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Misfits Market Reviews

1.4 Rating 324 Reviews

7 %

of reviewers recommend Misfits Market

Company Reviews

1.4

Based on 324 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 29%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Misfits Market 5 star review on 4th March 2021

Misfits Market 5 star review on 15th February 2021

Misfits Market 5 star review on 21st January 2021

Misfits Market 1 star review on 6th December 2020

Misfits Market 4 star review on 4th June 2020

Misfits Market 4 star review on 4th June 2020

Misfits Market 4 star review on 4th June 2020

1

Anonymous

Anonymous // 01/01/2019

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“When you sign up for their sight, it is not made clear that you are signing up for an automatic and subscription-based service. That is something they hide in the 'Terms and conditions'. If you make an account, and don't immediately cancel your subscription, they will automatically bill you for an order that THEY create, and you will be paying WAY more than store prices for everything (which is stuff you don't want and didn't order, anyway). Additionally, their marketing itself is a scam. NONE of the products I received were deformed/substandard in any way. Besides one piece of corn, which was ROTTEN. Absolutely a horrible company that preys on unsuspecting people.”

Posted 8 months ago

“Signed up for every other week delivery. They sent second box week after first and refuse to offer any refund. In their words system does not allow refunds.”

Posted 9 months ago

“Do I have to give them even one star???? Just to be able to type into the review box. Ok. But it doesn't reflect my opinion of them . They get not even one star!!!!!!!!! This is a criminal outfit. They wouldn't allow me to search the market until I put my credit card number in. They even have a drop down banner that states " don't worry you will not be charged until your order is finalized" . I simply browsed the site and compared prices, put it on the back burner for a few days and the next thing you know. They charged my credit card 75.00 and shipped an order full of things that I don't even eat nor would I consider buying or eating. They even shipped items I'm allergic to. In the areas on their site to report an issue , I reported numerous times and was sent an email that a REAL PERSON would contact me. This was while my credit card was still PENDING. Eventually they CHARGED IT! I just wanted my card reimbursed . I DIDN'T ORDER THAT BOX OF GROCERIES. This is simply THEFT! I am very concerned about elderly folks that might wander onto their site. WE ARE SENIORS OURSELVES...BUT NOT STUPID , AS MISFITS ASSUMES! Not only did they charge my account, SHIP an order (that someone else picked out for us ) BUT they were also cued up to send me another shipment the following SIX WEEKS!!!! Thank God I checked my emails and put a stop to their criminal activity. Yes. I got the groceries delivered. I am giving it away to others who may need it. After the whole credit card theft, and the upcoming weeks worth of theft they had lined up, do they really expect me to go out and get the makings to send a refrigerated box back? . Sorry . but NOPE. The ice had long melted anyways. It's not my problem. They made no attempts to reimburse me, contact, me and " make it right ". As a person with a Marketing and Public Relations background..... I am literally in shock. And of course with that background I feel that is my duty to let everyone I know to stay as far away from Misfits site as possible. Obviously, they don't care about customers or anything but the almighty dollar. Not one single person reached out to try and help me. I got an automated response or two ..but that's it. This is the first review published on my mission to let the public know the truth about what they are doing.”

Posted 9 months ago

“Produce handling has increasingly gone downhill. The romaine was smashed into the box and bent into pieces. The parsley had the same thing and once I prepped it only a small amount was usable. Apples come with bad spots. I think my onion is totally rotten but I haven't cut it yet. The tomato looks underripe. Misfit advertises that its produce is the wrong size or color. It's not supposed to be rotten and mishandled.”

Posted 3 years ago

Thank you for your review. We're sorry to read any of your produce was affected in transit. We pack every box fresh and use packing materials to keep your items fresh in transit with our third-party shipping partners. Our Customer Success team is here to help and would like to look into this for you. Please contact us at https://www.misfitsmarket.com/contact-us so we can get this addressed for you.

