MissPap Reviews

1.4 Rating 145 Reviews
8 %
of reviewers recommend MissPap
1.4
Based on 145 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 47%
Accurate And Undamaged Orders
Greater than 84%
Customer Service
Communication Channels
Email, Live Chat
Queries Resolved In
Over A Week
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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MissPap 2 star review on 10th January 2023
Katie
MissPap 1 star review on 24th August 2022
Anonymous
MissPap 1 star review on 24th August 2022
Anonymous
MissPap 1 star review on 24th August 2022
Anonymous
MissPap 1 star review on 12th March 2022
Anonymous
MissPap 1 star review on 12th March 2022
Anonymous
MissPap 1 star review on 29th October 2021
Anonymous
7
Anonymous
Anonymous  // 01/01/2019
Do not shop here!!!!!! Zero stars if possible. Been waiting for a refund since December, no emails back no customer service that you can talk to . I contacted pay pal and they are dealing with this now, to get my refund. Please report this company too!!!!
Helpful Report
Posted 5 years ago
This company is not worth 1 star.... I have been waiting since Christmas for my refund to go back into my account! They have said it will take 2-5 working days and it’s been way over that and they are not replying to me! I suggest they need to get there act together and decide to give my money back otherwise I will be taking legal action and I’m sure there are other people in the same boat as me!!! Miss pap you are theives!!!!
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Posted 5 years ago
Ordered a coat for daughter amazing it came next day, but the quality was rubbish and the first. Was bad. I sent this back and I have been waiting now over 30 days for my refund. When I question it they are sorry they are processing it today, it could take up to 5 working days to clear into bank!!! 7 days later still not cleared. Very quick to take your money not very good at giving it back!!!!
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Posted 5 years ago
DO NOT SHOP HERE!!! IV BEEN WAITING SINCE NOVEMBER 2018 FOR A REFUND AND STILL NOT RECIEVED IT. IV EMAILED AND EMAILED TO BE COMPLETELY IGNORED. CANT FIND A CONTACT NUMBER EITHER. SHOCKING COMPANY DISGUSTING WAY TO RUN BUSINESS
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Posted 5 years ago
Returned an item almost two months ago and still waiting on my refund, all of my emails ignored aswel. Absolute JOKE of a company! Wilk never order from here again.
Helpful Report
Posted 5 years ago
Refund money held - DO NOT SHOP WITH MISSPAP.CO.UK (and they have now blocked me on social media haha) Anyone having issues should call Citizens Advice Consumer Helpline and report them to Trading Standards ASAP and they'll help if you need any further advice or help Citizens Advice Consumer Helpline TEL: 03454 040506 Report MISS PAP's Registered Company name: HOUSE OF MP LTD Company Reg Num: 09645775 Registered Address: Crown House, Plantation Road, Burscough, Lancashire, L40 8JT DO NOT SHOP HERE. I got an acknowledgment email of my returned items Nov 24th. 21 working days passed so I emailed to ask where my refunded money was? I got fobbed off by "Lucy" apologising, saying it had now been processed and it would be back in my account in 2-5 working days. It obviously was not. I emailed again. And again. And again. No reply. I received my refund only yesterday (14th Jan), and that was only after completely spamming MissPap's instagram and twitter posts with links to this page (that's genuinely what it took). They have obviously deleted all my comments and anyone else's comment who asks where their money is. Read actual REAL people's reviews or search all the hundreds of girls tweeting them wanting to know why their money hasn't been refunded for a real representation of this awful company. They're absolute cowboys (and very lucky they refunded me when they did before my legal team sent a letter). I am in my 30s with experience of dealing with these types of companies but I feel so sorry for all the younger girls who are clearly being completely ripped off and are still waiting for their money to be refunded (even longer than I have been). AVOID AVOID AVOID and call the number above if you need help.
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Posted 5 years ago
Given miss pap 1 star as it was the lowest I could give. I am outraged at the fact that they think it is ok to keep my refund money even though they have recieved their tachy items back in the stated time frame. They are a set of theives not only from my experience but this is evident from reading other reviews. I have had to contact my credit card company and will contact trading standards. Please I urge others do the same if they have had similar experiences.
