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Misfits Market Reviews

1.4 Rating 324 Reviews

7 %

of reviewers recommend Misfits Market

Company Reviews

1.4

Based on 324 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 29%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Misfits Market 5 star review on 4th March 2021

Misfits Market 5 star review on 15th February 2021

Misfits Market 5 star review on 21st January 2021

Misfits Market 1 star review on 6th December 2020

Misfits Market 4 star review on 4th June 2020

Misfits Market 4 star review on 4th June 2020

Misfits Market 4 star review on 4th June 2020

1

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Vegetable box was nearly holding it was water logged the ice pack was ruptured going on all the food. Box was upside down everything was wet and clammy. I called and was hung up on 6 times then I tried again and the phone was busy over 15 minutes I gave up I want a full refund and a nice person to talk to about this incident. It'd terrible that this happened but the man who answered should of been kind to me”

Posted 3 years ago

Thank you for posting your review. We're grateful you have given us a try and apologize for the way this order arrived. Our team uses packing materials intended to keep your box fresh in transit. We're sorry your ice pack was damaged in transit and leaked. Fortunately, the ice pack solution is nontoxic and is a specially formulated mix of two components (essentially food ingredients) that the FDA deems “Generally Recognized As Safe,” combined with water. While you can usually remove it simply by washing underwater, you may opt to give items a salt-water soak to thoroughly remove the gel. Our Customer Success team is absolutely here to help. However, our support team currently provides support via email and we do not offer phone support. Therefore, we're unaware of who you may have been talking to. We checked with our Customer Success team and did see where you sent in an email and it was responded to. We were more than happy to refund for any produce that was affected and we appreciate your patience as our team took care of you. Please let us know if we can be of further help at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“Some of my delivery were rotten. I paid extra for organic strawberries and blueberries but they had mold in them. I tried to save some by weeding out the bad but they were all bad within 2-3 days and went into my compost bin. Green beans black and mushy. Threw them in my compost too. I’m giving it one more try. If I get rotting food again I’m canceling.”

Posted 3 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“My first box was great. The second box is a week late, and customer service has yet to respond to my requests regarding this matter. I was depending on this produce for my family. So incredibly frustrating!!!”

Posted 3 years ago

Thanks for your message. We're sorry your second order was delayed. After looking into this with our Customer Success team, we found this order was never delivered by our third-party shipping partner over the Memorial Day holiday. We apologize on the behalf of the shipping partner for this inconvenience. Thank you for your patience as our Customer Success team refunded this order for you. Your continued support means a lot and we hope you enjoy your next order. Please let us know if we can do anything else at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“Pros: The produce is typically good quality, with oversized/undersized "ugly" imperfections. But they still taste great. Cons: I've only received one correct box (size and selections) in the past 4 months with a biweekly subscription. Each delivery I've had to contact customer service for missing items, incorrect box size, and once with rotting produce. It's a great idea, but if you allow me to pick the produce, send what I pick. In one box I received 4 pints of grape tomatoes in place of four other items. My most recent (and last box) only had 1/2 of the correct items. If you want fresh produce and don't care about what you get, this is fine. If you rely on this, you can't plan meals and will most likely need to give away duplicate items.”

Misfits Market 2 star review on 30th May 2020

Posted 3 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“On occasion, I have had a decent experience with them.However, the experiences have gone WAY down hill, with NO response from their support people. No return emails. No refund. Nothing. The ONE limp carrot I got last week was a perfect match for the rotten orange and the soggy slimy mango. Someone anther packing facility must have eaten my green beans, because they certainly were not in my skimpy box. Started out decent some months ago, and has gone downhill ever since. Borders on fraudulent. Refund? Oh no! Hot even a response! I'm out!”

Posted 4 years ago

We appreciate you and thank you for your feedback regarding this. We would never send any food that was not safe to consume. So thank you for reaching out to our Customer Success team so they could take a look at your concerns as soon as possible. The Customer Success agent you worked with was pleased to provide you with two 50% off credits towards a future box. We appreciated your patience as they took care of you. We were very happy to send out your next order and have been very grateful for your support over the many months since then. We're always here for you at https://www.misfitsmarket.com/contact-us so feel free to reach out any time.