Posted 3 years ago

“Your ad for FRESH vegetables/ FOODS are misrepresenting. In the event my box is delivered to my door, I receive mismatched vegetables. Half are rotten. I’m ok with ugly. Money is wasted on your rotten merchandise. Overall, delivery is horrible. I discover more orders down the corridor by the mailbox’s. Really???? My order was due MONDAY MARCH 8th. Confirmation was issued for Tuesday delivery. Today is MARCH 14th and “lo and behold” the box was dropped off by a different entrance.”

Posted 3 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We would never send any food that was not safe to consume and our Customer Success team would like to look into your concerns further. To do this, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“Terrible. They send you not oddly shaped veggies (which would be fine) but overgrown produce. Their selection for your box (because they pick, not you) doesn't make any sense. For instance, I got two potatoes for the week. A very stingy box. Worst of all, only two of the items had the organic label. The rest, as far as I see, is not organic, even though they say it is. Why no label? are we supposed to just believe what they say? It doesn't make any sense. A total rip off.”

Posted 3 years ago

Thank you for posting and giving us a try. All the fruits and veggies we offer in our core subscription box are non-GMO and certified organic. We work with carefully selected, certified-organic growers and we source only high-quality produce from our list of farms & partners. As misfit items, you may see differences in size, packaging, and labeling, as in this case. However, rest assured these items are still certified organic. We also wanted to share some exciting product developments with you that you may not be aware of. While we do offer "mystery" boxes, we also offer the ability for our customers to customize their boxes at no extra charge. Many of our customers have told us they enjoy having the flexibility to choose what is in their boxes. We hope that if you haven't already you will try our customization feature. We appreciate your feedback and opinion on this and have shared it with our team. If you have any further questions, please let us know by reaching out to us at https://www.misfitsmarket.com/contact-us. Also, for more information on our sourcing philosophy, please visit https://www.misfitsmarket.com/sourcing.

Posted 3 years ago

“The second box I received was wet and the produce was moldy and had a rotten smell -threw all of it away. Since my first box was great, I contacted customer service in hopes they would make it right. Never did hear from customer service after 2 attempts so I cancelled.”

Posted 3 years ago

Thank you for your feedback and we're sorry your second order experienced a delay that affected the quality of your box. Our Customer Success team appreciated the chance to make this right for you with a full refund and a credit on your next order with us. We truly are grateful for you being apart of our community and look forward to sending your next order. Please do not hesitate to reach out to us at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“Never received my box even the tracking said it was delivered. On top of that I have to wait to get someone from customer service to answer back from an email. They don't have a phone number so I can actually talk to a person and get it resolved today. So frustrating.”

Posted 3 years ago

We're sorry to read your order is missing after delivery. Our Customer Success team can help and we appreciate you contacting them at https://www.misfitsmarket.com/contact-us. A Customer Success representative has reached out to you via email on 3/10/21 as well as 3/12/21 to touch base with you regarding this order. They have not received a response and we would like to work to resolve this as soon as possible. When you have a moment, please respond to their message so they can address your concerns. Thank you so much.

Posted 3 years ago

“I ordered from them I paid almost 60 dollars , I got a box of vegetables. The lettuce , collard greens basically all the leafy greens were bad and almost molded . I didn’t put everything in the fridge the next day the smell was horrible . I have never bought produce and had to refrigerate ASAP !!!”

