’d received the ordered item. “Computer says no” although in real-life the tow bar would not fit my car and was useless to me. As of right now customer service at micks garage cannot fathom how they are responsible for selling me a useless tow bar. After a solid week of emails and frustration this means I am down the cost of the tow bar, the garage, my time and the cost of returning the items. €36 photographed and recorded because I just don’t trust them at this point. Micks garage you owe me money. Shop in the high street.”

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Posted 3 years ago

“DO NOT USE THIS MOB OF ROBBERS THEY ARE A SCAM DELIVERIES NEVER ARRIVE NO RETURN EMAIL FROM THEM NOTHING”

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Posted 3 years ago

“False advertising EVERYWHERE. The car reg search engine is incorrect all the time. They advertise many car parts as fitting models they most definitely do not. No interest in offering refunds and to be honest, downright patronising customer service”

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Posted 3 years ago

“I have had 4 recent orders from Micks garage and there definately will not be a fifth. Wrong sized window wipers Bulbs broken due to no protective packing Wrong engine oil delivered. Paid extra for next day delivery of an item that had free standard postage. The item was sent by standard posts and courier fee not fully refunded. Micks Garage do not want to know, dont reply to emails for days and then do not address the issue. Its seems that we as customers are meant to accept appalling treatment and so what if you got the wrong item, be grateful you got something appears to be the attitude.”

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Posted 4 years ago

“Fast delivery well packed .fits perfect”

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Posted 4 years ago

“Ordered crossbars for my Volvo xc90 roof on Sunday. Package delivered on Wednesday in New Hampshire USA. WAAAAY faster than Amazon. The crossbars are on my car now, perfect, just what I ordered. Thanks Micks garage, excellent service.”

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Posted 4 years ago

“My 2* review of roof bars on micksgarage.com was not published, and it is still listed as a 5* product. The manufacturer of the bars list them as only suitable for 4 dr Mondeo, although it is similar to the 5dr it would have been nice if the product compatibility was more transparent. I am unfortunately disappointed with the quality of the product but MicksGarage have not replied to my emails re returning it. It was expensive at 140 pounds, when I think how prominent MicksGarage is in Google UK search and how over-convincing the ‘reviews’ are, maybe it is best I cut my losses and just don’t use them again.”

Helpful Report

Posted 4 years ago

MicksGarage.com is rated 2.7 based on 182 reviews