Millets Reviews

Name: Millets
Address: -, - -, Northampton
Rating: 1.77

1.8 Rating 268 Reviews

18 %

of reviewers recommend Millets

1.8

Based on 268 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Millets:

Amazing summer deals on Camping Equipment, Tents & Sleeping Bags from top leading brands Eurohike, Outwell, Vango & Peter Storm. Buy from Millets today. Millets is one of the best-known names in UK, offering quality products on a selection of outdoor kit in over 260 stores nationwide and online at www.millets.co.uk .

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Email:

customerservice@millets.co.uk.

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Millets 2 star review on 18th January 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Complete joke of a company. TNF Trainers never arrived and they blame HERMES. WE all know Hermes are also a joke of a courier so the two go hand in hand. 1 week on and no trainers so have asked for a full refund.”

Helpful Report

Posted 6 years ago

“Shocking experience with this company. Ordered 2 North Face jackets online and was charged following successful checkout. Then I receive an email several days later saying one of the items was in fact not in stock, so I was being refunded. In this day and age how hard is it for an eCommerce store to stay on top of inventory and to flag items as out of stock so that buyers are not misled, and duped into paying for products. To top it off I then emailed customer support and here I am, 5 day later, still waiting for a response. Completely hacked off after the whole experience and I won't be throwing any more cash their way.”

Helpful Report

Posted 6 years ago

“If only I’d looked at the reviews in here before I placed an order. Ordered a DofE recommended sleep bag and three packet meals for a DofE expedition all seemed great, order taken, money collected from me, over£80, thought it was on its way. Three days later email to say only one packet of food was available. Now no point getting only packet of food plus delivery charge so I cancelled the lot. Spoke to agent they said website hadn’t been updated, it still showed sleeping bag etc was available. Was told I would get refunded. Few days later one food charged at £4 plus’s £3 delivery arrived, useless. The only reason I ordered 3 was buy 3 and third was free so it was way more expense to have one sent to me with delivery. So on the phone I went, eventually assistant agreed to waive this and was told don’t return it. When credit card bill came I had been refunded sleeping bag, one food and delivery but was £20 out of pocket. So another email, days later they will refund only £16 stating I had taken delivery on one food. It is rediculous there are email trails, telephone conversations etc but they can’t resolve it. If I hadn’t of checked my statement I wouldn’t have known any different. I even offered to return the food to the store! Only consolation was I found the same sleeping bag on a specialist site, cheaper! Never using Millets again. Online customer service a joke!”

Helpful Report

Posted 6 years ago

“Placed an order on Saturday with DPD premium delivery which promised delivery by Monday. No sign of my delivery and first tried the chat bot on the website which said my order did not exist. Even though i copied and pasted the reference from the my orders section! Had to call them to be told they had no idea why my order had not been despatched but it would be despatched for delivery Tuesday. Received an email at 2:49 am to say that my order had been despatched but tracking was not available. Also received another email to say that 4 of the items were not in stock and had been refunded. Checked on the website and there is indeed a tracking ref but for UK mail evening delivery not DPD. Still no indication of when it will be delivered though just that the carrier has it. Absolutely useless.”

Helpful Report

Posted 6 years ago

“Items not delivered. Millets tracker says they sent them to UKMail, UKMail says they didn't receive them. Unable to get any response from any platform having tried email, facebook, phone (which automated system cuts you off). One of the worst customer service system I've ever known. Similar complaints, from many others, going back months and yet still they ignore the problem. Definitely will NEVER order online again. Avoid.”

Helpful Report

Posted 6 years ago

“They show "In Stock" items that AREN'T They do "Next Day" delivery that DON'T HAPPEN. "CUSTOMER CARE" that "DON'T". Forget cancelling an order they " CAN'T REFUND, or Let you speak to a SUPERVISOR!!!! AVOID!! Spend your money somewhere else!!!!”

Helpful Report

Posted 6 years ago

“Ordered my new waterproof coat at a great price online and collected in my local store. It was ready to collect within a couple of days and I'm really pleased with my order.”

