Name: Misfits Market
Rating: 1.44

“Irony like that I can't pick what I want.”

Posted 4 years ago

Thanks for taking the time to post your review. We wanted to share some exciting product developments with you that you may not be aware of. While we do offer "mystery" boxes, we also offer the ability for our customers to customize their boxes at no extra charge. Many of our customers have told us they enjoy having the flexibility to choose what is in their boxes. We hope that if you haven't already you will try our customization feature. If you have any questions, please contact us at https://www.misfitsmarket.com/contact-us.

Posted 4 years ago

“My first order was exceptional. The choices were in keeping with my needs and the quality was very good. After that, the choices became mundane, especially in the "select 6 category", and the quality wasn't as good. My third delivery (after skipping a week because of the poor choices offered) was a big disappointment. Today I canceled my subscription. I will mask up and return to my local farmstead.”

Helpful Report

Posted 4 years ago

We're very passionate about the customer experience so we don't want you to be disappointed. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you.

Posted 4 years ago

“My first order shipped on time, arrived 3 days late due to bad weather, so reserved judgment on quality (quantity not particularly scant - about what expected) as several items were inedible due to having frozen then thawed. They did refund $6 of the $28 order when I reported it. Second order shipped/arrived on time but quality and quantity worse than first. No cooling pack in this box, inadequate packing material in an overly large box allows items to jostle and bruise to the point of mushiness. If all you ever order are root vegetables and hard squashes, might work well for you, but everything else is a disappointment.”

Helpful Report

Posted 4 years ago

Thank you for your review. We're sorry these orders were affected in transit. You should expect to receive quality food and our team would like to help. In order to do this, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us as soon as you have time.

Posted 4 years ago

“I was very happy with my first order from misfits market and was very excited for today's but was seriously disappointed. I ordered 3 cans of beans and they were placed it the middle of the box so some of my fruits and vegetables were damaged. I have 2 peppers, 2 small mangoes, an orange, and some apples that aren't salvageable.”

Helpful Report

Posted 4 years ago

We care about our customers very much so your experience matters to us. We understand that you had some items damaged in transit. We're very sorry for this inconvenience and would like to work on this. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. We appreciate it.

Posted 4 years ago

“My 1st order never delivered. No response from cust serv for 3 attempts. No phone number to call. Called shipper they said to call supplier. What a joke!”

Helpful Report

Posted 4 years ago

Thank you for sharing. We want you to receive your order and were so looking forward to it. It is disappointing to us and our Customer Success team does care a lot. We would like to check into the status of this for you but will need more information to identify your account. Please contact us as soon as you can at https://www.misfitsmarket.com/contact-us. Thanks.

Posted 4 years ago

“I am NOT satisfied with this company and I haven't even received an order. They make you provide payment information and order a box before you even get to choose what's in the box. THEN, their system won't allow you to cancel the order if you don't see anything that you like. I tried to cancel my order immediately and even sent an email to customer service right away to let them know to cancel my order and I still got charged and received a shipping notification that evening! On top of that, my order is shipping to a random address that isn't mine and there is no phone number to call for help! I DO NOT recommend this company!”

Helpful Report

Posted 4 years ago

Thanks for your feedback. We do use it to improve and appreciate your time in leaving it. We looked into your concerns with our Tech team and our website will not automatically enter information into our system on your behalf. However, information such as your address can be pre-filled from your device. As this is controlled in the settings on your device we would not be able to adjust those and you would need to contact your device's manufacturer for further instruction on how to change the information it is using. When you set up an account with us we do ask for your billing and shipping information. We, however, do not charge until the day before your box is scheduled to deliver (https://www.misfitsmarket.com/faq#18). So up until your order is processed you can log into your account and make changes to your order or even skip or cancel your subscription. Unfortunately, once your order is processed it is on the way to you and can not be altered or changed. We would like to check the status of any communication with our Customer Success team regarding this concern but we will need more information to identify your account. Please contact us with the email associated with your account or an order number at https://www.misfitsmarket.com/contact-us.