Posted 3 years ago

“Because of Corona Virus, my previous box was 4 days late (not the 24-48 hours they said) However, my current box is 2 weeks late. My following box (which is actually supposed to arrive tomorrow) has been charged. I have written 10 emails to Misfits and not received a single response. I am so fed up with this company!!”

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“The customer service is not good. They do not answer the phone or reply to emails and they said to DM them and their messaging was not set up to receive DMs. I received a box with damaged vegetables and fruit.”

Posted 5 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“The delivery driver didn't deliver to our apartment door as they advertised they do, and our package was stolen. It was delivered to a main floor, big open area. The company did a -one time- reimbursement, but now won't deliver to our address, and wants us to pick it up from them somewhere else.”

Posted 1 day ago

“Total scam very helpfull for ̳Evidentltd.c̳o ̳m̳ a chance of withdrawing your money the whole THING IS A scam platform is designed to steal your money.”

Posted 1 month ago

“Unauthorized charges”

Posted 1 month ago

“Prices went up so I stopped using it. I just got an email about how they’re automatically adding tips to the drivers and felt the need to write this”

Posted 2 months ago

“I just wanted to look and now they charged me $69 for things I never ordered. I can't cancel the order and have to pay for food we don't even like 🤬”

Posted 2 months ago

“This company is a scam. I was charged $70 for an order i never placed. Half the stuff that is being shipped im allergic to. I will be contacting my attorney. I don't even know how they got my information.”

Posted 2 months ago

“This company steals from you!!!! I got an order I didnt want with products that I dont even like. They charged me and there is no contact to call. They wont let me delete my card. DO NOT SIGN UP FOR THIS SCAM!”

Posted 2 months ago

“Total scam billing my account for food I never got they don’t fix it when brought to their attention TERRIBLE company”

Posted 3 months ago

“Horrible company and customer service. Extremely expensive prices for awful produces. This is a huge scam !!! And they still your money.”

Posted 3 months ago

“NEVER HEARD OF THIS PLACE UNTIL I GET CHARGES ON MY CREDIT CARD. NEVER ORDERED FROM THEM. IT IS A SCAM BUSINESS. HAD TO CONTACT FRAUD DEPARTMENT.”

Posted 3 months ago

“DO NOT USE WENT O LINE TO CANCEL AND ALL YOU CAN DO IS CANCEL UPCOMING ORDERS I NEVER AGREED TO ANYTHING IN FACT MULTIPLE ITEMS ARE BEING SENT I DIDNT APPROVE I NEVER RECEIVED A THING IN NO WAY WOULD I ORDER OVER 80 BUX WORTH OF 20 DIFFERENT VEGETABLES YES......I AM YELLING!!!!”

Posted 4 months ago

“Very deceitful practices, impossible to cancel account and remove credit card on website. Customer service is a joke, please take it from me DO NOT USE THIS COMPANY”

Posted 4 months ago

“Maybe I just had a bad experience, or maybe my experience is similar to others. Like others, i fell victim to seeing an ad and wanting to see what this store had to offer. Of course you have to enter your information just to browse the store, so i did. Though, i was already skeptical so i put my cash app card that has no money on it. Two days later at 3 am, i received a notification that a payment was declined. i went to bed, and then at 11am i received another notification that a payment was declined. I decided to go into the website, and deleted my card information, and also switched my plan to a plan where i would NOT be charged unless i actually ordered it, and confirmed it. An hour later i received a notification via cashapp that my expiration date was entered incorrectly on Misfits Market. Following that notification, was yet ANOTHER declined purchase. I went ahead and canceled my card. After contacting support, they basically just offered for me to cancel my entire account and totally avoided the fact that it seems like someone was entering my card information. Was my cashapp just acting wonky? there’s a very very slight possibility. This business seems very fishy, and i would stay far far away from this company.”

Posted 4 months ago

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Misfits Market is rated 1.4 based on 324 reviews