Posted 3 years ago

Thank you for your review and for providing your feedback regarding this order. We're truly sorry to see your leafy greens were affected on the way to you, as you should expect high-quality items in your box. We send all boxes fresh and we have shared this with our team for further review. In the meantime, our Customer Success team appreciated the opportunity to work on this and they have refunded your base box and shipping charge. Thank you so much for your patience; please let us know if you have any further questions at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“I heard about this company through a family member and I loved the idea of it, taking produce that no one else was going to eat and keeping it from being wasted is great because I know how much food goes to waste for being a little damaged or not perfect enough for grocery stores. However, execution on this 'solution' is not good. So the way the website works is that you can 'build your box' 4-5 days before it will be delivered (i.e. I would build on Monday to get the box on Saturday). However, when building the box items are sorted into 3-4 categories and you have to choose a certain number of items from each group (even if you don't want them?) Typically I plan out meals for the week on the Thursday/Friday before and go grocery shopping on Saturday. This box made it completely impossible to plan. On my first box I planned fajitas because one of the things I was sort of forced to get was limes as I just needed another pick from that category and I didn't want to waste. I made plans for all the veggies I was supposed to get in the box but was very disappointed when it arrived. I had some squash in the box that had been thrown in together with everything else causing my green peppers to be smashed (no big deal I just was going to cut them up anyway) but they didn't include sweet potatoes I had ordered and seemed maybe instead they sent me more limes?? I received 4 limes, in what world is that 1-2 servings of lime?? Needless to say I wasn't terribly impressed, but in the name of fairness I decided to give them one more chance, but the second box was even worse than the first! At least I was able to use everything in the first box. The second box was two days late. They said it might be held up by the snowstorm, but there was absolutely no more snow and should not have been delayed because of that (so I had to make plans and go shopping without being sure of what/how much produce I would be getting from Misfits). In my second box I ordered romaine lettuce, green leaf lettuce and spinach, it seems as though they just substitute if they don't have what you actually ordered, which is absolutely ridiculous since they're limiting your choices so much in the first place but I received RED leaf lettuce (seemed much more bitter than the green) and two bunches of spinach with no other lettuce to speak of. This was not in my plans-so now what was I going to do with all this spinach? (which still had the roots and was covered in dirt that got everywhere in the box) I also didn't get the broccoli that I ordered and the tomatoes I got were very soft (they were supposed to be beefsteak so soft to the touch is not what I anticipated.) And when I cut into the onion I got it was rotten inside. I ended up going to the store to get $15 more dollars in produce to replace what I NEEDED for the week. This service is not convenient and doesn't save me any money because I honestly end up with a lot of produce I don't know what to do with. You'd be better off simply buying what you WANT from the store than getting a box of random stuff of questionable quality.”

Posted 3 years ago

Thank you for your feedback and we're sorry you were not pleased with some of what you received. Weather-related delays affect the entire logistics chain. So even though the weather may not be severe in your immediate area delays can still occur. Fortunately, weather delays while out of anyone's control is not the norm. We would like to look more into this for you but we will need some more information to identify your account. Please reach out to us at https://www.misfitsmarket.com/contact-us so one of our Customer Success representatives can help. Thanks.

Posted 3 years ago

“Not worth the money. I can do better at aldi’s. Just liked the thought of delivery”

Posted 3 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“I keep finding bugs and moldy produce in my boxes....it’s seriously not worth it!”

Posted 3 years ago

Thank you for your message. Misfits Market strictly adheres to Good Manufacturing Practices (GMPs), industry standards that maintain quality products. Among them is ensuring that masks, disposable aprons, hairnets, beard nets (if applicable), sleeves, and gloves are worn at all times by employees when working with food or packing. Also, we constantly clean our refrigerated facility during and after shifts and sanitize frequently. We also freshly pack our boxes on the day they are picked up by our third-party shipping partners. Including packing materials to keep them fresh on their journey. We would like to investigate what happened, but we will need some identifying information from you. Please reach out to us at https://www.misfitsmarket.com/contact-us so we can look into this as soon as possible.

Posted 3 years ago

“I received my first box and was upset when I opened it. The lettuce was rotten and slimy green stuff had gotten all over everything. The apples were mush. The tomatoes were smashed. The squash was slimy and bruised. These are only a few examples. There was absolutely nothing edible in the box. It looked like it had all been picked out of the trash. And the packaging? Misfits touts great packaging. Not so! Everything was thrown into the box and a plastic ice pack was thrown over that. There was no special handling at all. It's like they just didn't care. And customer service? Well, there is none. They won't pick up the phone. They won't respond in chat. They won't answer email. Do not order from this company!”

Posted 3 years ago

Our customers are important to us so we appreciate your feedback. We're sorry you were not pleased with your order and our Customer Success team wants to help. We currently do not provide phone support but our team is fully capable of assisting you via email or chat. So, please contact us at your earliest convenience at https://www.misfitsmarket.com/contact-us. Please include information such as your order number or the email associated with your account as well. Thank you so much.

