Shabby. Reviews

Name: Shabby.
Address: Unit 7, Trafford Moss Road, Manchester, Unit 7, Trafford Moss Road, Manchester, Stretford
Rating: 3.88

3.9 Rating 1,164 Reviews

72 %

of reviewers recommend Shabby.

Company Reviews

Questions

Metrics

3.9

Based on 1,164 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

Contact@Shabby.co.uk

Location:

Unit 7, Trafford Moss Road, Manchester,
Unit 7, Trafford Moss Road, Manchester
Stretford
M17 1SQ

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Shabby. 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This arrived and was thrilled, it is very pretty and sparkly. Wish there was more items That would match it”

Helpful Report

Posted 4 years ago

Thanks for the review Mandy x

Posted 4 years ago

“I ordered a couple of items for Shabby Store and was told it woild be roughly 10 days before they were shipped. After this time I had not heard anything so chased up via email. I had a quick response the next day to advise it was with DPD and I would receive a text within 48 hours to confirm the delivery date. I still did not hear so I emailed to chase again (by this point I was starting to feel quite annoyed and disappointed). Again, I had a quick response to apologise they had been lost in transit and offered me a replacement however the item was not due in until the end of September or I could exchange for a similar item that was in stock. As the things I ordered were in the sale I explained I would be happy to wait for those or, if I was able to swap to the items in stock, was there anything they could do on the price. Almost immediately I received an email order confirmation of my two replacement items followed my an email to confirm they had swapped my order for the in stock items and honoured my original sale price (saving me over half price!). This customer service really restored my faith in Shabby Store and I have already received my items (2 days later!) Thank you so much to Leah who was the advisor I liaised with by email - great service and will definitely be returning!!”

Helpful Report

Posted 4 years ago

Thanks Natasha, great to hear your issue was dealt with quickly and you love your items x

Posted 4 years ago

“Great service and products thanks”

Helpful Report

Posted 4 years ago

Thank you for the lovely review x

Posted 4 years ago

“Lovely selection of furniture available. We bought a coffee table which looks very stylish and great quality.”

Helpful Report

Posted 4 years ago

Thank you Martin x

Posted 4 years ago

“I ordered 2 chairs which only took 4 days to deliver! Stunning furniture - Lovely quality! Will definitely buy more home decor from yourselves again! X”

Helpful Report

Posted 4 years ago

Thank you for your review, we hope you love your items x

Posted 4 years ago

“I ordered the white marble coasters, and they are beautiful! They feel very luxury and are great quality. They were delivered quickly and I was kept up to date with timings. A great service, and I’ll definitely be ordering from here again :)”

Helpful Report

Posted 4 years ago

Thank you for your review x

Posted 4 years ago

“Really pleased , looking for something to go on wall and fell in love with these...Look fantastic.”

Shabby. 5 star review on 7th August 2020

Helpful Report

Posted 4 years ago

Hi Geraldine, Thank you for the review! The mirrors look fab in your home x

Posted 4 years ago

“Had a couple of things off you and always very well packed and fab”

Helpful Report

Posted 4 years ago

Thank you very much for the lovely review x

Posted 4 years ago

“Item was delivered in very good time and good value for money.”

Helpful Report

Posted 4 years ago

Thank you, we hope you shop with us again soon x

Posted 4 years ago

“I ordered some beautiful coasters for my living room coffee tables. They arrived very quickly and in perfect condition.”

Helpful Report

Posted 4 years ago

Thank you Kay, we hope you love your items x

Posted 4 years ago

“Very good service from the shabby store, products are excellent quality... customer services are really good and keep you updated. The website is addictive as you want to buy more, lol...”

Shabby. 5 star review on 6th August 2020

Helpful Report

Posted 4 years ago

“I previously left a 1 star review for this company due to lack of communication and delivery dates being altered. However, after contacting them to air my disappointment the way they handled this was outstanding and it restored my faith. Outstanding customer care when something went wrong.”

Helpful Report

Posted 4 years ago

“I purchased a foot stool and side cabinet/console table in March just before lockdown. They kindly sent the footstool quickly but there was a small delay on the console, which was fine by me 1 they kept me updated all the time and sent a small gesture as an apology for the delay. Overall a Avery impressive service and I will definitely use again”

Helpful Report

Posted 4 years ago

Thank you Anne, we hope you love your items and shop with us again soon x

Posted 4 years ago

“Fast delivery and beautiful items as usual x”

Helpful Report

Posted 4 years ago

Thank you for the lovely review Gemma x

Posted 4 years ago

“Beautiful products and very good communication from Shabby Store. Very high quality would 100% recommend”

Helpful Report

Posted 4 years ago

Thank you Erica, the jar looks beautiful in your home x

Posted 4 years ago

“All my items are so beautiful love everything”

Helpful Report

Posted 4 years ago

“Excellent service. Delivery was very quick and item is beautiful”

Helpful Report

Posted 4 years ago

Thanks Gillian, we hope you shop with us again soon x

Posted 4 years ago

“amazing store absolutely love what i bought would definitely recommend x”

Helpful Report

Posted 4 years ago

Thank you Charlotte, great to hear you are happy with your purchase x

Posted 4 years ago

“Wow, lovely shop, fast delivery and a prompt professional service X”

Helpful Report

Posted 4 years ago

Thank you for the lovely review x

Posted 4 years ago

“Excellent duvet set and pillow. Great quality Quick delivery. Will definitely order and shop with this company again.”

Helpful Report

Posted 5 years ago

Thank you for your lovely review, we hope you shop with us again soon!x

Posted 5 years ago

Shabby. is rated 3.9 based on 1,164 reviews