Helpful Report

Posted 6 years ago

“Being disabled, I struggled to the Southport store to buy a North Face Trevail down filled jacket. These were advertised as being in stock at that store for £157.50. Guess what, they were NOT in stock and what's worse, they couldn't even order one for me as the "don't do that one I'm afraid". Pathetic, I'll spend my money elsewhere and stuff them.”

Helpful Report

Posted 6 years ago

“Advertising items not available. Ordered three items. All supposed to be in stock. Promised 48 hour delivery. When items were despatched, three working days later it turns out only 2 of the 3 were actually in stock. If I had known this at the time I would not have ordered the items with them. I now have to reorder the other item elsewhere and pay a second delivery charge. Their eBay site also lists the item as being available on a Buy it Now. Items were then not delivered in time scale promised. Because of this I was promised a refund of the delivery charge I paid back to my bank account within 5 days. Guess what? Yep, no refund yet! There must be better outdoor goods suppliers! Buy from them not Millets.”

Helpful Report

Posted 6 years ago

“Order for 6 presents placed on 17/12/18, nothing arrived, phone them on 22nd and told nothing has left the warehouse, one item is not available. Nothing arrives and 16 emails are exchanged with Millets.I phoned Millets today and get hung up on 3 times, finally get through to an agent who attempts to resolve the situation but no supervisor is available for me to talk to. I've never had a worse customer experience, not much more I can say.”

Helpful Report

Posted 6 years ago

“Awful. When I track the order it says order in the warehouse, 6 days after I placed it. Online bot doesn’t recognise order number. Phone the helpline, get sent round in circles saying the helpline is really busy. Told to enquire through Facebook or twitter, then cut off. Absolutely terrible, should have ordered through Amazon.”

Helpful Report

Posted 6 years ago

“Fast delivery great prices”

Helpful Report

Posted 6 years ago

“I have had quite a few items this year from Millets & cannot complain about their goods,their staff or their customer service.In fact on black Friday they were run off their feet but still my customer service was excellent,over 2 sales assistants.I have not been unfortunate enough to have to return goods,though I would not expect a problem. I recently had an item missing from a parcel,but I was emailed before the parcel arrived & promised a refund + postage.I have dealt with 2 shops & had no problems,but my shop is GRIMSBY. Well done GRIMSBY & HIGH 5 for black Friday.”

Helpful Report

Posted 6 years ago

“BEWARE - ordered a Berghaus jacket online over a week ago for in store delivery & the item has not even been dispatchedb. Unable to track the item online & their customer service department was totally unhelpful & is now not responding to emails. Have had to open a case with PayPal to recover my payment. Absolutely disgraceful service & won’t be buying anything from them again.”

Helpful Report

Posted 6 years ago

“Ordered a £50 gift card with a 'next day' special delivery shipment method on Monday morning. Tuesday, receive an email from Millets to advise that DPD will deliver on Wednesday. Come Wednesday, no delivery. Rang DPD and they advised that Millets failed to send them the order. Rang Millets, advised they don't know what happened, however order hasn't been shipped. As a result, we were unable to gift our colleague a present for a send-off. Millets is a total failure. Called their CS and spoke to a manager who said they can't do anything other than to apologise. No compensation, nothing. Ruined our experience as a huge Pharma company and we shall most definitely never use Millets ever again!”

Helpful Report

Posted 6 years ago

“I purchased a fleece jacket on line, I found it very good quality and at a price I could not find elsewhere at the same standard. It also arrived very fast, so very good all round.”

Helpful Report

Posted 6 years ago

“Always up front to help the client”

Helpful Report

Posted 6 years ago

“I have always found the Colchester staff friendly and helpful. In July I bought a pair of Merrells walking boots. My first serious walk was last week when I got a split on my sole. I returned to the shop and they exchanged them with no problems and apologised. Their discount codes they email me were annoying at first but I have saved lots of money with them!”

Helpful Report

Posted 6 years ago

“Helpful polite staff especially as an older customer in a sports shop. They had a very good sale.”

Helpful Report

Posted 7 years ago

“Great selection and prices. Very good customer service.”

Helpful Report

Posted 7 years ago

Millets is rated 1.8 based on 268 reviews