“purchased items over a month ago from MissPap. They do not respond to emails. It was only after involving PayPal did I receive a refund. Do not recommend”
“I purchased some items from Misspap one month ago and sent them back and still have not recieved my refund! They promised my money back into my account the day I emailed them. They are an absolute joke and highly recommend that you don’t shop with them!”
“They received my return back on 7-th of February and I’m still waiting for my refund. Received an email from customer services saying that they transferred my money back but obviously they didn’t! Bunch of liars and thieves! Don’t even wanna mention how poor was quality of clothes. Avoid buying from this website if you don’t want to waist your money!!!”
“Absolutley disguted! Sent me a jumper with a massive whole in it so i returned it and been waiting months for my refund! I have emailed them about 6 times still no reply and still no refund! Needs to fix up on there customer service skills or get shut down horrid company and worst experience i have ever had would not reccommend buying from! Cheap clothes and seriously bad customer service may aswell talk to a wall”
“Shocking company, avoid at all costs. Sent items back in December as bought as a present and still awaiting the refund and have had no response from them, basically theft.”
“Still waiting for refund after 2 months, emails being ignored... same as the hundreds of other people on trustpilot. Please avoid this company....hundreds of people can't be wrong!”
“Awful. Not only were the quality of the clothes I ordered extremely poor, but it also took over a month for me to receive a refund after Continously emailing them. Would not recommend.”
“I have contacted you for a refund it’s been nearly 3 months now and all I get is an automatede mail message. From you every time and no success no refund no money you just Chatley ignored me I work for a national newspaper you’ve had your chances now I will be reporting you to the and if they will put an article in every newspaper regarding this issue you’ve done it to other people there is reviews on here stating that you are conning people out of money you are quick enough to take money off people but when it comes to refund you are holding onto their money plus interest if you want to talk to me about this ring me on (07971) 470934”
“Definitely something wrong here. Waiting weeks and weeks for a refund although they confirm receipt of parcel. Do they have money difficulties? I wont be ordering again that's for sure. You can get the same 'cheapo-wear-once outfits' from any number of their competitors but receive a better service. Shame on any celebs that endorse this nonsense company.”
“From reading the reviews it would appear that MissPap are absolutely criminal in how they deal with their refunds!
Having received my return on 27th Dec 2018 I am STILL awaiting a refund despite numerous emails back and forth and being told a dozen times that the refund has been processed!! I have reported to trading standards and citizens advice. Will NEVER EVER purchase from this company again and would advise others not to.”
“No problems taking my money but trying to get a refund out of them is absolutely shocking!! I have had to chase it 3 times and I get exactly the same replies ‘I can only apologise for the delay with your refund, we are currently experiencing a slight delay with this but can confirm your refund has been processed back to your bank account.
We understand that this delay is frustrating, and this is not something we expect for our amazing customers to experience when shopping with us. Please know that we are working around the clock to ensure all returns and refunds are processed as quickly as possible.
Kind Regards,
Sabine
Customer Care’
From what I’ve seen on the other reviews this seems their standardised answer!! A month After my parcel being returned I am still non the wiser as to when they will refund me and still charge me for returning the goods they can’t be bothered to refund!! Their usual 5 working days is way over due 😡
Safe to say I won’t be using them again!! Steer clear!!”
“Everything. Received a faulty item. Ordered another one, also fault. Returned both. Accepted refund on 12th of December now 56 days on I still do not have the money”
“Will never order from here again. I’ve had not so great experiences from them before dating back to the start of 2017 such as, not receiving my order for weeks despite next day delivery etc and the customer care team ignoring emails and making excuses but having recently been waiting for a refund on a returned item (first time returning something to them) I’ve waited almost 2 months. They claim they aim to pay you back within 21 days of receiving the returned item. Since this bad experience I have looked at their other reviews and everyone has had a similar experience. so if you’re thinking of shopping here id avoid! I will not be a returning customer.”
“I ordered a size 10 in a jacket. They sent me out a Medium. The jacket was obviously too big because a medium is a size 12. I emailed them 3 times before they responded. In my email I informed them they had sent out the wrong size and they replied claiming that a Medium is a size 10. No it is not! This is basic knowledge in the retail industry. If I were to return this jacket I would be responsible for paying postal charges which would mean I would be out of pocket for their mistake.”
“Shoes are terrible quality and TINY. Got 6 pairs of sneakers and they were WAY too small and super cheap-looking. Overpriced, even if they give you 50% off. One pair had been worn and was dirty. If you, like me, shop from Sweden making a return is HELLA EXPENSIVE (93 pounds!) so now I'm stuck with shoes I can't wear. Their customer service is really nonchalant and not that helpful. Do NOT recommend.”
“If only there was an option for 0 stars. They received my returned parcel on 3rd December 2018, I was told I would be refunded within 21 working days. 2 months later and still nothing, I have non-stop emailed customer services and all I get back from them is a load of lies.
Have now resulted in tweeting Miss Pap and emailing the CEO for some answers (although this probs wont do anything as it seems as though he is a shocking CEO according to what I have read)
Don't bother shopping here absolutely shocking, would much rather give my money to PLT or misguided etc”
“Returned an item before Christmas. Got an email acknowledging they received the item and would refund me. Got an email from Lucy to say this would be processed. Waited 28 days nothing - now all my emails are being ignored. This is disgraceful. Who do I report then to? Avoid this company at all costs”
