Missy Empire Reviews

1.4 Rating 86 Reviews
8 %
of reviewers recommend Missy Empire
1.4
Based on 86 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 53%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Email

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Missy Empire 1 star review on 2nd June 2022
Anonymous
Missy Empire 1 star review on 2nd June 2022
Anonymous
Missy Empire 1 star review on 2nd June 2022
Anonymous
Missy Empire 1 star review on 2nd June 2022
Anonymous
Missy Empire 1 star review on 2nd June 2022
Anonymous
Missy Empire 1 star review on 2nd June 2022
Anonymous
Missy Empire 1 star review on 11th March 2022
Shannon
3
Anonymous
Anonymous  // 01/01/2019
Great brand, great product! Ordered for bank holiday and it arrived on time.
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Posted 4 years ago
Fricking amazing. I can't speak for all these bad reviews... but my order was perfectly well handled and great quality clothing. Oversized really does mean oversized though so watch out. But yes amazing.
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Posted 4 years ago
Suprised by how quick my order was delivered. Slightly overpriced for the quality but overall happy with my items and the service I received.
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Posted 5 years ago
Delivered on time with no problems, had one query and missy empire got back to me the next day with all the info needed which was great and the product fits perfectly and has good quality :)
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Posted 5 years ago
Really good quality size is true to what it is very happy thank you so much will definitely order from here again
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Posted 6 years ago
Good product really fashionable and great price
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Posted 6 years ago
Easy to use website, good discount, good updates from order!
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Posted 6 years ago
i ordered a few sweat pants and the tracking says that they have my order but it’s been three weeks and still says i can’t track it
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Posted 3 years ago
Sadly this company, just like Pretty Little Thing, is another tragic case of "cute clothes masking atrocious business practices". Don't waste your time or money.
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Posted 4 years ago
Currently an ongoing situation but reviewing purely for the inconvenience and clearly disordered operating system used by Missy Empire. Can't fault the online shopping process or checking out process, I also received an order confirmation within 10 minutes as well as tracking information for the next day delivery I paid for, the item also arrived on time. Unfortunately the quality of the items was not what I expected nor do they bother to private label and if you were to google the name of the companies on the tags you yourself could order the items directly from the wholesalers. I printed the Royal Mail return label (they do not include these in the package) and sent them back (for which they will charge you if making returns) and received an email 6 business days afterwards stating they had received my item and a refund could take up to 14 working days to be processed. I finally received an email to inform me my refund had been processed last night however this is not the case as up to now funds have not been deposited back into my account,they have however reprocessed my order as I received an email from Yodel this morning saying that my order was out for delivery and it arrived earlier today. Having now read a few reviews about their customer service and refund process, it's looking like this will be a long winded process..
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Posted 5 years ago
Missing item in the parcel which has been paid for. Customer services absolutely awful and not empathetic at all. Keep sending the same responses with no resolution. Do NOT use this company as they are scammers.
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Posted 9 hours ago
DO NOT BUY FROM HERE!! First class delivery means you will receive it 2 days late! No delivery refund!
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Posted 2 months ago
Never received a dress & then refused to refund me or send me out a replacement. Was a loyal customer but won’t be getting my custom again. Absolute disgrace Apparently they checked the CCTV footage to check it had been packaged up, which is a load of tripe. Then refused to send me the evidence due to “data protection”. Jo from “customer service” can suck a big fat donkey dick as he’s as much use as an ashtray on a motorbike. Stick your £24 dress up your A*se
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Posted 4 months ago
Very bad quality clothing , didn’t get a full refund . AVOiD THIS COMPANY ! I’m sure it’s only a matter of time until it won’t exist , no one succeeds running a shoddy business robbing their clients .
