Modanisa Reviews

Name: Modanisa
Rating: 1.60

1.6 Rating 314 Reviews

13 %

of reviewers recommend Modanisa

Company Reviews

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Metrics

1.6

Based on 314 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Modanisa 1 star review on 8th August 2024

Anonymous

Modanisa 1 star review on 15th January 2024

Wafaa

Aisha

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is terrible revolting 🤢 company which likes to keep your money & not give you your goods. Very dirty crooked dishonest company which has diabolical customer services. The quality of clothes is poor & this company is absolutely useless & rubbish & should be closed down as terrible.”

Helpful Report

Posted 3 years ago

“I had ordered some items from modanisa on eid and before eid, and now it has been 1 month and more that they are not replying to my any emails and any calls for return help I requested for returns they automatically chose for me the two months return with out any shipping label or something now i am trying to contact them for help how to delete it and make it easy return they are not responding, I would never buy anything from modanisa they are such pain!”

Helpful Report

Posted 3 years ago

“I have been waiting over 6 weeks for my order. Finally went to site to check on it. Order status said delivered. I did not receive any delivery notification, nor did I receive the package. Unable to talk to a real person to get answers. Don't order from here!!!”

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Posted 3 years ago

“They don’t deserve to someone purchase anything from them Layers they stole my money”

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Posted 3 years ago

“Its scam i order from this website and no one respond me now its 3 weeks nothing receive don't buy this scam website”

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Posted 3 years ago

“My first order came in 10 days excellent stuff I immediately ordered another one 18 days past no news where my order is. I am trying to track my order the app says u have no order. I received receipt in email confirming my order and also received hermes code for delivery. Even receiving that code for delivery another 10 days past. Very disappointed 😞 I really can't locate where my order is ? If it coming or not.”

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Posted 3 years ago

“thy are a scam company”

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Posted 3 years ago

“Ordered a bunch clothes. one dress came damaged and ripped and the others were not the size that was described on their website. Customer service took over 2 weeks to get back to me and when I finally want to return the items THE RETURN SLIP IS NOT SHOWING. Their website also won't let me delete the return order and start again. I WANT MY MONEY BACK. I used to love Modanisa but most of the dresses I have received recently are thin, cheap or damaged. Do not order from them unless you are patient (but that won't even last) or don't mind loosing money.”

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Posted 3 years ago

“Terrible return process. Its like chasing a ghost. Do not buy unless you will keep or donate the items.”

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Posted 3 years ago

“They are cheating me, I am waiting for my refund more than 5 weeks and they didn't respond”

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Posted 3 years ago

“This website is horrible!!! If I could give them negative stars, I would. I placed about 4 orders. One order was missing 3 items about $30.00 total and the insisted that they shipped but I never received them. My other order, they charged me for it and have not shipped my order for over 10 days. When I sent email to ask when they can ship my order, they replied once that someone will assist me. Well, that "someone" never did. I sent like 10 emails now and no response whatsoever. I am done with this company! Please please don't ever buy from this company to save yourself the trouble.”

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Posted 3 years ago

“customer service very bad, they stole my money and they didn't respond to my email”

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Posted 3 years ago

“Modanisa do not offer free service”

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Posted 4 years ago

“Modanisa is OVER RATED. WORST MATERIAL EVER I AM SO DISAPPOINTED. DO NOT BUY FROM THERE! DO NOT WASTE YOUR MONEY”

Helpful Report

Posted 4 years ago

“Modanisa doubled my order and cut the price from my visa without my permission ..when I talked to the customer service they said you ordered same clothes twice in at the same time 🥴”

Helpful Report

Posted 4 years ago

“Don't buy this big con of a compan. What a shame....... they are loosing customers because of their dubious method of trading”

Helpful Report

Posted 4 years ago

“I have ordered 3 sets of nightwear, upon receiving the order, I was surprised that I have received one piece for each set. When I contacted the customer services team to complain, the answer was that the nightwear only consisted of one piece, bearing in mind that this information was not mentioned on the order, & how can I know what I'm ordering?? the shirt or the pant??? It was my first time to order & will be the last time I don't recommend at all..”

Helpful Report

Posted 4 years ago

“UPDATE Still waiting for Modanisa to contact me. I guess they are also good at making false statements. I love modanisa app and their clothes, really affordable for all budgets. I have ordered before and was really pleased. Unfortunately they have hidden charges so be careful. I ordered 26 items for the girls in my house and was charged an extra £11 for delivery when the delivery was free. When inquired they said I had to place an order of 12 items or below. They don't clearly display this information you have to read the small print. So basically the less you buy the better you are. That's a new way to do a business. So I would not be buying from modanisa again and would not recommend to my family and friends. There are other platforms that offer the same range of clothes. Thanks”

Helpful Report

Posted 4 years ago

“Very low grade quality. What your add shows, Unfortunately is not the same we received and not only 1time several timesyour products are not good long lasting type. Very bad quality.”

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Posted 4 years ago

“The worst online store I’ve been seen in the past couple of years horrible experience very very late deliveries when we speak about the clothes is like a whole another level of disappointment! it’s like expectation vs reality shopping. Very bad quality horrible materials if you washed three times it’s already for a trash sizing is not realistic and to short us well even if you order a bigger size to fit won’t fit you accept if you are not 150cm and when you try to return something you need to cover international shipping you self in order to return back to them so you can eventually get your money back but that will not gonna happen either because they’re going to say that they haven’t receive the return package”

Helpful Report

Posted 4 years ago

Modanisa is rated 1.6 based on 314 reviews