“I ordered 2 phones with Mobilephonesdirect one of them i didn't have any issues but unfortunately S20 5G device came with a scratch on the rear camera i reported it straight away with an email also attached the photos and clarified that I needed to exchange this phone and need to keep it until they send me a new one as my wife doesnt have any back up phone and working from home actively.
Customer service stated that they would need the phone back before sending another phone, so we asked the lady if they could send us a phone replacement until I got the new phone one so I could send it back.
The lady said she was unable to provide me a courtesy phone, which then we asked instead of sending it back and leaving my wife without a phone would they be able to compensate the damage, the lady said she would have to get back to us, but unfortunately after 15 days of waiting sending emails and ringing about this we finally got in touch with a gentleman today which said they wasn't in a position to offer compensation for the damage, and that it possibly happened during transport and it wasn't their problem.
I stated that this scratch isn't able to be damaged within a box that it came in, so it must of happened at the manufacturing place. So my wife is left with a damage phone that no one is willing to help.”
“Phone was set up on the wrong tariff, they string you along, promising to fix it, for 14 days until the cooling off period expires and then completely ignore you so now I’m trapped in a contract I don’t want.”
“If i could give zero stars i would. I ordered the Huawei P40 on their website on pre order. There was a deal supposed to come with the pre order and did i get it, nope.
Then to be called a liar by 3 different people on the phone before finally being told oh no you were right but still not going to get the deal i payed for.
Will never use this company again and my father is suggesting i take them to small claims court over this”
“On 23rd of March I placed an order and immediately cancelled it after realising handset was a bit bigger in size. But the customer service person said it had been already dispatched, so therefore you will have to return the handset and then will do cancelletion. Next day I expected the delivery but never turned up. Cheked tracking in DPD it is on way back to Mobilephones Direct. Later on I realised my simcard is dead as the network (O2) already executed the number transfer, since then Im without phone until now. Next day I placed second order but they blocked it with excuse of other order has not been closed/cancelled. I made number of fruitless phone calls. On 30th of March I received email from them that they received the handset back and on process of cancellation. I called them on 3rd of April and was told that it may take another 2/3 days.
Yesterday I realised O2 charged me £40 (first bill). And today rang Mobilephones Direct but hung up on me twice. On third attempt I asked her not to cut me off and update about my cancellation. She said still waiting reply from o2 but she has no record of email sent to o2. When I call o2, o2 says they have not received any emails.
I do not know why I deserve this? I have been without phone for over two weeks. All I need from them is Pac code so that i can keep my age old number. And it may take one email to O2 to get that, and it seems they are not interested......
Lifetime experience.........let's see how it ends”
“Had order cancelled despite having perfect credit and 2 phones already with O2.
I'll consider it getting off lightly, who'd want to do business with these people?”
“What a joke. They removed my daughters account when we tried to claim the money back on your contract. Give them a bad review on trustpilot due to this. They apologise ask questions. Give them the answers and still ignore.”
“Terrible company, first of all I received my sim over a week late, then when trying to claim cash back they originally stated over the phone this was done in one instalment after having the contract for a stated amount of time, then when I go to claim this I am told it has to be done on set months in your contract and if you miss it you lose your money.”
“I ordered a new s10 as they had a deal and I received no email confirmation whatsoever, chased the order to be told 3 had an issue with their credit checks, several days pass and still no update I call and I’m told that it’s over to three and they requested a callback from me?? I call 3 to be told it’s been declined. I have no idea what information has been fed to them as I have maximum credit score, this company is a scam avoid at all costs”
“Avoid avoid avoid.
This company are deceitful and witholding.
They have sent me faulty goods and now refuse to help.
I have been on the phone for over 3 hours straight, getting passed about and every member of staff has a target of politically avoiding direct questioning in a bid to take your money for faulty goods.
I urge anybody looking for a new handset to look somewhere else.
Anywhere else.”
“Absolute 5h1t... do not know how these scammers get away with it. Worst customer service ever, they lie, cheat and try to blame others for their mistakes. Please please PLEASE stay away. They may be cheaper but by far the 5hitte5t company out there”
“Customer service is a joke over 10hrs in total still not answered, on line just the same, all I wont to know is when will my phone be delivered. DO NOT USE THIS COMPANY.”
“Okay, one star is because there is no way to give less.
Placed my order 5 days ago and was supposed to be delivered the next day.
Next ? Nothing, day after ? Nothing , day after yep nothing. Contacting customer service is a nightmare. You stay on the phone for more than 50 min. Tried nexr day and waited 75 min, tried in line chat and waited 45 min, then tried a nother call but this time choose to place a new order. Guess what , i got though after 45 min. Apparently they had needed proof of ID . Well, why had not you told me before ? Supplied it and they were happy with everything. Did they dispatch my phone ? Nop 😆 called them again , waited 65 min. Got through and was promised to have it dispatched very shortly as they had everything they had needed. Did they dispatch ? Nop lol tried chat and was told to wait more . I requested to speak to a manger and my request was declined. Requested to speak to any senior , and was told ...... Call back again lol seriously !! After telling i had not waited over an houre to get somebody asling to call again and go through all that waiting again. I insisted to speak to sombody and the reply was, keep your eye on your order and they disconnect me !
Yep and still no dispatch 😆
Do you trust them for your cadh back over the coming 24 months ?
Forget it”
“I don't know what to do! Has anyone had issues with tranding In your old phone? I sent my s8 on the 2nd of December! I've heard nothing about my phone. I would say looking at call log I have called mobile directs about 10 times about this issues, and live chatted, well I've lost count. All I get told is I'll get an email or a phone call later on the same day. Nothing! Again today one month on, and yes I get we've had xmas and new year, but come on! I just want my phone back or money! This is an appalling services! I've never in my life put up with anything like this. I will never again ever use mobile phones direct after my contract is UP. as for family and friends i will be telling them not to bother, social media is power tool. I doubt I will ever get my money for my Samsung Galaxy s8 that was in perfect condition. what do I even do? Maybe a cool to citizen advice will put my in the right direction, as I'm getting now where with anyone at mobile directs.”
“Massive con!! Cashback is a joke and Mobile phones direct are making it as difficult as possible to claim the cash AND it does NOT reduce monthly fee”