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Posted 1 year ago
Paid for next day still waiting to receive my items ! Got in touch with Joseph who told me they items hadn't even left there warehouse , then a few minutes later he says he checked again and has a tracking number 🙄, tried to check with evri and it says sender still has the parcel and they are awaiting it . Offered £1 refund for next day delivery laughable really , only sorry I didn't read reviews these are money grabbing, greedy good for nothings and will NEVER USE AGAIN and will tell others the same
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Posted 1 year ago
Still awaiting refund 2 months later. Agents reply a week later and tell me it has been processed but nothing in my bank. Also they have told me I'll receive a partial refund, they've taken delivery cost plus an extra £4.70 despite the clothes being unworn and in original packaging. Will never use this company again.
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Posted 1 year ago
Awful business DO NOT USE!!!! I placed an order with them and they didnt provide the courier with the correct address. After 3 weeks of emailing them they have still not provided me with a refund and would also seem they have blocked me as my emails are now bouncing back. They have essentially now stolen my money. Again DO NOT USE !!!!!
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Posted 1 year ago
Never received my order. Or got a reply about why I never received it. Would never order from this company again.
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Posted 1 year ago
I am so disappointed in the items I received. The sizing on every item was completely off…I ordered a US size 10 in everything and every item was either too big or too small. Like how does that happen? I ordered 12 items and I am disappointed in all 12. 3 bodysuits: all are too small and 2 came with holes in them. The crotch area on the vegan leather leggings are atrocious, they are so baggy in the crotch area. The green knitted leggings are ridiculously too big, I should have ordered 2 sizes down, they are high waisted but they come up to my breast, that’s too high waisted. The black denim jeans fit nice around my waist, length was great but the crotch area is again ridiculously baggy. Why? The knitted jumpsuits are cute and great thick material but the top keeps falling down. I was so excited for these items but all turned out to be a big disappointment. Is it even worth the time and money to send them back and hope and wait for a refund or should I just tailor the items myself? Very disappointing, I will never order from this company again.
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Posted 1 year ago
I don't normally do this, and I consider myself to be understanding, but these people lack common sense and compassion for their customers. These are basic characteristics required of someone who runs a business. People are correct when they say that these big brands look good when they are promoted solely by influencers. I'm not an influencer, but do you know how many people I've introduced to you? A large group of college students, my coworkers, generally, most people around me. I bought a couple of items four weeks ago that were supposed to be for a special occasion. MY PACKAGE WAS NEVER DELIVERED. I waited a little longer, but I couldn't because I was an out-of-state student, and worse, I was graduating and leaving in 5 days and hadn't heard anything about my package being delivered. As a result, I contact customer service. They apologized and said they had no way of getting the package to me in time before I left and that the only thing they could do was try to intercept the package. My plan was to have someone on campus ship it to me when it arrived, which would require me to pay extra money for delivery. Keep in mind that if those items did not fit me, I would lose my money as well as all of the trouble I went through to get them to me. This is especially true given Missy Empire's horrible return. I would pay the same amount, or something close to it, to do a return. Anyway, I checked my order status and saw right away that the package had been intercepted. I sent them a message instantly, and they tried to tell me that there was a problem with the tracking number, blah blah blah. They finally confirmed that they intercepted the order. Cool. What happened to my refund? They stated that the package had to be delivered to them first. Which I assume will take another 30 days even though they said “14”, as I don't trust them at this point. I wasn't the one who intercepted the package; you did, and as a result, I never received it. In fact, you confirmed that the package is in the hands of the delivery driver. You literally intercepted the package. Someone then told me that they couldn't refund my money right away and that I'd have to wait because they'd had customers steal packages and lie about them not being delivered. I'm astounded at how much common sense must've been missing here. Are you sure you understand what's going on? You are not comparing this case to a customer lying. Make the logic add up. Please refund my hard-earned money if I never received the package and it is on its way back to you. Why should I have to wait two months for a mistake made by you? Please refund my money!!!!!
Missy Empire 1 star review on 2nd June 2022 Missy Empire 1 star review on 2nd June 2022 Missy Empire 1 star review on 2nd June 2022 Missy Empire 1 star review on 2nd June 2022 Missy Empire 1 star review on 2nd June 2022 Missy Empire 1 star review on 2nd June 2022
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Posted 1 year ago
Missy Empire is rated 1.4 based on 86 reviews