Posted 4 years ago

“I tried to place my first order. It was due to be delivered 2 days ago. Then I got a message that due to weather it would be a day late. That is excusable. Goods were supposed to be delivered yesterday. Nothing. I tried tracking my order on the website. Here's what I got "No estimated delivery date." Now the goods are 3 days old and I need to grocery shop! There is no customer service number so you have to complain via website and hope someone gets back to you. TERRIBLE. I will be cancelling my subscription!”

Helpful Report

Posted 4 years ago

Thank you so much for ordering with us. Our team was looking forward to you receiving your order and we're disappointed that this delay caused by the weather affected your experience. Our third-party shipping partners work to deliver our boxes to you in a safe manner. Our Customer Success team was grateful for you contacting us so we could work with them regarding the current status. While this was happening, our Customer Success team also wanted to make sure you were taken care of with a full refund and a credit off your next order with us. We are very happy to have you in our community. Thank you for being apart of the reason why we do what we do. To contact us for any reason, please reach out to us at https://www.misfitsmarket.com/contact-us. Our Customer Success team currently does not provide phone support but can provide assistance via email anytime.

Posted 4 years ago

“Most items received were wilted or mushy. 3/4 of the items would not have been good to use on the day I received them. I didn't expect perfect but they should last longer than one day. I cancelled my subscription.”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 4 years ago

“Poor quality of produce. I have tried them several times- the last box had rotting fruit in it. No more.”

Helpful Report

Posted 4 years ago

Our team is concerned to read this. We pack all of our boxes fresh and we expect you to receive them that way. We appreciate your review so we can address and want to look into this further. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thanks.

Posted 4 years ago

“I've received 4 packages so far. My family and I love it. It's well packaged. I got everything on my order. Recommend highly.”

Misfits Market 5 star review on 15th February 2021

Helpful Report

Posted 4 years ago

Thank you so much for sharing the love with us! We're happy to be of service to you and your family.

Posted 4 years ago

“I signed up but was unable to sign into my account after creating it. After 2 weeks of back and forth with customer service and trying multiple suggestions the issue was not resolved. I was offered the opportunity to set up a new account but needed to have another email address. Overall somewhat ridiculous issue and not worth the hassle.”

Helpful Report

Posted 4 years ago

Thanks for writing your message regarding your experience. Our Customer Success team is always happy to help in the capacity they can. Our Customer Success team will also confirm that our systems are fully functional to make sure there is nothing occurring to prevent access to your account on our end. Unfortunately, we're unable to access your device to see what could be causing the loss of access to your account. Therefore, other suggestions would be made at that point. We do hope you reconsider and please remember our Customer Success team is always here to help at https://www.misfitsmarket.com/contact-us.

Posted 4 years ago

“Delivery didn't show up. No service provided here”

Helpful Report

Posted 4 years ago

Thank you so much for your review and for bringing this to our attention. We definitely want you to receive your order and we were disappointed to learn your order was marked as delivered but missing when you went to retrieve it. Our Customer Success team has received your email via our contact form (https://www.misfitsmarket.com/contact-us) and has reached out to you regarding this. Please feel free to let them know if you have any further questions by replying to their email. Thank you.

Posted 4 years ago

“I enrolled in Misfits before seeing these reviews! Honestly, I got a little nervous. BUT, I just got my delivery and it's awesome! Everything is in good shape, and I received everything ordered. I want to put it out to anyone questioning signing up: give it a try. So far so good for me (albeit one delivery) but I'm so happy to help reduce food waste and to support organic farmers. :)”

Helpful Report

Posted 4 years ago

Thank you for giving us a try and we're glad you enjoyed your order! We and the farms we work with do really appreciate your support. We're here for our customers so please let us know if you need anything at https://www.misfitsmarket.com/contact-us.

