Name: Modanisa
Rating: 1.60

“The worst clothes ever. Cheap quality. I'm surprised how good the images look in comparison to what you get in reality. I'm really disappointed. Never ordering again.”

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Posted 5 years ago

“Very bad site. I ordered clothes worth $100 and i didn't receive it. I opened a case 4 times they keep closing it saying its delivered. It's been three months still no package. They are ripping people off don't buy from here! They never call back they never pickup. I wish there was a negative star i would given them negative 5.”

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Posted 5 years ago

“This may be the worst company i have ever shopped at and recommend for everyone to AVOID this company at all costs. I ordered multiple items from them and when the order came, it was missing my Hijabi swimsuit that i PAID FOR. I kept emailing them about it for 5 months now and they just informed me that i must contact the carrier company to give them a form that something is missing (They only told me this now), i spoke with the carrier company and of course they said they will not provide it since its been so long, and Modanisa closed its ticket! Among the emails over this past 5 months, a few of them had a difference customer's information and name! i have no clue how they organize their ticket numbers but it seems they might have merged me with someone else as well! In All cases, they refuse to either re-send me the missing item or give me a refund! I will never order from such a company again in my entire life!”

Helpful Report

Posted 5 years ago

“This may be the worst company i have ever shopped at and recommend for everyone to AVOID this company at all costs. I ordered multiple items from them and when the order came, it was missing my Hijabi swimsuit that i PAID FOR. I kept emailing them about it for 5 months now and they just informed me that i must contact the carrier company to give them a form that something is missing (They only told me this now), i spoke with the carrier company and of course they said they will not provide it since its been so long, and Modanisa closed its ticket! Among the emails over this past 5 months, a few of them had a difference customer's information and name! i have no clue how they organize their ticket numbers but it seems they might have merged me with someone else as well! In All cases, they refuse to either re-send me the missing item or give me a refund! I will never order from such a company again in my entire life!”

Helpful Report

Posted 5 years ago

“What a horrible mistake to buy from modanisa. It was my first time and I needed a covered dress and get encouraged to buy from them by social media bloggers. total amount was showing with my country currency but after payment the status changed to dollar!! So they took extra . There was no warning about exchange rate before payment ! I received some clothes that not like description or details as I ordered so I did return request. I waited for 1 week then I called them and i get surprised with them asking me to take it to aramex and pay return fees . I sent email to modanisa but no response. And did send another email again with no response. Days later I called the customer service to put my complain and they told me I will get a reply “ very soon” . Again it is almost 1 month and I called them again to talk to manager. They refused and they informed me the they will reply to me “ very soon” Modanisa has no transparency nor honesty . Not worth put money to their items as they are careless unprofessional with customers and you will receive a different item than what you ordered. And they will definitely take the customer money and waste your time trying to take your money back .”

Helpful Report

Posted 5 years ago

“What a horrible mistake to buy from modanisa. It was my first time and I needed a covered dress and get encouraged to buy from them by social media bloggers. total amount was showing with my country currency but after payment the status changed to dollar!! So they took extra . There was no warning about exchange rate before payment ! I received some clothes that not like description or details as I ordered so I did return request. I waited for 1 week then I called them and i get surprised with them asking me to take it to aramex and pay return fees . I sent email to modanisa but no response. And did send another email again with no response. Days later I called the customer service to put my complain and they told me I will get a reply “ very soon” . Again it is almost 1 month and I called them again to talk to manager. They refused and they informed me the they will reply to me “ very soon” Modanisa has no transparency nor honesty . Not worth put money to their items as they are careless unprofessional with customers and you will receive a different item than what you ordered. And they will definitely take the customer money and waste your time trying to take your money back .”

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Posted 5 years ago

“Cheap quality! Very thin dresses with single stitches. The price is shown high, then put on sale for your to buy. It’s not even worth the sale price! I am surprised how good the images look in comparison to what you get in reality.”

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Posted 5 years ago

“They mad many errors in my two orders and when I wanted for them to give me free shipping they refused. This is UNACCEPTABLE. If you're making an error then you have to pay for the shipping. And each shipping costs more than $12 so they wanted me to pay more than $25 for me to return the items that they mad errors on. I hate it and will never buy again.”

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Posted 5 years ago

“Disgusting experience. They substituted multiple of my items without asking and they want me to pay for the return fees. I am not glad at all. I asked for a BEIGE item, but they sent me the PINK version of it. They changed the quality of all the items and made every item cheaper, but the price is very expensive. DO NOT BUY. I asked for them to pay my return fees and they have ignored me and said they couldn't do anything and they said we will reply back, but a week has passed and they still haven't.”

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Posted 5 years ago

“where is my order!!!”

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Posted 5 years ago

“SCAM. FRAUD.”

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Posted 5 years ago

“Scam, fraud. Took money and did not deliver my clothes. They won't answer emails or calls to even TELL me about my order! Using religion as a tool of manipulation.”

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Posted 5 years ago

“The site was saying delivery before eid and I ordered some of the hijabs and accessories but now they are saying sorry we are unable to load your package. Very disappointing”

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Posted 5 years ago

“I received my order, and they gave me one sleeve that has no hole to put the button in, I can’t wear it because it shows my whole arm. I contacted customer service, they refused to refund me the money, and they didn’t give me a free return. They told me to return it and I must pay the shipping. This was surprising to me because it’s their problem. If there is a problem in the item, the company should either refund or at least fix the problem. I will never buy anything from them Again. Very bad website.”

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Posted 5 years ago

“80%of the product delivered was faulty. Customer service is incompetent. It has been more than 6 weeks and they have NOT yet fully issued refund of the faulty product and shipping costs. Customer service is almost non existent, keep sending copy pasted emails.”

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Posted 5 years ago

“I used to be a loyal customer and the quality was pretty good that I actually started to recommend modanisa to my friends here in the US, till I made an order that’s worth 165$ and I didn’t receive it since November 2019, I contacted them via email ALOT then I started to call them all the responses I’m getting is we are gonna contact the courier service and they never got back to me. This is called robbery to pay 165$ for something that I didn’t even get. And I made it clear more than once with the customer service representatives that I’m really mad and I’m not gonna let it go in case they are counting on that but guess what they ignored me”

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Posted 5 years ago

“Waiting for more than two weeks for refund order #57663195, try to contact, email but no answer. Please try to solve the issue as soon as possible. Thank you”

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Posted 5 years ago

“First waited for my package for one month then after canceling my order waiting for refund for more than two weeks, didn't get any order canceled email. Order#57663195, I highly appreciate if you resolve this issue as soon as possible. Thank you”

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Posted 5 years ago

“Don't make returns, they keep their items and your money, they will tell you we paid shipping with it!!!!! They don't give real return shipping price in returns policy”

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Posted 5 years ago

“Ordered on 8 march ... delivery expected 11-14 March. Called customer service on 19 march was asked to wait As they don't know how long and blaming delivery company!!! Wanted to cancel the order was told they cant only after delivery can I return the items !!! What if the items lost during delivery ?? And the delivery also dnt know when it’s expected??? Very poor customer service ... not shopping with them ever again”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Modanisa Reviews