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Millets Reviews

1.8 Rating 259 Reviews

19 %

of reviewers recommend Millets

Company Reviews

1.8

Based on 259 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 19%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Millets Reviews

About Millets:

Amazing summer deals on Camping Equipment, Tents & Sleeping Bags from top leading brands Eurohike, Outwell, Vango & Peter Storm. Buy from Millets today. Millets is one of the best-known names in UK, offering quality products on a selection of outdoor kit in over 260 stores nationwide and online at www.millets.co.uk .

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customerservice@millets.co.uk.

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Millets 2 star review on 18th January 2022

Millets 2 star review on 18th January 2022

Millets 1 star review on 15th October 2021

Patrick Mc Lean

Millets 1 star review on 15th October 2021

Patrick Mc Lean

Millets 1 star review on 28th August 2021

DR Peter Hilton

Millets 1 star review on 6th May 2021

Millets 1 star review on 6th May 2021

10

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a warm coat in the end of season sale and got an excellent product at a fantastic price. My coat was delivered quickly so I am able to get the benefit of it as this winter gradually draws to a close.”

Posted 6 years ago

“Bought a jacket, perfect fit and they honored the 10% price beat guarantee :)”

Posted 6 years ago

“Items arrived next day delivery as described just in time for my holiday. Items were a great fit and value and were excellent on my trip.”

Posted 6 years ago

“I normally buy online as things tend to be cheaper but the I shopped twice in 2 days at Millets Bracknell, mostly down to the excellent lady sales assistant/manager. I went in Friday and talked daypacks (which I ended up buying with a map) and because she was so good and we needed to get my son walking boots for a school trip we went back today and got them. So lovely to have a knowledgeable, friendly, non pushy person to help.”

Posted 6 years ago

“Warm waterproof and wind proof great service delivered fast”

Posted 6 years ago

“Excellent selection of walking boots, really quick delivery.”

Posted 6 years ago

“Easy to do business with Promo in New store Got walking boots I was after at bargain price”

Posted 6 years ago

“The Millets in Leighton Buzzard are very helpful. They have a small range augmented by on-line stock. I bought a pair of Brasher (now Berhaus) boots. Superb quality and arrived at the shop at the time expected. The only limitation is that they only do whole sizes of footwear.”

Posted 6 years ago

“Really knowledgeable and helpful staff. Staff are happy to order items which were not in stock, and text when arrived for collection. They are happy to take 'multiple size' orders of the same product so you can try on & return the ones that don't fit. Easy refunds. top notch service”

Posted 6 years ago

“Excellent customer service, they knew what I wanted the minute I said the product & the salesman instantly went upstairs to go and get the product. Very satisfied customer”

Posted 6 years ago

“Excellent customer service from derby branch today, bargain products don't look any further”

Posted 6 years ago

“I ordered a great tent for a festival which was part of my partners birthday present, it arrived super quickly which i was thrilled about, when we got the festival and put up the tent, unfortunately on of the zips was faulty so i emailed the Millets customer services via the Amazon App and they promptly replied and with all the details i needed and a free returns label and i now have the exchange and a new tent! Great service, would definitely recommend and will be using again!”

Posted 6 years ago

“Really quick delivery, gee products.”

Posted 6 years ago

“Quality products at great prices Never any issues”

Posted 6 years ago

“Having bought a few outdoor items from Millets in the past, we went to the Penzance shop to replace our old family tent. We chose the Vango Iris 500 and got a brilliant deal on it but unfortunately whilst on holiday in Scotland recently one of the poles developed a split at one end. Response from Ian at Millets Customer Care was excellent (replying at 20:58!) and a replacement was arranged without fuss. I'd recommend Millets to anyone, and the Iris 500!”

Posted 6 years ago

“Delivered on time with clear instruction is how to send goods back”

Posted 6 years ago

“Very positive experience using their website. The goods very excellent value and I would definitely use again.”

Posted 6 years ago

“looking for os active maps had what I wanted very cheep price plus received a discount voucher”

Posted 7 years ago

“I needed to buy my son a coat, walking boots and waterproofs for his DofE, expedition at very short notice due to being let down by a another stores home delivery service. I rang the Rugby store and spoke to Katie, she was extremely helpful. She quickly put together the items I required ready for collection and was kind enough to tell me that I qualified for a 15% discount, because I was ordering for the DofE award which I wasn't aware of. Brilliant customer service and great value for money. Thanks Katie!”

Posted 7 years ago

“Easy to order Happy with the product that I bought always offers”

Posted 7 years ago

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Millets is rated 1.8 based on 259 reviews