MissPap Reviews

1.4 Rating 145 Reviews
8 %
of reviewers recommend MissPap
1.4
Based on 145 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 47%
Accurate And Undamaged Orders
Greater than 84%
Customer Service
Communication Channels
Email, Live Chat
Queries Resolved In
Over A Week
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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MissPap 2 star review on 10th January 2023
Katie
MissPap 1 star review on 24th August 2022
Anonymous
MissPap 1 star review on 24th August 2022
Anonymous
MissPap 1 star review on 24th August 2022
Anonymous
MissPap 1 star review on 12th March 2022
Anonymous
MissPap 1 star review on 12th March 2022
Anonymous
MissPap 1 star review on 29th October 2021
Anonymous
7
Anonymous
Anonymous  // 01/01/2019
Probably will never order from them again. Shambles the whole thing
Helpful Report
Posted 4 years ago
Never received my item, never got my money back not been told where its gone just nothing
Helpful Report
Posted 4 years ago
Never received my item and no one knows where it is either no refund no answers nothing
Helpful Report
Posted 4 years ago
Bad experience is an understatement - it has been horrendous, absolutely shocking customer service..no updates..no compensation nothing just a lot of spiel saying the same thing over but NOT resolving the situation. How this is still a company I don't know. Feel like they are scammers if I am honest the way I have been treated. I ordered an item 10th Oct, got an email saying had been dispatched and could track via Hermes which I did - then 14th Oct it stated there has been a delay with my parcel and they would have it on the move within the next 24hrs. It is now the 6th Nov and still no parcel, the tracker hasn't ever updated and they haven't even had the decency to contact me to update me on what is happening. I have had to continuously chase them. The first email I got back stated - 'I am so sorry you haven't received your order sweet, I know how it feels waiting on your goodies for them not to arrive when expected. I have emailed Hermes for an update. As soon as they get back to us we will be in touch.' THEY NEVER got back in touch... and it is all well and good calling me sweet and they know how it feels but then a month later STILL have not done anything about it. When that first email came in... the way it was worded alarm bells. So I chased again and got this response, 'I'm sorry to hear that your parcel hasn't arrived. In these cases, when an order is late and the tracking doesn't update for a number of days, we do ask that you allow 11 days from the guaranteed delivery date of your order (18th Oct) for your parcel to be delivered to you. This time allows any issues with the courier or their tracking to update offer further insight into the whereabouts of your parcel' I was never informed this, my tracker said it would be on the move in 24 hrs NOT give it 11 days..absolute joke. That was 22nd Oct and since then...nothing - they haven't even bothered to update me. I have never know anything like this in my life it is shocking. So I have now had to chase AGAIN for the 3rd/4th I have lost count which time this is, it is ridiculous. I really am now not sure if this is even a legitimate company and if it is then may I suggest you do some customer service training...because the way you treat customers at the moment is disgusting.
Helpful Report
Posted 4 years ago
What is your student offer by the way? you get on Unidays and you put exactly the same offer that there is already on the website .. offer that it is not specially for student, but for everybody. so again, what is your student discount? shame!
Helpful Report
Posted 4 years ago
If there were 0 stars, that’s what i would be giving! Absolutely shocking customer service, do not reply to emails when you want to return something. Still no refund i have already returned my clothes back to them three months ago now, but nothing. Emailed on numerous occasions regarding the refund, all they kept asking was for my order number and i was told it would be looked into. After that there was no reply at all. Never will i be ordering anything from the website again.
Helpful Report
Posted 4 years ago
Still not had refund (today 21/9). Recorded delivery sent 27/8 and signed by them 28/8. Absolute joke don't reply to emails had to make a claim through PayPal. Miss pap have no sence of urgency. Give timescales and never meet them. Will never purchase anything through them again. Changing company hands or not, no excuse for a refund nearly taking a month. Lies after lies
Helpful Report
Posted 4 years ago
Still not had refund (today 21/9). Recorded delivery sent 27/8 and signed by them 28/8. Absolute joke don't reply to emails had to make a claim through PayPal. Miss pap have no sence of urgency. Give timescales and never meet them. Will never purchase anything through them again. Changing company hands or not, no excuse for a refund nearly taking a month. Lies after lies
Helpful Report
Posted 4 years ago
The customer service is awful! Had an item missing from my order and emailed them again and again. They ignored me for three months and then sent an email back to say that the time period for a claim had passed. This was because they ignored multiple attempts at contact. Will never order again!
Helpful Report
Posted 4 years ago
Avoid purchasing from this company because if you do need to return items its a very long time to wait until you receive payment back. I returned a dress on the 3rd September and we are now on the 18th September, 15 days down the line, and still no money has been received. I have emailed customer service several times and again today, lets see when i get the money back. There are similar website that can be used for similar items and refund are received without any delays............i.e Boohoo ....and you also need to pay to return all items......
Helpful Report
Posted 4 years ago
I made my order on the 7th August, they received my returns on the 15th of August yet we are now the 5th of September and I still haven’t received my refund! I have emailed at least 5 times and the past 3 times I have been ignored!! I have ordered from misspap in the past and have had issues most times. Not refunding when you have sent a confirmation email to say you received the items is completely unacceptable! There isn’t even a place I can make a complaint it all just goes to the same team dealing with orders so I will leave this review wherever you can see it till my issue is resolved!
Helpful Report
Posted 4 years ago
Worst online shop ever! Paid for next day delivery and it’s been almost a week and haven’t received it yet! Poor customer service Spend your money elsewhere !
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Posted 4 years ago
I WANT MY REFUND! It's been over 4 month scammers! Thousands of people leaving reviews saying the same thing
Helpful Report
Posted 5 years ago
Please , please do not order from this company! Miss pap is a scam . You will never get a refund and get the same generic message when you email them either on insta , fbook and email!!
Helpful Report
Posted 5 years ago
They are criminals do not order off this company!!! I am still waiting for me refund from over a month now with numerous emails with different excuses. MissPap you are a joke. I will be reporting you to trading standards!!!!!!
Helpful Report
Posted 5 years ago
Wow I am in the same boat as everyone else. Sent my item back 8th Feb. Still waiting for a refund. I contacted them by Instagram and they kept saying they were sorting it or that they had refunded the money which they hadn’t. Then they wouldn’t reply. Now they have blocked me on Instagram. I have sent so many emails and no reply. Absolutely disgusting company
Helpful Report
Posted 5 years ago
If there was an option for 0 stars that's how I would rate them. Been waiting since 4th Jan for refund after being told numerous times that it has been done. Have now left in the hands of credit card company and Citizens Advice who have referred it to Trading Standards. I would advise others to do the same.
Helpful Report
Posted 5 years ago
I still haven’t received a refund and it’s been 2 months!! Told me I’ll get it in 21 days and still nothing. Even paid for postage to go back only to not get a refund. Luckily paid by Paypal so will have to open a case and dispute it. MissPap need to be sued.
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Posted 5 years ago
Crooks! They don't give you your refund back.
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Posted 5 years ago
Worst experience with any company ever. Ordered a jumper and a jacket, the jumper looked nothing like the one on the picture and the quality was awful very thin and picture faded. Sent both my items back 6th feb and have still not received my refund after about 5/6 emails to which they keep promising me it will be in my account within 3 days!!! Biggest joke ever
Helpful Report
Posted 5 years ago
MissPap is rated 1.4 based on 145 reviews