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Modanisa Reviews

1.6 Rating 312 Reviews

13 %

of reviewers recommend Modanisa

Company Reviews

1.6

Based on 312 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Modanisa 1 star review on 15th January 2024

Modanisa 5 star review on 1st May 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bad company did not rec3ive my packacke. They say they are delivered and they say they will pay back the money. They are liar because I waited since januari still for my money back and they are ignorera my questions at customer service. Dont buy here and waste money. Unproffesionel.”

Posted 3 years ago

“Horrible service. It happened to me twice items are missing in parcel. Once i accepted with missing order as they asked to not accept the package if its damaged. Second time i received damaged package which i return to the delivery person. After that where my package goes no one know r acknowledge because the delivery guy update the status that it delivered. Company does reply to your problem they owe me 130£.”

Posted 3 years ago

“I am beyond disappointed in how Modanisa tells you one thing through a campaign and lies about it after. They recently had a campaign if you spell 75 dollars you’ll get 75 dollars cash back to use on your April purchase.. spoke with customer service and they told me 75 cash back IF you spend another 200. No where did it say that. This was not written on the campaign rules and this is extremely unprofessional. I will no longer be doing business with this company and I wanted to chair with others to be careful with this company.”

Posted 3 years ago

“First time use app- order only once - app process twice - when notice- request on email and WhatsApp to cancel one order but Modanisa customer Serivce cancel both orders and won’t refund until 14 days- very bad communication and customer service”

Posted 3 years ago

“i ordered 2 maxi dresses from them for £17.20 and they arrived but the quality was disgusting and the sizes weren’t good so i requested a return however they said that my refund would be £9.70. And that the return shipping fund is £9.90 therefore i would have to return them and not receive anything for a refund??? I tried contacting them many times to explain how the order was £17.20 (inc. £6.42 for shipping) however i’m not getting any refund due to return shipment fee EVEN THOUGH when i ordered it stated that the return fee is completely free!!! I would not recommend buying from them at all. Even the customer service english was so bad with so many spelling mistakes got to the point i had to correct her/his english. worst company to ever exist”

Posted 3 years ago

“Don’t buy anything from these people. They purposely leave the apartment number off the package so FedEx will mis-deliver the package and they will receive an insurance claim from FedEx. Now they have not refunded my money for the package that I didn’t receive.”

Posted 3 years ago

“The worst shopping experience ever I have ever in my life, you should stop cheating people with fake pictures and the quality is the worst ever”

Posted 3 years ago

“I am disappointed very much again. last week I ordered Refka Basics sweatshirt high neck, small. today I recieved it, it looks soo bad, so wide that I look like as if I am wearing a bag or something, it lakes any shape whatsoever. this is not the first time to be disappointed , also around ayear and a half I also ordered something, and it looks aweful. pls modanisa close your shop. disgusting!”

Posted 3 years ago

“modanisa is the worst website. i ordered clothes from their about a month ago and last week it shows that it was delievered to my house but i checked my cameras but nothing was delievered so i contacted them through emails but modanisa never replies back. its the worst webiste i am not buying anything from there again.”

Posted 3 years ago

“First received an e mail that my package delivered, which is not true and when I send them e mails they send me after hours my package. And I have checked that the material for the jacket very bad, and i order 2 bonnets, I have received a piece of fabric.”

Posted 3 years ago

“I ordered some clothes and it never arrived. Everytime I call them they tolde that they have opened a case for me to look it up. But more than a month has been passed and still I dont know anything about my delivery. I asked them for a refund and they said they need to recall the product and once they receive it they will issue a refund within 14 days. Awful experience. Do not recommend at all.”

Posted 3 years ago

“Very disappointing customer service, fake offers”

Posted 3 years ago

“I spent £110.91 at Modanisa in August, they sent me out one dress which was part of my order, the bag seemed rather small for having ordered 9 items, it was also filled with black scrunched up paper. I have had to do all of the contacting, twice I asked for a manager to call me the same day which I was promised both times and I had to wait 3 days both times. They keep closing my case and saying the package was delivered, but only 1 item was inside, the manager said the items would have all been packed together. I previously ordered 4 items from them and they were sent in a much larger package. They sent me CCTV footage that is 'PROOF' they sent all of my items out, the CCTV shows 2 women packing orders of 3 items max. The man behind them has a large order at his station but does not pack it. I've been promised a same day phone call since 20th November 2020 and it is now 8th January 2021 and still NOTHING. They keep blaming Hermes for not delivering the items or implying they'd taken items out of the package, I told them I received the package and it's not damaged/opened and then they say they'll investigate it and then they close it without telling me, and I find this out when I have to contact them again because I haven't heard from them. I am still owed £92.92 from this company as they sent me 1 dress out of my 9 items. It's been almost 5 months, and I am no further forward. I have sent them all evidence and still waiting for them to resolve it. They don't want to refund me or resend me the items and the manager has tried to call me a liar because the dress I received was part of my order. I don't understand how 8 items go missing!? I 100% would not recommend, the quality of the clothes are not the greatest but they do have beautiful designs and they are priced pretty low. It is hard to buy nice fashionable modest clothing and now even harder when the only half decent company tries to scam you. Also their UK numbers do not work, I requested a call back on their website and someone from Dubai speaking Arabic called me, I only know the bare minimum of Arabic so could not understand. If they ship to different countries they should have customer services in all languages of countries they ship to.”

Posted 3 years ago

“Thank you all I saved my hard earned money because of all your geniune feedback which clearly define about intention of company towards customers.”

Posted 3 years ago

“It’s so weird that I close my payment gateway upon purchasing an item because a change of mine & few seconds after I received an order confirmation notification. Reading the comments about how the items were never received make me realize how lucky I am to be indecisive. 🙃”

Posted 3 years ago

“I spent around $140 and still haven’t receive my products !!!! I’ve ordered all my products since May 2020 and its already 2021 !!! I need my money back !!”

Posted 3 years ago

“I have ordered from Modanisa on 27/11/2020 items worth £106 pound I still haven’t received anything and the number they have written on their page isn’t correct number and no one responds to email.. I am really upset I need my money back.. very disappointed customer I will never order anything from you never!!”

Posted 3 years ago

“Very bad experince please dont waste you money any mostake no return also bad service”

Posted 3 years ago

“I bought a coat a month ago and when I received it there was a color defect in it, I sent you an email with the pictures, and so far no one has answered me. I am really angry and not feeding thank you for not caring and responding. It was very bad experience.”

Posted 3 years ago

“This site is a scam, i spent around 170$ for stuff I never received. I tried to reach them several times eventually I received an email from them said that your issue has been solved but I never received my package nor the money back I contacted my bank to despuite the purchase . Never ever try this site”

Posted 3 years ago

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Modanisa is rated 1.6 based on 312 reviews