Helpful Report
Posted 5 years ago
Placed an order charged £4.99 for next day delivery to store. Left it extra day as busy time of year. Matalan had not received order. The dpd delivery link stated it was returned from its depot without ever having been sent or delivered??????? MISSPAP contact page response was MY RETURN(that I never received) is on its way back and it takes up to 21 days for a refund. Shocking company and service. Added to which a robot or moron response system that misses the point of complaint. NEVER AGAIN
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Posted 5 years ago
Never got my refund. They got their items back but haven't given me my money back
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Posted 5 years ago
I ordered a badly made coat in October, returned it and still awaiting a refund after numerous emails to the rotten company. I was told a refund had been made, which has not and they are not responding to my emails. I have opened a case through PayPal and if all else fails I think this company ought to be reported to Trading Standards. Absolutely dreadful I would rate it -0 star.
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Posted 5 years ago
Would never ever ever use this website the incompetence of the company not responding to emails is really appalling. My daughter returned a coat on the 9th October and still awaiting a refund absolutely disgusting. DO NOT ORDER FROM THIS WEBSITE, quick enough to take your money not quick enough to refund would even give it a one star.
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Posted 5 years ago
Paid for next day delievery and still no sign days later really dont want to have to rate low but I am really disappointed order is over £100 😢
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Posted 5 years ago
Disgusting company. Horrible service and a horrible owner who treats staff like dirt on his shoe. Disgraceful all round.
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Posted 5 years ago
Not even worth the 1 star Been waiting for a refund from misspap since the 7th of October 18 , after receiving an email on the 17th of October notifying me that they have received the return and will take up to 21 days for refund to go through to bank, so I waited just over 21 days and I sent an email to ask when this was going though, they replied quick with a message to say that my refund has been put forward and will be in my bank in 2-5 days.. so I wait for the 5 days and still nothing, I have written two emails since then asking what the problem is and they have replied (again very quick) “we have experienced a slight delay with our accounts department regarding refunds...this has now been resolved and your funds have been processed back to your account.” I still have received no refund and this has been over a week since the last message sent, (currently15th nov) I wouldn’t bother buying from misspap unless you 100% want the item so don’t buy multiple outfits to try on like i did! never going to shop here again as it’s not worth the time and hassle just to get your well earned money back, incredibly angry at this company.
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Posted 5 years ago
Clothing is of awful quality, sizes are terrible. 40 pound wasted and after reading the reviews I see no point in trying to return.
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Posted 5 years ago
Iv made a order a month ago and I’m yet to receive my orders this is ridiculous emails just being sent back and forth and nothing is happening.
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Posted 5 years ago
Absolutely appalling customer service. They received my returns 31.8 and no refund a month later. Chase me by email, actually got a reply promising to refund that day but may take 5 working days to come through. Guess what? A week later nothing. No replies to further emails. Rang the customer service number at 7p per minute with no answer after 20 mins. I would NEVER NEVER use this company again. Appalling service.
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Posted 5 years ago
Literally the worst service for refunds , if you are contacting them regarding a purchase they are happy to help. Refunds however ... wow it’s been 8 weeks and still nothing .. they ignore all me emails and PayPal requests . It’s a shame really the company could have been something . They can’t compete with boohoo PLT etc .. I will NEVER shop here again
Helpful Report
Posted 5 years ago
Order an item before August Bank Holiday returned as soon as received as the item was too big. Had confirmation my item had been received by misspap and that I would be refunded in up to 21 days. Nearly 4 weeks later still no funds in my account. Number just rings out. How do i get my funds back. What a poor service wouldn't recommend to anyone. Each time a log in on the service desk no body reply's. Do I contact my credit card to retrieve my funds.
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Posted 5 years ago
Appaling customer service! No telephone number yo call. Only refunded half of the order. Now had to contact my bank for a refund through my credit card company.
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Posted 5 years ago
MissPap is rated 1.4 based on 145 reviews