Millets Reviews

Name: Millets
Address: -, - -, Northampton
Rating: 1.77

1.8 Rating 268 Reviews

18 %

of reviewers recommend Millets

1.8

Based on 268 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Millets:

Amazing summer deals on Camping Equipment, Tents & Sleeping Bags from top leading brands Eurohike, Outwell, Vango & Peter Storm. Buy from Millets today. Millets is one of the best-known names in UK, offering quality products on a selection of outdoor kit in over 260 stores nationwide and online at www.millets.co.uk .

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Email:

customerservice@millets.co.uk.

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Millets 2 star review on 18th January 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I normally buy online as things tend to be cheaper but the I shopped twice in 2 days at Millets Bracknell, mostly down to the excellent lady sales assistant/manager. I went in Friday and talked daypacks (which I ended up buying with a map) and because she was so good and we needed to get my son walking boots for a school trip we went back today and got them. So lovely to have a knowledgeable, friendly, non pushy person to help.”

Helpful Report

Posted 7 years ago

“they take your money don't like to return it”

Helpful Report

Posted 7 years ago

“they take your money don't like to refund”

Helpful Report

Posted 7 years ago

“RETURNED A PAIR OF BOOTS TO SMALL BOUGHT A SECOND PAIR STILL WAITING FOR A REFUND 2 WEEKS LATER BEEN IMFORMED BY THE BANK COULD HAVE TO WAIT ANOTHER 2 BEFORE THEY CAN ACT”

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Posted 7 years ago

“Warm waterproof and wind proof great service delivered fast”

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Posted 7 years ago

“Placed an order online, they accept the order, they take the money and then they email you several days later saying they don't have any stock! In this day and age this isn't acceptable for an online business. When I mentioned to a friend he had exactly the same experience. Think its time to shop elsewhere! Be warned if you're doing Christmas shopping...”

Helpful Report

Posted 7 years ago

“Dont ever buy from this shop!!!!!! I ordered items 2 week ago and the money came out my bank however i still have never recieved the items, i tried to track my order and it said not found so then i emailed them, i got no reply, i went onto the live chat on their website and told them what had happened they said they will have a look for me , soon as they said that they went offline so i waited for about 30 minute to see if they came back on and they never did!!!”

Helpful Report

Posted 7 years ago

“Excellent selection of walking boots, really quick delivery.”

Helpful Report

Posted 7 years ago

“I received the wrong shoes and when I queried this wit Saul in Millets they said they have not got the ordered ones in stock. The shoes I received are listed as£10 less than the ones I ordered and Millets have asked me to keep them and not reimburse me for the difference - very annoyed with this poor poor service”

Helpful Report

Posted 7 years ago

“I ordered some led camping lights from the website. Millets cancelled my order claiming to have no stock of the product. It is still showing as available to buy on their website.”

Helpful Report

Posted 7 years ago

“Usually have a good experience in store with good products at good prices and helpful staff. Went to Beverley shop recently though and thought the uniform standards have slipped considerably, a young blonde girl helped us wearing skin tight leggings with nothing covering her bottom and a very tiny polo shirt totally unbuttoned - not a very professional look at all! Can’t they get the staff some clothes that fit them??? Polo shirts must comes in larger sizes and leggings aren’t trousers. They say if you’ve got it flaunt it but there are limits!! The older male staff member couldn’t keep his eyes off her! Probably not appropriate as it appeared there was only the 2 of them working. Really off putting!! Didn’t buy anything, nearly gave my husband a heart attack. What’s next? Bikinis as uniform?”

Helpful Report

Posted 7 years ago

“Ordered items on next day delivery, the courier failed the delivery for no reason, I called Millets and they were very blase about it, not even an offer to find out why it hadn't been delivered or ask them to come back.”

Helpful Report

Posted 7 years ago

“Easy to do business with Promo in New store Got walking boots I was after at bargain price”

Helpful Report

Posted 7 years ago

“The Millets in Leighton Buzzard are very helpful. They have a small range augmented by on-line stock. I bought a pair of Brasher (now Berhaus) boots. Superb quality and arrived at the shop at the time expected. The only limitation is that they only do whole sizes of footwear.”

Helpful Report

Posted 7 years ago

“Really knowledgeable and helpful staff. Staff are happy to order items which were not in stock, and text when arrived for collection. They are happy to take 'multiple size' orders of the same product so you can try on & return the ones that don't fit. Easy refunds. top notch service”

Helpful Report

Posted 7 years ago

“Online order acknowledged but 4 days later after 3 phonecalls and a dozen emails still unsure if am to receive goods. Their number aleays engaged. Chat switched off. Emails bounce back.”

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Posted 7 years ago

“Excellent customer service, they knew what I wanted the minute I said the product & the salesman instantly went upstairs to go and get the product. Very satisfied customer”

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Posted 7 years ago

“Excellent customer service from derby branch today, bargain products don't look any further”

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Posted 7 years ago

“Useless company!”

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Posted 8 years ago

“products were as described and fine but delivery is slow to what most people expect nowadays. 3 working days to deliver! Bought multiple items from Amazon prime, and had them all delivered next day, before the one purchase from Millets was even dispatched.”

Helpful Report

Posted 8 years ago

Millets is rated 1.8 based on 268 reviews