Name: Misfits Market
Rating: 1.44

“I have multiple complaints with this service, from missing items, to damaged and spoiled food. It is interesting seeing that another person mentionde the cucumbers and peppers, as those were the crushed and moldy products I also received. I wrote them about this issue, and never got any response.Their customization option is a joke, because they require you to pick so many options from each "group" of foods offered, which forces you into choosing unwanted items. Packages have come on the wrong day 2 out of my 3 boxes I just spent about 10 minutes trying to find their cancel subscription topion on their site, and ended up having to contact support. I have a feeling it won't be canceled, and I will have to contact my credit card company, as other reviewers have stated.”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can review any communication with you. Thank you so much!

Posted 4 years ago

“Their website did not save my customization options apparently, despite sending me a confirmation email that they've received my order. So they sent (and charged me for) a box of random garbage I did not need. Then instead of offering some sort of compensation, customer support sent me a condescending email explaining how to order customizations. Definitely do not recommend.”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns regarding your experience and in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can review your communication. Thank you so much!

Posted 4 years ago

“I couldn't even get the account set up. The site rejected my zip code and then my password didn't work. I requested an email to reset my password and still have not received it. After reading some of these reviews, I guess it is a sign that I should not use this service. Now I am glad there was a problem setting it up. It is a great idea, but, it sounds like they have some issues to resolve.”

Helpful Report

Posted 4 years ago

We were very excited to have you and we're concerned you had any difficulty setting up your account. We’ve checked with our tech team and everything is fully functional on the website. Our Customer Success team was happy to look into this when contacted and provide instruction. Your zipcode must be entered for both your shipping and billing addresses to set up your account. We care greatly for our customers and want them to enjoy our service. We are always here to help and we do hope that you will reach out to us at https://www.misfitsmarket.com/contact-us if we can be of further assistance.

Posted 4 years ago

“This isn't just ugly produce, it's trash. The first box i received was ok. The second two were horrible. i could've purchase the things that were usable for less than 5 bucks. Other than that, there were two crushed cucumbers, two crushed green peppers (that were rotted inside anyway), wilted lettuce that looked like it got pulled out of trash can, and the smallest pineapple in the world (which we paid extra for. I cancelled this after this order. This company is capitalizing on people who want to contribute positively to the world by decreasing food waste and selling them trash.”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We would never send food that is not safe to consume. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 4 years ago

“I have been locked out of my account for several months. I have requested a password reset through the site and while I receive the first email saying the password reset email will arrive in 30 minutes, it never does. I have been trying to reset for months. I have since moved from my old address and boxes continue to be shipped to a place I no longer live. There is no contact number on their website. I have submitted a support request through their site but have yet to receive a response. At this point I will have to reach out to my credit card company to stop payments since it seems impossible to get in touch with the company.”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. Our Customer Success team would like to look into this as we understand you have some concerns. In order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 4 years ago

“I’ve received the smaller box (paid for larger) several times, not containing what I’d ordered. 99% of the shipments are missing items or have badly bruised or moldy fruits and vegetables. At Thanksgiving and again at New Years, I was charged and then didn’t receive a box for over a week past the estimated receive date. Customer Service has been sarcastic.”

Helpful Report

Posted 4 years ago

We certainly want to make sure your experience is enjoyable and we're sorry to read you had any concerns with your orders. After reviewing this with our Customer Success team we see where this order was not delivered due to a shipping error. Our Customer Success team was more than grateful for the opportunity to make this right with a full refund. They were also grateful to be able to address any previous concerns you brought to their attention. We are disappointed to see you felt the communication would not meet our standards and our Customer Success team is reviewing your interactions with them. We appreciate your continued support and are glad to have you with us. Thank you so much for your patience as this was addressed. If you have any questions about this, please let us know at https://www.misfitsmarket.com/contact-us.

Posted 4 years ago

“Each box I receive has moldy vegetables that are spoiled and or foaming with mold I’ve already canceled once and After being talked into given another chance, just canceled again. This is a complete disgrace and embarrassment to my family to have this type of lackluster half rotten produce sent to my door.”

Helpful Report

Posted 4 years ago

We are thankful for you giving us another try. Our boxes are packed fresh right before they leave our facility and include materials intended to help them stay fresh in transit. We expect customers to receive high-quality produce in great condition, so we apologize that this was not your experience. Our Customer Success team would like to get to the bottom of this. Please respond to the Customer Success representative that reached out to you for more information on 1/7/21 or send us a message by visiting https://www.misfitsmarket.com/contact-us. Thank you.

Posted 4 years ago

“We have been customers for almost a year now. Most of the products look similar to what you would get in the store, no obvious problems. We get the larger box for a family of three and usually gobble up all of the contents, no problem. Every time I have had a missing item or any problem whatsoever I simply snap a photo and send it to them and they are very responsive. Within a day or two they have returned my money and apologized. A missing item or two does happen fairly frequently so it’s important to check. Despite that, we are sticking with it. We are eating much healthier than ever before! Though many of these products might be available in a grocery store near me, the convenience and the price and the fun of opening the boxes makes it worth it!”

