Mobile Phones Direct Reviews

Name: Mobile Phones Direct
Rating: 1.98

2.0 Rating 201 Reviews

24 %

of reviewers recommend Mobile Phones Direct

Company Reviews

Questions

Metrics

2.0

Based on 201 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Mobile Phones Direct 5 star review on 10th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was told on phone to claim by end of August for my first bill generated. First I was told to submit June bill by end of August for myself and my wife. I just did on 2nd August and both were rejected. Called customer service again and been on hold for last 25 minutes! Never again. Beware of Cashback scams they run and do not trust what they advice on phone. If it helps your call quality team, I was told: my first claim should be for the bill of June and that gave me 2 months i.e. till end of August to submit my claim. I only found out when I tried to make a claim that it should be May bill, not June bill. I haven't heard anything back yet so am not sure who is going to get in touch and when.”

Helpful Report

Posted 6 years ago

“Awful company, advertising phones that are not available, fail to communicate this and a “could not care less” attitude. Do not use.”

Helpful Report

Posted 6 years ago

“Was with them for nearly 6 years and when it came to order my phone,I gelot rejected by them, their excuse was security issue which was a ly,I will never use them again.”

Helpful Report

Posted 6 years ago

“awful customer service, misleading terms and conditions relating to cashback. shady and dishonest.”

Helpful Report

Posted 6 years ago

“If you are ever unfortunate enough to be dealing with this company please read over your terms and conditions closely as being mislead on the site is a speciality of this company conning the customer you will be lead to believe you are paying a much smaller line rental than you actually will be. Never assume check is a great term for mobilephonesdirect all these cashback offers are by redemption meaning all the work must be done by you the customer to claim this back over instalments on which hand if you don’t want the hassle of sending across your bill and remembering order reference numbers for months 6,9,12,15 and month 18 then you are better going to the network provider who will give you a deal for much the same price without the hassle. Will not be using them again and will make all friends family and work colleagues customers everybody I know and come across will be told about this bad experience I have been unfortunate enough to experience.”

Helpful Report

Posted 7 years ago

“Quite possibly the worst customer service Ive came across, half way through delivering my "next day" handset they requested the courier return to sender. Then lied about actioning such request and tried to blame it on DPD. I wouldnt bother with them again.”

Helpful Report

Posted 7 years ago

“Poor service after taking out new contract no free gift as of there promotion customer service non existent”

Helpful Report

Posted 7 years ago

“Delivery arrangements a shambles. The whole sorry saga will take up pages. Next time I will go to a store, no question.”

Helpful Report

Posted 8 years ago

“Always ask for concerning personal documents to be sent through email which is always (by its nature) very insecure. Dodgy company - AVOID!”

Helpful Report

Posted 8 years ago

Mobile Phones Direct is rated 2.0 based on 201 reviews