Missfiga Reviews

Name: Missfiga
Rating: 2.44

2.4 Rating 234 Reviews

36 %

of reviewers recommend Missfiga

Company Reviews

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Metrics

2.4

Based on 234 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week

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Barbara Mitchell

Grace

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Honestly don’t bother ordering from this company as they send out wrong items, take such a long time to get a refund and never respond to messages.”

Helpful Report

Posted 1 year ago

“Orders 4 dresses the beginning of May. When package arrived it contained just two dresses the same dress in different sizes. The delivery/invoice showed the other two dresses were refunded. I sent one dress back and so expected a refund of £87 countless emails and Facebook messages and keep being asked same questions and still no refund. They refuse to give a telephone number also AVOID!!!!”

Helpful Report

Posted 1 year ago

“Returned my items nearly a month ago and they still haven’t processed my refund. They have stopped replying to emails. Don’t use!”

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Posted 1 year ago

“Took 2 months of hounding them before they refunded me for an item I returned, avoid at all costs!!”

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Posted 1 year ago

“Have not refunded me for the dress I sent back. THIS IS THEFT”

Helpful Report

Posted 1 year ago

“AVOID AT ALL COSTS!!!! you will not get a refund! Paid for returns tracked postage was sent signed for and still no refund been waiting since February. How this company is still able to trade is beyond me!!!! STILL NO REFUND”

Helpful Report

Posted 1 year ago

“Avoid at all costs. Terrible customer service. Returned item, paid the postage, provided them with proof of postage. They say that they have sent a refund, and it could take a while, but it just never comes. Scam artists!”

Helpful Report

Posted 1 year ago

“I returned some items since December 2021 and now it's already May, I am still waiting for a refund of £100+. Tried emailing them and messaging them via the FB chat which they will reply eventually to say the refund has been processed and can take up to ten working days. I have done this a lot of times and have been responded by Rebecca, Lidia, Noreen, Wendy, Julie all saying the same thing that the refund has been processed and will take up to ten days for it to reach my account which it never does!! Avoid this company at all cost as you won't get your money back!!!”

Helpful Report

Posted 1 year ago

“Received the wrong item in March which was promptly returned requesting a full refund. 2 months later and still no refund. Repeated requests from Missfiga for the same information when I’ve emailed them - order number/ tracking number/ replace item etc - all questions have been answered promptly. I would just like my money back. Simple. Would not recommend this company due to very poor communication and customer service.”

Helpful Report

Posted 1 year ago

“The one star is for the jumpsuit I kept, looked amazing on but didn't wash well. I sent ordered that and a dress for Christmas, returned the dress and I'm still waiting for my refund after sending numerous emails!”

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Posted 1 year ago

“Been waiting over a month for a reply from Kirsty in customer service team !!!!!!”

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Posted 1 year ago

“If i could put no stars I would. I placed my orders on the 3rd March and sent the items back after I received them due to them not fitting me and I’m still waiting for a refund for two orders I made with them. They sent me an email saying I would get a refund and it would take up to 10 days for me to get it but I’m still waiting and whenever I email they they ask for my order numbers and then never reply again!!! They are shocking!!!!”

Helpful Report

Posted 1 year ago

“If I could give this company zero stars I would !!!!!! Still not had my refund after 5 weeks message them and get the same response they want your tracking details then what you have sent back then you don’t hear anything. Amazing how they don’t have a phone line either. Honestly don’t buy from this company they owe me £70 absolutely disgusting !”

Helpful Report

Posted 2 years ago

“AVOID, AVOID, AVOID! THIS COMPANY IS A BUNCH OF LYING CROOKS Ordered three dresses (at a cost of over £70), however only two were sent. I emailed them in great detail (as no customer services telephone number) to advise of missing item, however took nearly a week to respond. When "Michelle" replied it was as if as though she hadn't read my email as she was asking what dress was missing! Three weeks later I'm still waiting for a response to my second email (which I have resent 4 times). I have contacted them via Facebook and Twitter but my requests for them to get in contact have been ignored. Utter joke of a company. I will never buy from this shoddy company again. Will be reporting company to Trading Standards”

Helpful Report

Posted 2 years ago

“You will never get money back via refund. Avoid avoid avoid. Complete scammers. Also dress quantity is horrendous.”

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Posted 2 years ago

“They have had my return since 1st April and still haven’t refunded me. They have asked me for tracking information which I sent them and then when I’ve chased for my refund the only response is to ask the exact same question again. I will be reporting them to PayPal. Avoid this company!!”

Helpful Report

Posted 2 years ago

“My items were returned and signed for by Missfiga on 18th March. Have sent around 10 emails and still no refund. They keep asking for order number and what items were returned. I have already sent this and photos. I would never order from them again. They are a disgrace to the consumer.”

Helpful Report

Posted 2 years ago

“I will never order from this company again. I'm still waiting for a refund since January. I've sent proof or return etc twice and they email back saying my return has been processed. The same standard message that everyone else has posted on here. Avoid this company totally. They should be closed down..”

Helpful Report

Posted 2 years ago

“Do not use this company! Returned items weeks ago and still waiting on my refund.”

Helpful Report

Posted 2 years ago

“Disgusting company, lied saying they hadn’t received my parcel with over £120 worth of goods, when I proved that they had they said they would send my refund within 5-10 working days, 2 weeks have passed and still no refund and they are blanking my emails! I sent the items back in February disgusting company! Just ripping people off!”

Helpful Report

Posted 2 years ago

Missfiga is rated 2.4 based on 234 reviews