Posted 3 years ago

“They are a scam, they pay people to post pictures on social media of beautiful hand crafted boxes of perfectly ripe produce but what you get is a box of garbage and mold. Horrible customer service..”

Posted 3 years ago

Thank you so much for reaching out to us. We appreciate our Misfits Market community and can assure you any pictures shared by our customers are based on their desire to share their haul with others. We're disappointed you received anything that would not meet our standards. We pack all of our boxes fresh the day they are picked up by our third-party shipping partners. We would never send anything that was not safe to consume so thank you for notifying our Customer Success team about your concerns. The representative that assisted you was happy to make this right and refund this order in full. We apologize for any inconvenience you experienced regarding this order and we're here if you should need us at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“Never received my first order or 2nd order!!! The distribution warehouse is literally 5 minutes from my house!! I was so excited to have this come to my door every Friday! Both shipments did not show tracking, besides the fact that shipping is pricey!!”

Posted 3 years ago

Thanks for reaching out. We use third-party shipping partners to send our boxes to your door for a modest shipping fee of $5.50 no matter the size of the box you choose or the location of delivery. We're disappointed to read your orders are delayed. This is not the norm and our Customer Success team will be happy to check on the status of this with the shipping partner for your area. In order to check into this further, we will need identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“I really wanted to love this. But the quality of the produce was not good and it seemed to spoil fast. I had a squash starting to rot just a day after I got the box. Also common to have items missing. Cost is about the same as if I bought from my local store, but a worse value since it's not as fresh. Cancelled after 3 boxes.”

Posted 3 years ago

We wanted you to love as well and appreciate your review. We send all of our food fresh and expect you to receive it in that condition. We would never send anything to you that was not safe to consume and our team would like to investigate this further. Please send us information that will help us identify your account such as an order number or an email associated with your account. We can be reached at https://www.misfitsmarket.com/contact-us at your convenience.

Posted 3 years ago

“Irony like that I can't pick what I want.”

Posted 3 years ago

Thanks for taking the time to post your review. We wanted to share some exciting product developments with you that you may not be aware of. While we do offer "mystery" boxes, we also offer the ability for our customers to customize their boxes at no extra charge. Many of our customers have told us they enjoy having the flexibility to choose what is in their boxes. We hope that if you haven't already you will try our customization feature. If you have any questions, please contact us at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“My first order was exceptional. The choices were in keeping with my needs and the quality was very good. After that, the choices became mundane, especially in the "select 6 category", and the quality wasn't as good. My third delivery (after skipping a week because of the poor choices offered) was a big disappointment. Today I canceled my subscription. I will mask up and return to my local farmstead.”

Posted 3 years ago

We're very passionate about the customer experience so we don't want you to be disappointed. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you.

Posted 3 years ago

“My first order shipped on time, arrived 3 days late due to bad weather, so reserved judgment on quality (quantity not particularly scant - about what expected) as several items were inedible due to having frozen then thawed. They did refund $6 of the $28 order when I reported it. Second order shipped/arrived on time but quality and quantity worse than first. No cooling pack in this box, inadequate packing material in an overly large box allows items to jostle and bruise to the point of mushiness. If all you ever order are root vegetables and hard squashes, might work well for you, but everything else is a disappointment.”

Posted 3 years ago

Thank you for your review. We're sorry these orders were affected in transit. You should expect to receive quality food and our team would like to help. In order to do this, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us as soon as you have time.

Posted 3 years ago

“My 1st order never delivered. No response from cust serv for 3 attempts. No phone number to call. Called shipper they said to call supplier. What a joke!”

Posted 3 years ago

Thank you for sharing. We want you to receive your order and were so looking forward to it. It is disappointing to us and our Customer Success team does care a lot. We would like to check into the status of this for you but will need more information to identify your account. Please contact us as soon as you can at https://www.misfitsmarket.com/contact-us. Thanks.

Posted 3 years ago

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Misfits Market is rated 1.4 based on 324 reviews