Mobile Outfitters Reviews

Name: Mobile Outfitters
Address: 3901B Main St., STE 106,, Philadelphia, PA
Rating: 4.42

4.4 Rating 5,257 Reviews

86 %

of reviewers recommend Mobile Outfitters

4.4

Based on 5,257 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Mobile Outfitters:

At Mobile Outfitters, we love technology and the way it connects people and makes life more fun and productive. We create high-quality, USA-designed products that are professionally installed with Lifetime Replacements.

You'll find us at 1,000+ locations in over 60 countries. All of our products are custom made on-demand and always include professional installation. No matter what device, we’ll get it covered cleanly and perfectly, right on the spot, just for you.

Visit Website

Phone:

215-325-0747

Email:

eric@moutfitters.com

Location:

3901B Main St., STE 106,
Philadelphia, PA
19127

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Mobile Outfitters 5 star review on 15th April 2025

120

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not purchase any product from Mobile out fitters, they are not professtional, I, paid a huge amount for 2 phones covering and both phones back side cover was removed and lost due to poor quality and when i went to change the cover they did not replaced me and saying i need to pay 50%, this is cheating however when i was fixing at Deira City Center the staff was not explained i should keep the damage plastic covering, nevertheless the same time when i had the issue there was few customers had the same issues shared, it means they are cheating all customers.. I am strongly recomending DO NOT PURCHSE FROM MOBILE OUTFITTERS anywhere in UAE based on my bad experience I spoke to the Supervisor at Mall of Emirates branch by phone, Mr. Ahsan was not at all helpful and not at all capable to handle a customer issues with is rude attitude and poor customer skills. Please go to my profile, i am a genuine reviewer.. I put this feedback based on my bad experience.”

Helpful Report

Hello Joyji, We thank you for reaching out to us here at Mobile Outfitters USA. Someone from our office will be in touch as we have received your customer inquiry to our helpdesk. Thank you for your patience and understanding whilst we follow this up for you.

“Everything is perfect but sometimes, some employees can't perfect the job and some can do. But the quality of the protector is fantastic.”

Helpful Report

Hi Ahmed, Thank you for sharing your feedback with us. We always look for ways to better serve our customers and to improve our products and customer service we appreciate you letting us know.

“Waiting for protection of macbook pro 14 inch model...”

Helpful Report

Hi Umer, Thank you for the review. You can visit your local Mobile Outfitters location and ask them to order the protection for your 14" MacBook from headquarters. If you need further assistance with this, please contact us at help@moutfitters.com so we can direct you to the owner of the location closest to you. Thank you, Umer. -Paul

“The Good: Materials are high-quality and durable. The negatives are as follows: always there is a change of staff that doesn't know the old members - 60% of the calls to customer service are not understandable - Some of the staff are rude while on the phone. I live in Dubai and I always go to the branch next to my home to solve the issue after a long conversation about Fusion material with the staff.”

Helpful Report

Hi Mohamed, Thank you for your review. We appreciate your feedback. Customer satisfaction is important to us please reach out to us directly at help@moutfitters.com we would like to learn more about your concern. -Paul

“Fabulous service and excellent team”

Helpful Report

Hi Alam, So happy to hear that! Thank you for being our customer.

“Great service and product . Staff explained to me in detail how the clear cover will look and feel like after installation”

Helpful Report

Hi Alvin, So happy to hear that you received great service from our knowledgeable staff. Thanks for sharing your feedback.

“I tried and placed 2 times for my new iPhone 14 pro in 2 different locations, Cut is not proper from your machine for the dynamic icon on top. not installed properly. My iPhone 14 pro looks bad now. Don't know what to do.”

Helpful Report

Hello Karthi, Thank you for reaching out and our apologies for the inconvenience. We have received your request via our helpdesk and we are working to get this resolved for you as soon as possible.

“I came all the way from Dammam to Jeddah at Red sea Mall, because that's only where there's a Mobile Outiftters Kiosk. I've been wanting to replace the damaged screen gaurd since months now. Upon arrival at the Virgin Megastore at Red Sea Mall, I was told there's no operator/ Employee available. A huge disappointment and a poor service response.”

Helpful Report

Hello Waqas, Our apologies for the inconvenience. Please reach out to our Customer Service Team directly via email at help@moutfitters.com We are happy to assist you further.

“No clear policy for the shop even the employees cannot provide clear guidance on the policy. I have Fazaa discount card and as per Fazaa the shop gives discount where the employees refuse to give. You should have clear policy and if you not accepting any discount cards just be clear.”

Helpful Report

Hello Mohammed, Thank you for reaching out to us here at Mobile Outfitters USA. For further assistance please reach out to the Customer Support Helpdesk directly via email at help@moutfitters.com Thanks.

“I made my purchase yesterday for my iphone 11. Good looking and seems very fine for my use. Thanks.”

Helpful Report

Hi Praveen, Glad to hear you are happy. If you ever need assistance we are available to assist directly via email at help@moutfitters.com Take care and thank you for being our customer.

“Anytime I upgrade my phone, I always come back to my mobile outfitters stand to protect my phone. The bumper case is awesome!!!”

Helpful Report

We are always happy to hear stories like these and we are glad you are enjoying your Mobile Outfitters products. We agree the Fusion Bumper is awesome! We appreciate your feedback. Thank you for being our customer.

“Good interaction and fast service”

Helpful Report

I'm glad we met your expectations, Joash! -Paul

“I would like to express my thanks and satisfaction with the service provided by the company and the quality of protection for the devices.”

Helpful Report

Hi Yousuf, I'm very happy that had a great experience at one of our locations! -Paul

“Great service . Outstanding protection for your device”

Helpful Report

Thanks for the awesome review, Sammy! -Paul

“Satisfied with the product..With a lifetime warranty i dont have to worry about replacements.”

Helpful Report

Thank you, Noel! I'm glad you're enjoying our products and Lifetime Replacement program. -Paul

“Customer care great. And my screen protector is very durable cause after an unintentional drop my phone screen still worked”

Helpful Report

Hi Daniel, That is great to hear! We are always happy to hear stories like these and we are glad you are enjoying your Mobile Outfitters products.

“Cuando lo adquirí me dijeron que tenia garantía de por vida y ahora que fui a que me la cambiaran porque se estaba despegando, me dijeron que tenia que pagar por el cambio”

Helpful Report

Hola Armando, Lamentamos que esté decepcionado. Comuníquese con nosotros por correo electrónico a help@moutfitters.com De esta manera podemos ayudarlo.

“A great product and great customer service!”

Helpful Report

Hi Sami, Thank you for taking the time to leave a review. It makes us so happy to hear you received great customer service and you are enjoying your Mobile Outfitters products.

“Installation was smooth and fast without any issues. The only issue is almost 70 SGD for Samsung S22 Ultra is like doing it for a tablet or laptop too expensive, and even if have a so-called lifetime warranty need to bring the phone with the screen protector that may be damaged to change to a new one but have to pay 10 SGD for each replacement.”

Helpful Report

Hello Daniel, We appreciate you taking the time to provide us with your feedback. We always look for ways to better serve our customers and to improve our products and customer service. We will pass along your feedback.

“Nice and helpful .”

Helpful Report

Thanks, Joel! Let us if you ever need assistance with anything. -Paul

Mobile Outfitters is rated 4.4 based on 5,257 reviews