Millets Reviews

Name: Millets
Address: -, - -, Northampton
Rating: 1.77

1.8 Rating 268 Reviews

18 %

of reviewers recommend Millets

1.8

Based on 268 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Millets:

Amazing summer deals on Camping Equipment, Tents & Sleeping Bags from top leading brands Eurohike, Outwell, Vango & Peter Storm. Buy from Millets today. Millets is one of the best-known names in UK, offering quality products on a selection of outdoor kit in over 260 stores nationwide and online at www.millets.co.uk .

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Email:

customerservice@millets.co.uk.

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Millets 2 star review on 18th January 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When the sales are on the discounts can be added together to give a final price that can't be matched. A coat and fleece worth GPB250.00 down to 180.00. It just pays to keep popping on their site if you want outdoor clothing or equipment.”

Helpful Report

Posted 8 years ago

“Tent was delivered after three days despite paying for next day delivery, tent was faulty and had parts missing. Returned to store, store sent it back to warehouse, then received same tent back with a letter stating its ok, when parts are still missing and other parts are damaged. Cannot speak to them as the automated call says 'heavy number of calls' then hangs up. Just don't bother placing your order, its part of JD Sports and they don't care.”

Helpful Report

Posted 8 years ago

“Easy on-line checkout and good products at good prices”

Helpful Report

Posted 8 years ago

“I have place the order on 27/07/2017, I pay for it. However, since then I have trying to co contact your company by phone and email. On 4/08/2017 I have advised that the order is still not shipped, and your colleague has made reorder with next day delivery. Finally on 10/08/2017 I get hold of someone over the phone and the order was still not shipped, so I cancel the order. If I have to rate your company I will give you INADEQUATE. It simply unacceptable the way you do business and your company should be reported to training standards.”

Helpful Report

Posted 8 years ago

“Can't comment goods as still awaiting delivery 2 weeks later. Have tried phoning with nobody picking up , email, Facebook with no answer to. Totally will not be giving them my again.”

Helpful Report

Posted 8 years ago

“Can't comment goods as still awaiting delivery 2 weeks later. Have tried phoning with nobody picking up , email, Facebook with no answer to. Totally will not be giving them my again.”

Helpful Report

Posted 8 years ago

“I ordered a great tent for a festival which was part of my partners birthday present, it arrived super quickly which i was thrilled about, when we got the festival and put up the tent, unfortunately on of the zips was faulty so i emailed the Millets customer services via the Amazon App and they promptly replied and with all the details i needed and a free returns label and i now have the exchange and a new tent! Great service, would definitely recommend and will be using again!”

Helpful Report

Posted 8 years ago

“The service in store was good and then I ordered on line which was quick and easy”

Helpful Report

Posted 8 years ago

“Generally find Millets okay but bought a Eurohike Family Camping Table and Seating kit from them at the end of May '17 expecting it to last a few years. No chance, have only used it once camping and for some eating out in the back garden and already the benches are falling to bits. The aluminum frames are fine but the composite material for the surface of the benches and table is useless and has already broken, split (as with the benches) or bubbled up (as with the table). This kit wasn't cheap so I would have expected it to last longer outside. Won't be buying Eurohike kit again after this experience.”

Helpful Report

Posted 8 years ago

“Really quick delivery, gee products.”

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Posted 8 years ago

“Quality products at great prices Never any issues”

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Posted 8 years ago

“Good stock and sale items are good value, but having to pay £1 for collection in store knocks them down to a 4 star!”

Helpful Report

Posted 8 years ago

“Having bought a few outdoor items from Millets in the past, we went to the Penzance shop to replace our old family tent. We chose the Vango Iris 500 and got a brilliant deal on it but unfortunately whilst on holiday in Scotland recently one of the poles developed a split at one end. Response from Ian at Millets Customer Care was excellent (replying at 20:58!) and a replacement was arranged without fuss. I'd recommend Millets to anyone, and the Iris 500!”

Helpful Report

Posted 8 years ago

“Delivered on time with clear instruction is how to send goods back”

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Posted 8 years ago

“Very positive experience using their website. The goods very excellent value and I would definitely use again.”

Helpful Report

Posted 8 years ago

“looking for os active maps had what I wanted very cheep price plus received a discount voucher”

Helpful Report

Posted 8 years ago

“I needed to buy my son a coat, walking boots and waterproofs for his DofE, expedition at very short notice due to being let down by a another stores home delivery service. I rang the Rugby store and spoke to Katie, she was extremely helpful. She quickly put together the items I required ready for collection and was kind enough to tell me that I qualified for a 15% discount, because I was ordering for the DofE award which I wasn't aware of. Brilliant customer service and great value for money. Thanks Katie!”

Helpful Report

Posted 8 years ago

“Item not delivered despite an email telling me it had. I emailed Millets customer service asking where the rucksack was and had an email from their "Customer Service" department promising they would get back to me within 24 hours. They did not and never have. I spent the next day knocking on neighbours doors asking if my parcel had been delivered there by mistake but without success. Eventually, on the following day, a lady who lived several streets away drove over with my parcel, which was very nice of her. You could argue that it was the carriers fault but Millets should have tried to sort it out and not ignore the problem. Their so called customer services are just not interested in their customers. Needless to say I will never use Millets again and would never recommend them. I am pretty sure that they never read these reviews so I doubt if their attitude will change.”

Helpful Report

Posted 8 years ago

“Easy to order Happy with the product that I bought always offers”

Helpful Report

Posted 8 years ago

“Hayley, the girl who helped me was very pleasant and went out of her way to make sure I got all the help I needed”

Helpful Report

Posted 8 years ago

Millets is rated 1.8 based on 268 reviews