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Modanisa Reviews

1.6 Rating 312 Reviews

13 %

of reviewers recommend Modanisa

Company Reviews

1.6

Based on 312 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Modanisa 1 star review on 15th January 2024

Modanisa 5 star review on 1st May 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a few items from Modanisa. I ensured the prices were in AUD yet I was still charged in US dollars. When my items arrived they were such poor quality and over priced. Trying to return them was difficult (the website claims easy returns), their customer service was poor. I couldn't return the items in time due to corona delays, I sent a few emails but to no avail, now I'm stuck with the items, never ordering from Modanisa again.”

Posted 3 years ago

“terrible. they don’t respond and haven’t refunded my money even though i’ve contacted endless times.”

Posted 3 years ago

“I am a UK size small (size 10) and I ordered Size M from Modanisa as the dress doesn't have a zip or nothing. You have to put it through the head. It says size M on the label but its actually and extra small size as it won't even go through my head! They won't even refund or exchange free of charge. Its their fault not mine! They made it too small and written size M. I don't know what to do now am very disappointed waste of my money!!!! My job is at risk due to covid-19 and its just an extra stress now. I also ordered 2 skirts size 12 these both fitted me but the quality was very poor. I wanted to return but its too complicated so I am just wearing those. But I cant wear the dress as its extra small. Can you please help me”

Posted 3 years ago

“My wife ordered 32-33 items on July 21st and we paid about $ 500, but we got nothing on September 4th today. I contacted customer service several times - about 10 times - they told me "We will get back to you as soon as possible or the investigation is ongoing" but it has been around 46 days since my order, I could not get any relevant and satisfactory information from them. ABSOLUTELY, IF YOU DON'T WANT TO PAY MONEY FOR NOTHING, PLEASE STAY AWAY FROM THIS COMPANY. Do not believe customer service even if they left some comments under your review, they normally have all of your information and you have contacted them several times. This is just a trick...”

Posted 3 years ago

“THEY ARE FRAUDS!! HORRIBLE CUSTOMER SERVICE, WILL NOT REFUND YOUR MONEY AND PRODUCTS ARE VERY POOR QUALITY. DO NOT BUY FROM MODANISA !!!!”

Posted 3 years ago

“very bad service! I received a bag i ordered with a white spot and the zips were faulty and getting stuck. I wasted so many emails and chatted with 4 reps online on refunding my money back, but nobody paid any attention. It is like talking to the wall. Every week i would get a reply stating that my case is closed with no explanation whatsoever !! I tried calling and they kept disconnecting on me after their Turkish greeting. DO NOT BUY FROM THIS SITE !!”

Posted 3 years ago

“Hello, Very bad experience I thought it would be different the second time round I purchased two shirts very poor quality and the sizes were not what I ordered they ran smaller Will not be ordering anymore from modanisa 😐”

Posted 3 years ago

“I ordered some dresses and they plaved the order, took the money, and then I didn't hear anything from them for more than a week and the tracking showed "items still not received by Aramex". I called them and then only they informed me that some of the dresses are not available and already made a full refund, without even asking me. I would have chosen to send me the other dresses. Not only this, the money they sent back to me was not a full refund. They took about 10$ for jo reason. Fpr only thier mistake.”

Posted 3 years ago

“I ordered some dresses and they plaved the order, took the money, and then I didn't hear anything from them for more than a week and the tracking showed "items still not received by Aramex". I called them and then only they informed me that some of the dresses are not available and already made a full refund, without even asking me. I would have chosen to send me the other dresses. Not only this, the money they sent back to me was not a full refund. They took about 10$ for jo reason. Fpr only thier mistake.”

Posted 3 years ago

“It’s been 3 months since I ordered iv still not received my parcel sent many emails no reply sent massage on Facebook they send you these 2 emails not nothing after that still waiting so disappointing”

Posted 3 years ago

“الكذب والسرقة عن طريق هاالموقع فقط.. عدم مصداقية وعدم احترام العميل لاأنصح بالشراء من الموقع ولوكان بقيمة 1$”

Posted 3 years ago

“I ordered a certain size and they send me a wrong size. I ordered size 48 and I recieved size 46. How irritating 😠 and I have a screen shoot of my order and i took a picture off the size to prove that it was there mistakenly . They should resend me a new one or even refund my money and take there product. I send couple off emails no reply. Someone should take action against these company .”

Posted 3 years ago

“I bought a dress from Ceylan Otantik via Modanisa. The quality was horrible. It is definitely not worth buying it. I wouldn’t even pay $ 1 for the poor quality item!”

Posted 3 years ago

“You're customer service is really awful in unimaginable technique for responding to customer. Müşteri hizmetiniz, müşteriye cevap vermek için hayal edilemez bir teknikte gerçekten korkunç.”

Posted 3 years ago

“Müşteri hizmetiniz, müşteriye cevap vermek için hayal edilemez bir teknikte gerçekten korkunç.”

Posted 3 years ago

“Modonisa is false advertising, sizes are far too small & material is cheap. Dress size 18 is more like a size UK 12. To pay for returns on goods that are false. They don’t reply & wasting money on returns. Avoid at all cost return procedure is no better they automatically deduct payment even though the package was not even that much in weight. Would rather take it to post office have it weighed. Better still free returns!!!! That way I wouldn’t mind ordering and sending back if fitting was too small. Bust44, waist 39, hips 46. The dresses are not made for women like me. Quality of material is poor, customer service is bad, refund policy is bad, sent numerous e mails never got a reply. Should not have to pay for returns on goods that are poorly made. Size chart does not tally with body measurements. Modonisa take account not all women figures are the same.”

Posted 3 years ago

“one of the worst services I have ever seen, A package have been submitted for a refund for over 2 months now and no resolution (the amount isn't refunded) Every time I call the customer service center they say we will resolve the matter within 24 hours. after I hung up, I receive two emails to my inbox. One that says we opened the case the other says the case is closed!”

Posted 3 years ago

“the worst sort of place i have ever ordered from, i placed an order on the 11th june, i received no item and every time i contacted them i was told WAIT! it is the 27th July and i have contacted this rip off company for my money back on numerous occaisions. every single time they have said they are looking into the matter. this company is quick to take your money but very very very slow to give it back! i would never ever buy anything from this rip off bogus place ever again. stay away everyone not worse waiting your money!!!!!”

Posted 3 years ago

“No words really can describe the frustration of dealing with modanisa. 3 months now I still don’t have my shipment. Customer service told me to contact Aramex. I went there in person and Aramex says they’ll deliver but they never did. Requested a refund coz I’ve been using money to go to Aramex more than what the shoes cost so what’s the point. Up to this day no calls goes through to modanisa and customer support just says they’re sorry. Now I’ve given up and leaving the country soon anyway”

Posted 3 years ago

“Awful experience! Horrible customer service. Won’t refund even £10! Horrible customer service. Don’t buy from them! If your order needs to be returned then you will have to cover the entire expensive shipping cost and if any item was missing from the order you won’t get any refund for it nor are they willing to help you in any way.”

Posted 3 years ago

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Modanisa is rated 1.6 based on 312 reviews