Mobile Outfitters Reviews

Name: Mobile Outfitters
Address: 3901B Main St., STE 106,, Philadelphia, PA
Rating: 4.42

4.4 Rating 5,262 Reviews

86 %

of reviewers recommend Mobile Outfitters

4.4

Based on 5,262 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Mobile Outfitters:

At Mobile Outfitters, we love technology and the way it connects people and makes life more fun and productive. We create high-quality, USA-designed products that are professionally installed with Lifetime Replacements.

You'll find us at 1,000+ locations in over 60 countries. All of our products are custom made on-demand and always include professional installation. No matter what device, we’ll get it covered cleanly and perfectly, right on the spot, just for you.

Visit Website

Phone:

215-325-0747

Email:

eric@moutfitters.com

Location:

3901B Main St., STE 106,
Philadelphia, PA
19127

Write Your review

Tell us how Mobile Outfitters made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Mobile Outfitters 5 star review on 15th April 2025

120

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Barbara G. provided an efficient and professional customer service when installing the fusion product on my son’s phone.”

Helpful Report

Hi Astrid, Happy to hear you received great service. We appreciate your review. We will let Barbara G. know. Thank you for your review.

“Excellent service and very professional and kind staff”

Helpful Report

Hi Miriam, Excellent and professional service. is what we strive for. I'm so glad we were able to provide you with that. Thank you for your review.

“Excellent service”

Helpful Report

Hi Sooraj, We do our best to provide our customers with excellent service. We are happy to hear we were able to provide you with that. Thanks for sharing your review.

“Excellent service, excellent staff”

Helpful Report

Hi Mohammed, Great to hear! Thank you for letting us know.

“Price welcoming and very proffesional in limassol gadget planet thanks”

Helpful Report

Hi Alexandra, So happy to hear that you had a welcoming and professional experience at the Limassol Gadget Planet location in Cyprus. Thank you for sharing your review.

“Updated: It took a while but Mobile Outfitters did their best to speed up the process to fix any issues I had with the previous mobile fitting. Customer Service was also very dilligent in updating and contacting me every day. Issue has now been resolved, thank you for that. 1. The fitting of the cover on my phone took a very long time. Much much longer than expected. 2. The cover/moulding of the plastic does not fit well. There is a significant gap. I was told that I would be contacted again to get a better fitted one but no news so far. 3. The fitting was not well done and there are pockets of air and even visible tabs that can be pulled off. I'm not sure how it would protect my phone. I understand the ZFlip4 is significantly different in design but that was why I trusted Mobile Outfitters to be able to have a more personalised solution. After going down, I'm not so certain anymore...”

Helpful Report

Hello ST, We are so sorry to hear that we have disappointed you. We pride ourselves on great products and customer service, and would like to make it up to you. Please email us at help@moutfitters.com so that we can further assist you. We look forward to hearing from you. Again, we apologize for the inconvenience.

“Courteous staff ,prompt addressal of my problem”

Helpful Report

Hi Natasha, It’s always a pleasure assisting and providing our customers with courteous service. Happy to hear we were able to help you out.

“Good service and professional staff”

Helpful Report

Hi Hassan, That is great to hear. We appreciate your feedback. Thank you for being our customer.

“Excellent service”

Helpful Report

Hi Michelle, We do our best to provide our customers with excellent service. I'm so glad we were able to provide you with that.

“The cover they gave me is superb”

Helpful Report

Hi Eric, Thank you so much for taking the time to share your positive feedback with us! We're glad you love your Mobile Outfitters product!

“Been using it for years and i love the protection it gives.”

Helpful Report

Hi Marinelle, That is great to hear. We appreciate your feedback. Thank you for being our valued customer.

“Nice service”

Helpful Report

Hi Zeeshan, Thanks! We're so glad we were able to provide you with great service.

“I'm very happy with the product.”

Helpful Report

Hi Zsolt, We are always happy to hear this and we are glad you are enjoying your Mobile Outfitters products.

“I have had my whole watch done initially and every so often going back to get it fixed and pay again and again. Not only this but they think it is a joke that after I pay for it they only offer a free repair if it comes off within 7 days. It’s only when I kick up a fuss and say that I’m not always at the shops everyday and can’t come in all the time within the 7 days that they say ok but make it sound like they are doing me a favour! I take photos and send it to them and I still have to fight to get a few days extra so I can get to them. Today they did something extremely dodgy and I’ll be speaking to them about this because it’s not ethically ok what that did. Not impressed! I wish I had looked at the receipt then and there not just now. 10/11/22 - Update On the 7/10/22, I went back to Mobile Outfitters where they replaced the entire watch redone at no cost. Whilst I thanked them for that, I wanted to wait before I put up a positive comment. Less that 3 weeks later, the sides are coming off again! Not Happy! Apparently, I was told: “This is the same product as before, I used sheets saved from 3 years ago, and as I installed it, I know it was done correctly. What I have noticed it that as the watches have evolved, they are made of different materials and tend to have coatings to make them better for fingerprints which don’t stick as well. It may also be general wear and tear. As always, you can return for replacements anytime. The main purpose is to protect your watch from scratches, so hopefully it’s doing that”. So of the product has evolved then don’t sell your product if it isn’t fit for purpose. Although the watch is protected from scratches, the film you have put on is coming off and looks like I have put a dodgy protector which sticks out, lol. Looks cheap. People: stay away from Mobile Outfitters Fountain Gate. Mobile Outfitters offer a lifetime warranty however you must still pay a reduced cost every other month to replace it. Whilst I understand that they have to make money, don’t say Lifetime Warranty! Offer a product where it at least lasts a year before it starts coming apart as then I can kind of justify paying the reduced amount! The issue is now the product is so poor that within 10 - 28 days its starts failing!”

Helpful Report

Hello KT, We are sorry to hear that you are disappointed. Please email us at help@moutfitters.com so that we can further assist you. We look forward to hearing from you. Again, we apologize for the inconvenience.

“Second day of usage. So far so good, especially for the fingerprint sensor. Touch screen able to work well without the screen protector setting.”

Helpful Report

Hi Eugene, That is great to hear. We appreciate your feedback.

“Excellent”

Helpful Report

Hi Mohammud, Thank you so much for taking the time to share your positive feedback with us!

“I've been looking for a glass protectors for my Samsung A52 G5 since November 2021. I haven't found anything that fits until I found this! Thank you, finally!!!”

Helpful Report

Hi Susann, We're glad to hear you love your Mobile Outfitters product!

“Thank you very much”

Helpful Report

You're welcome!

“Excellent company! I work in the field of construction and keep dropping my phone unintentionally but it never breaks due to your quality of protection. Excellent customer service as well! I spoke with Paul, he took the time to answer all my questions in a very professional and polite way. In addition he heard my complaint and succeeded in changing me from a disappointed customer to a happy and satisfied client again. I would like to express my appreciation for Paul and all the mobile outfitters team for the excellent quality of product and service!”

Helpful Report

Hi Josiane, Thank you so much for taking the time to share your positive feedback with us. We do our best to provide our customers with great service. I'm so glad we were able to provide you with that. Thank you for being our valued customer.

“Very nice finishing”

Helpful Report

Hi Jayesh, Thank you for taking the time to share your positive feedback with us. We appreciate it.

Mobile Outfitters is rated 4.4 based on 5,262 reviews