Posted 4 years ago

“I was supposed to receive my delivery every other Friday. Out of all my orders, not a single one of them arrived on Friday. All arrived on Thursday. More often than not, when I ordered additional mushrooms (beyond the regular box) at least one of the three boxes ordered was missing. When I wrote about those two issues, I was given a $27.50 credit. My next order "used" that credit and contained an additional $20.42 in produce. The only way I knew the order had been cancelled (by Misfits) was because of the refund to my bank account of $20.42. After writing to find out why my ordered was cancelled (not by me) I received two different responses; the first response indicated a weather problem (my delivery on Friday (yesterday) should have been fine since the roads had been cleared for a few days at that point and, frankly, the snow turned to rain anyway) and the second response indicated it was a "production" issue. So, which was it? And, why wasn't I notified of the cancellation before it happened? Not worth the time, money, or frustration. There are other organic options out there; Farm Box Direct comes to mind.”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 4 years ago

“I’m over the moon with this service. Fresh, organic, and at a discount, what’s not to love? And it comes directly to my door. Customer service is fantastic. No membership fees. I get the small box for myself and it is plenty for a weeks worth of meals. Plus, by shopping in this way I’m eliminating waste of good food, saving time, and keeping myself safe by staying at home? I highly recommend Misfits Market!”

Helpful Report

Posted 4 years ago

We appreciate you taking the time to provide this feedback. We also are thankful for your recommendation. Happy to have you with us!

Posted 4 years ago

“So disappointed,,,,.after seeing photos of the produce my daughter received in NY....I ordered sweet potatoes and got two tiny,tiny red potatoes Mixed lettuce ...not mixed and the roots still attached. I am not sure if I will give it another try.”

Helpful Report

Posted 4 years ago

Thanks for sharing and we don't want you to be disappointed. We want to look into your concerns as soon as possible but need the information to find your account. Please contact us at your convenience through our contact form at https://www.misfitsmarket.com/contact-us. Be sure to include the email associated with your account or an order number. Thank you.

Posted 4 years ago

“Don't waste your money!!! I ordered the $35 box and what a joke. Not much in the box (2 apples, 3 oranges, 3 tiny potatoes, etc). I chalked it up to it being my first time and was willing to give it another shot...and then the majority of the produce was bad by Monday (the box arrived Friday afternoon). I contacted customer service and cancelled the service. I learned my lesson.”

Helpful Report

Posted 4 years ago

We very passionate about the customer experience so we appreciate your review. We typically save our customers up to 40% off of their certified organic food as well as provide convenience in shipping our boxes to their door. We're sorry to lose you and would like to show you the value of our service. If you could contact us with information to help identify your account, we would be happy to look into this further. Please feel free to reach out at your convenience through our contact form at https://www.misfitsmarket.com/contact-us.

Posted 4 years ago

“My box was missing a few items, company never answered email to let me know if they would send them or refund. Poor communication. Prices are about equal to normal produce from the store. I wanted to like this company but they need to pull it together and attend to customers and give value.”

Helpful Report

Posted 4 years ago

Thank you for your review. We appreciated you reaching out to us on 1/29/21 in regards to your missing mixed carrots and kale. We were so excited to have you with us and our Customer Success team wanted to make sure your concerns were addressed. An email was sent in response to your inquiry stating you would be refunded for these items on 1/30/21 and checking your account that refund was processed on 1/31/21. You would have received an email notification of that refund as well. We consistently compare our pack lists—that is, the actual items delivered in any given Misfits box—to the same organic items offered at national grocery store chains, both discount and specialty, as well as online grocery delivery services. We have found the average savings across all types of stores to be up to 40%. We would love to have you experience this in full and we hope you will consider reaching out to us at https://www.misfitsmarket.com/contact-us in the future.

Posted 4 years ago

“It seems like they paid pennies on the dollar for food from the island of misfit produce, then charged more than you would pay for perfect produce. This a scam.”

Helpful Report

Posted 4 years ago

Your review is appreciated. We work with carefully selected, certified-organic growers and pay them a fair wage for the fruits of their labor. Our primary focus remains delivering quality food while breaking the cycle of food waste and passing savings to our customers of up to 40% off. Our Customer Success team is here to help and would be happy to answer any questions you have or address any concerns regarding an account with us. To do so we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thanks.

Posted 4 years ago

“New customer and they didn’t deliver on time, and pushed 1 day and then my order never arrived. I contacted customer service and their only method for contact is email, no phone #. Still haven’t heard from anyone. They have my money and I have no food.”

Helpful Report

Posted 4 years ago

Thank you for your review and for signing up for our service. We would be happy to look into the status of this for you but need information to find your account. Feel free to contact us with an order number or email at https://www.misfitsmarket.com/contact-us. We appreciate it.

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 29%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Misfits Market Reviews