Helpful Report

Posted 4 years ago

We love to read how much fun you're having opening your boxes! We appreciate your review and we're sorry you have had any concerns. We're so thankful for your patience and understanding as our Customer Success team resolved and rest assured they have shared your feedback with the appropriate parties at that time. We could not do this without your support so thank you so much for being a valued member of our community. Please let us know if you need us at https://www.misfitsmarket.com/contact-us.

Posted 4 years ago

“We live in the far Northeast. I ordered a $35 box. Only 1 item was substituted where I got blueberries vs. blackberries. The food was really good tasting. I did need to freeze up some peppers and candy some ginger because I got so much. I was really impressed. It was timely and well packaged.”

Helpful Report

Posted 4 years ago

We're happy to impress! Thank you so much for sharing your feedback and we are always here for you at https://www.misfitsmarket.com/contact-us.

Posted 4 years ago

“I ordered my first box in early December. My account was charged, however, I never received this box. After contacting the company twice through their online form, I was finally able to get a refund. There was no customer service number or email listed on the website. I gave the company a second chance. This box was charged on time and delivered late. Most of the food was rotting or close to expiring. I was not please. I contacted customer service through their online form again. This time I did not get a response and I still have not received a response. The amount of useable food you get from the box is not worth the money you pay. In my opinion, it’s better to go straight to the grocery store. I don’t see myself using Misfits Market again.”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can review any communications with our team. Thank you so much!

Posted 4 years ago

“First two weeks great! I told all my friends. I was so excited. Then...downhill from there. Rotten fruit, missing items, no sense substitutions--I mean who substitutes garlic for apples? Crushed oat milk on the bottom of the box, which soaked all the produce and mixed with the already rotten potatoes, creating a lovely, stinky potato/oat soup. The past 3 weeks have been very upsetting. Today was absolutely ridiculous. ONLY two items I had ordered were in the box. Crazy. Very frustrating. Customer service responds quickly and have been polite--maybe they need to train the people who pack and ABUSE the produce how to pack properly, sort properly, and substitute properly. I don't mind an OCCASIONAL substitution, but it has to make sense and it can't be an entire box! I am probably unsubscribing. Not worth the stress.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to contact us. While we are glad you enjoyed your first two weeks of orders, we're disappointed to see you have had this experience. Our Customer Success team appreciated your patience while they addressed your concerns. We pack every box with materials intended to keep your produce fresh and provide protection in transit. We want you to love every order and our Customer Success team did share your experience to make sure this was investigated. Thank you so much for your continued support and we look forward to sending your next order. As always, we're here for you at https://www.misfitsmarket.com/contact-us.

Posted 4 years ago

“Everything went wrong. Delivery was late, product was disgusting and inedible. Bruised, rotten, soft - HORRIBLE! I have emailed them at customer support that I want to CANCEL at least 7x and just received notice that they've charged my account and re sending out another box that I neither chose nor authorized. On with my credit card company now to dispute the charges”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 4 years ago

“Do not subscribe. Save your money. The first 6 weeks were good. Then the weather got really hot in July and August, and most all of the shipment was way past quality. In September I suspended my membership to begin again in December, assuming the deliveries would stay cold and arrive fresh. Wrong, oh, wrong. The first box in December was mostly good except cucumbers were smashed beyond use, and the head of chicory was half spoiled. Next two boxes never arrived. When I inquired, I was told it is MY responsibility to contact Fed EX!! I am done.”

Helpful Report

Posted 4 years ago

We appreciate your orders with us and we're disappointed that you did not have the experience we would have liked. Our Customer Success team was happy to look into your concerns. In order to do so, they did ask for you to confirm your shipping address. They also provided information for the third-party shipper so you could contact them as well. After our Customer Success team communicated with the shipper, the representative you were working with did refund you in full for the missing order. We're sorry for any confusion as this was being resolved and we hope that in the future you will consider giving us another try. As always, we're here to help at https://www.misfitsmarket.com/contact-us.

