MicksGarage.com Reviews

Name: MicksGarage.com
Rating: 2.80

2.8 Rating 172 Reviews

44 %

of reviewers recommend MicksGarage.com

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Metrics

2.8

Based on 172 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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MicksGarage.com 1 star review on 9th September 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“bad customer service. paid for express 1 day delivery and received my order in 4 days. I wrote email - no respond, ignoring the customers”

Helpful Report

Posted 3 years ago

“Shocking experience dealing with this company. I ordered a set of wind deflectors for a Golf, they acknowledged the order and the following day emailed me to inform me that my order had been cancelled because they could no longer dispatch from their warehouse due to COVID. Of course I accepted the cancelation due to the circumstances and ordered the wind deflectors from another supplier. About a week later their cancelled order arrived on my doorstep. The returns process was arduous to say the least and in my opinion is designed to hinder the customer rather than facilitate a successful return. The return address provided on their website is incomplete so the Post Office won’t accept it, the cost of the return is astronomical being as they are based in Dublin. I wrote to them suggesting they make a 50% contribution towards my return postage costs which I thought was more than fair of me given that I had no idea the items were going to be delivered. I received the curtest of responses essentially refusing point blank what I believed to be a very reasonable request. The icing on the cake was the closing signature from their customer care team ‘Have a great day Robschulp!’ An expensive and unpleasant experience from one of the least customer-centric businesses I have ever had the displeasure to deal with. A shambolic business with zero regard for their customers. Inevitably operating at this shoddy level is one day going to impact the wrong person, in this instance a magazine and media professional with over 30 years experience working exclusively in the motoring press and a list of contacts as long as my arm…. Have great day micksgarage.com!”

Helpful Report

Posted 3 years ago

“Bought roof racks for our VW. Did not fit as website indicated. Customer service was terrible! Received auto replies and the only option was to return the product, no other solutions provided. The cost of the return was 3x as much as the product. The company was unwilling to do anything. Stuck with a useless product. Would never shop here ever again.”

Helpful Report

Posted 3 years ago

“Just Excellent!!! Thank you very much.”

Helpful Report

Posted 3 years ago

“Faulty abs sensor. Faulty on fitting. Sought return and refund. Micks garage labelled it a warranty issue steadfastly refusing refund. Hagwash. Issued chargeback via paypal. Paypal rapidly issue refund. Conacted micks garage re faulty sensor - bin or return? No reply. Shoddy operation run by shoddy operators. Be aware and beware.”

Helpful Report

Posted 3 years ago

“The goods took ages to arrvice. The goods were not as described online: good universal fit? No. I had to provide make, model and year, yet still received seat covers that didn't fit the seats, would damage the interior of the car to install and did damage the product during installation due to the terrible quality and bad fit. Customer service team refuse to refund me until I send damaged goods back by paying for delivery. Complaint not responded to. Consumer rights ignored. Do not use. Rude, no customer service and over charge for bad quality items.”

Helpful Report

Posted 3 years ago

“Genuine review (Unlike most here) Genuine review, Micks Garage is a disgrace. 1. Looking for shocks for a Ford Mondeo, enter in Reg and all details for my car comes up. 2. The website then informs you as to the shocks you need for you make a model. This couldn't be easier and is fool proof in theory. 3. Only Micks Garage databases are wrong. I got completely the wrong shocks they wouldn't fit everything wrong with them. 4. Support was useless, they said they would refund them, followed the instructions and still didn't get the refund. I now have bought shocks, and paid for postage back to them and nothing. 5. Supports advise, search for the product you need to the product number of the shocks. Useless.....Their system sent me the wrong shocks and diverted me to them. Their advise....don't use the system we have set up. Still wait for money back.”

Helpful Report

Posted 3 years ago

“Bought a few items from them, they took over 3 weeks to arrive, with no notification from them that there was a delay. Before they arrived, I asked to cancel the order, they replied a week later with a generic dispatch confirmation e-mail. 1 item was not available, they didn't tell me until the last minute when the other items had shipped. The box arrived damaged. I contacted support several times and never had a personal reply or apology, or any reference to my refund requests; the only thing they e-mailed me were generic (automated) e-mails. I would never use them again or recommend them as a result.”

Helpful Report

Posted 3 years ago

“I purchased an "Intelligent" Battery Charger and within 4 weeks or so it failed and would not charge, as it was indicating that the battery was already charged. Despite this information or should I say, ignoring this information, they require that I return the item, by post, at my expense. Using the Covid-19 situation as a reason for their change of policy. Previously there was an option of technical support plus the facility of going to their premises in Park West, but neither option is available. If they were indeed thinking of their customers, then at the very least they should pay for the cost of returning the faulty item. This is the policy of the supplier of the faulty part. So unless MicksGarage change their policy, then the best option is to avoid shopping with them.”

Helpful Report

Posted 3 years ago

“Ordered roof bars 2 weeks ago, took my money and order confirmation over email but no tracking order. 6 emails later i finally get a response to say the item has been ‘lost in transit’ but now the item is out of stock. Absolutely BS! I needed this item this weekend for our one and only family holiday this year, hence ordering 3 weeks in advance. They have totally screwed my over. Avoid MicksGarage at all cost. Absolute rip off merchants.”