Posted 4 years ago

“I got my first box last week. There was not a good selection to begin with. I was not pleased and most of it spoiled quickly. I want to discontinue my orders at this time. I will rejoin in the summer.”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 4 years ago

“They keep sending damaged produce. I love the business model and idea and would love them if they sent edible products. But 3x or more with damaged food and I keep hoping they will get better. I think it’s time to cancel. 😟”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We pack our boxes fresh the day of pick up by our third-party shipping partners. We also include materials in our boxes designed to protect and keep our boxes fresh during the journey. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 4 years ago

“The first box I ordered had ancient and moldy vegetables, I complained, and they promised to improve with a partial refund. The next box was better, but the third had moldy tomatoes, green potatoes, and other items that went straight into the compost. Today's box was the worst-blackened tomatoes, withered squash, moldy, withered zucchini, moldy spot on a yellow pepper, slimy greens. I cancelled. Much of the produce was from Mexico, and I have seldom received items that were fresh but ugly as advertised. Elderly, but not ugly.”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We pack our boxes fresh the day of pick up by our third-party shipping partners. We also include materials in our boxes designed to protect and keep our boxes fresh during the journey. We do source from outside the U.S. but a large number of our farm partners who provide us with organic produce are located here in the United States. In order to diversify the box selection, we will work with carefully selected, certified-organic growers within the Americas (and sometimes beyond) to procure items like avocados and citrus. Our primary focus remains delivering quality food while breaking the cycle of food waste. Unnecessary food waste is happening everywhere, which is why we need to go where there’s a big opportunity to help. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 4 years ago

“I keep seeing reviews from recent purchasers. I just want to say that I had ordered a box from them a year ago, and the quality has remained consistent. Mushy rotten food, warm produce, underweight, and LOADED with sprouted potatoes. The packaging itself probably made up for half the weight of the box we ordered. You will receive nothing but filler produce such as red delicious apples and potatoes. Don’t fall for their marketing! Dont be convinced by the articles! Misfit market is a scam! Nonexistent customer service, lousy produce, underweight packages. Everything about this company is a scam.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to share. We're sorry you did not enjoy your gift order when you received it a year ago. We pack every box fresh and include materials to maintain freshness in transit. The core measurements of our boxes are the number of people a box feeds per week and the value/savings you can expect compared to grocery store prices. E.g., when there are less squash and potatoes but more greens or asparagus, a box may be a little lighter in weight but will sacrifice nothing in terms of value. Our Customer Success team was thankful for the opportunity to discuss your feedback for this box and answer any questions when you reached out to us in September of 2019. We appreciate you giving us a try and we hope that you will let us know if you need further assistance or have any questions by visiting us at https://www.misfitsmarket.com/contact-us.

Posted 4 years ago

“I fully expected "ugly" produce. What I didn't expect was poor quality. I also thought i would get exactly what I ordered. Instead, I got 3 hot peppers instead of 3 seedless cucumbers (I hate hot peppers). I got one grapefruit instead of the navel oranges I ordered (my medication won't allow me to eat grapefruit). I got a mushy mango, a broken and dried out sweet green pepper, bruised apples and a beet literally the size of a soccer ball. I really wanted this company to be a great resource for me, but that won't happen. I cancelled my subscription immediately.”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. Inventory of customized items may fluctuate for a variety of reasons. I.e., we may decide not to ship an item because it doesn’t meet our high-quality standards. When this happens, we'll try to substitute it. Unfortunately, we’re unable to accommodate allergy or medical restrictions at this time. But there are certain things we’re working on to help on this front in the future. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 4 years ago

“I signed up for Misfits Market before the pandemic, and they used to be pretty good. They've taken advantage of the current situation to expand their business when they clearly weren't prepared. Since March of this year, the boxes have been terrible. The packaging is insufficient so everything gets smashed. Produce routinely arrives bruised and moldy. The kicker, I have a kitchen scale so I started weighing the produce. Their Madness box, which is supposed to be a minimum of 18 lbs routinely weighs only 14-17 lbs. I wouldn't pay for food I'm not getting at a grocery store I don't know why they expect I'm willing to do it with them. Overall, a good idea poorly executed by a company that became corrupt pretty quickly.”

Helpful Report

Posted 4 years ago

Thank you for signing up with us. We're were very excited to have you join our community and appreciate you sharing your feedback. During the demand created by the pandemic, we wanted to make sure that we could not only serve our existing customers but also responsibly take on new customers in a way that would be fair to both. With this in mind, we implemented holds on new orders and made sure to set expectations around what to expect with communication on our website, in emails, and on our blog. We truly appreciate your patience with us during that time as we all adjusted to the new normal. The core measurements of our boxes are the number of people a box feeds per week and the value/savings you can expect compared to grocery store prices. E.g., when there are less squash and potatoes but more greens or asparagus, a box may be a little lighter in weight but will sacrifice nothing in terms of value. Our Customer Success team is always here for you and has been grateful for the opportunity to address any questions/concerns you have had. Your experience is very important and we expect you to receive high-quality products from us. Therefore, please let us know if we can be of further assistance anytime at https://www.misfitsmarket.com/contact-us. Your continued support means so much to us and we look forward to you receiving your next box.

Posted 4 years ago

“Terrible service, they don't hesitate to charge in time but their delivery are often late and with incorrect items in the box , including add on items that I paid extra. Their customer service answer is full of excuses of this poorly handled online store. Tried 3 times and they never got it right. Don't subscribe doesn't worth it!”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can review your communication. Thank you so much!

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 29%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Misfits Market Reviews