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Modern Rugs UK Reviews

4.6 Rating 2,250 Reviews

90 %

of reviewers recommend Modern Rugs UK

Company Reviews

Product Reviews

4.6

Based on 2,250 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

01388 663738

Email:

sales@modern-rugs.co.uk

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Modern Rugs UK 5 star review on 6th February 2020

Modern Rugs UK 5 star review on 6th February 2020

Modern Rugs UK 5 star review on 23rd January 2020

Modern Rugs UK 5 star review on 13th January 2020

Modern Rugs UK 5 star review on 3rd January 2020

Modern Rugs UK 5 star review on 12th December 2019

Modern Rugs UK 5 star review on 5th December 2019

NIKKITA HEYWOOD

148

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Spent a long time looking for a rug. Eventually found one an ordered it. Later I was contacted to say it was out of stock! I was offered some protection spray as compensation. I ordered another rug. This time it arrived. Unfortunately, minus the spray AND the anti-slip. I like the carpet. I should do at £600. Would I order again, perhaps I would. The delivery company we good. The driver deserves some praise for his effort to find my house on a new estate 10/10. Raymond Taylor”

Posted 5 years ago

Hi, Thanks for taking the time to leave a review. We understand that unexpected delays can be inconvenient and frustrating. We have in the last couple of weeks implemented a livestock feature on our website which enables customers to see the live availability before purchasing. We would really like the opportunity to turn your experience into a more positive one. Could you please email us at sales@modern-rugs.co.uk and our customer service team will try and help find the perfect rug. Thanks, Gary - Modern Rugs

Posted 5 years ago

“Please let me know how I can return this rug ,it is not suitable thank you”

Posted 5 years ago

Thanks for taking the time to leave a review. We are currently mid-development of building a return service into our website. Customers will be able to arrange collection from any address to be returned to our warehouse and the fee will simply be deducted from the refund or exchange. In the meantime you can contact us on sales@modern-rugs.co.uk, more information on returns can be found here: https://www.modern-rugs.co.uk/returns-information Thanks, Gary - Modern Rugs

Posted 5 years ago

“I've used Modern rugs before and the rug I received was exactly what I wanted and the service was very efficient. Unfortunately my latest purchase was not so successful. The rug that I ordered was nothing like the picture on screen, it looked and felt cheap so I decided to return it. Foolishly I had assumed that the company would operate a returns service (my fault for not doing my research!) when I rang to explain I wanted to return the rug I was disappointed and surprised to be told that it was all down to me to find a courier ( they do supply you with a list of suggested carriers ) and pay for the return. Neither were easy, firstly I had to re -wrap the rug securely, this proved quite some task as the original packaging was no good having been cut to open it and finding strong enough packaging for a large rug is not easy believe me !!! Then I set to, to find a courier...... easy I had thought!!! but not so, it proved to be very frustrating, Having entered in the details a number of times to various carriers only at the end to be told the rug was too big for that particular carrier to handle or the cost was exorbitant. After a very frustrating morning I eventually had everything organised but not before I had paid a rather large sum to have a rug returned that I didn't want...... A very expensive lesson learn't . I decided to go to John Lewis for my new rug where I could see what I was getting and delivery and returns are free. A real pity that there is not a more customer friendly returns policy.”

Posted 5 years ago

Thanks for taking the time to leave a review. We're sorry to hear that you found the returns process frustrating. We are currently mid-development of building a return service into our website. Customers will be able to arrange collection from any address to be returned to our warehouse and the fee will simply be deducted from the refund or exchange. We would really like the opportunity to turn your experience into a positive one. Could you please email us at sales@modern-rugs.co.uk and our customer service team will try and help find the perfect rug. Thanks, Gary - Modern Rugs

Posted 5 years ago

“Rugs ok but delivery complete shambles. Took two weeks and the rugs ended up being delivered separately and left outside my house.”

Posted 5 years ago

Thanks for taking the time to leave a review. We're sorry to hear about your problems with delivery. If your rug was damaged in any way please contact us via sales@modern-rugs.co.uk and our customer service team will be able to resolve the matter for you. Thanks, Gary - Modern Rugs

Posted 5 years ago

“Wrong item supplied initially after 10 week wait (rather than the 10-14 days specified on website!) with no communication about the delay until I chased it. Correct item very good when we finally got it some 13 weeks after initial order but customer service is very poor.”

Posted 5 years ago

Thanks for taking the time to leave a review. We understand that unexpected delays can be inconvenient and frustrating. We have in the last couple of weeks implemented a livestock feature on our website which enables customers to see the live availability before purchasing. We're sorry that we didn't get your order right the first time and would like the opportunity to change your experience into a positive one. If you'd like to order in the future please contact me via sales@modern-rugs.co.uk Thanks, Gary - Modern Rugs.

Posted 5 years ago

“rubbish”

Posted 5 years ago

Thank you for taking the time to leave us a review. We're very sorry to hear you are not happy with the level of customer service you received from us. This is not company standard. If you would like to place an order in the future, please contact us at sales@modern-rugs.co.uk or by phone on 01388 663 738 and we will be sure to improve the next experience for you. Best Regards, Modern Rugs Team

Posted 5 years ago

“The money was taken from my account immediately, however, delivery took a very long time. It got to the point where it had been nearly 22 days. I threatened to tell my bank to dispute the payment and the rug was finally dispatched. Will not order from this company again!”

Posted 5 years ago

Thank you for taking the time to leave us a review. We're sorry to hear of the delay you had with your order and understand that it can be quite frustrating to receive delays unexpectedly. We have been working hard behind the scenes to implement a live stock feature on our product pages, giving you the information needed to make an informed decision before placing the order. This is now live on our site! We hope that this development will improve your Modern rugs experience. Thanks again, Modern Rugs Team

Posted 5 years ago

“Site said in stock, paid for rug and then told it was out of stock. Had choice to refund but said I would wait. Told a new date that came and went. Had to chase to get delivered. whole time I was waiting the same rug showed on website as in stock. Rug is great now it’s here.”

Posted 5 years ago

Thank you for taking the time to leave us a review. We're sorry to hear of the delay you had with your order and understand that it can be quite frustrating to receive delays unexpectedly. We have been working hard behind the scenes to implement a live stock feature on our product pages, giving you the information needed to make an informed decision before placing the order. This is now live on our site! We hope that this development will improve your Modern rugs experience. Thanks again, Modern Rugs Team

Posted 5 years ago

“No callback on requests made via telephone, no response to emails. Very happy with the product (Circular Rug).”

Posted 5 years ago

Thank you for taking the time to leave us a review. We're very pleased to hear that you are happy with your purchase however we're very sorry to hear you are not happy with the level of customer service you received from us. This is not company standard. If you would like to place an order in the future, please contact us at sales@modern-rugs.co.uk or by phone on 01388 663 738 and we will be sure to improve the next experience for you. Best Regards, Modern Rugs Team

Posted 5 years ago

“be 100% certain that you REALLY like that rug because it will be expensive to return it at your cost - or buy from a shop where you can actually see the rug or an online seller offering free returns.”

Posted 5 years ago

Thank you for taking the time to leave us a review. We're sorry to hear that you are not happy with the rug purchased and were looking into returning this back to us. I can see from your order that your rug was 80 x 150cm, this should cost no more than the average cost of £9. If you would still like to return this, please contact us at sales@modern-rugs.co.uk and we can provide some advice on how to get the cheapest, most cost-effective return price for you. Thanks again, Modern Rugs Team

Posted 5 years ago

“when i received my rug, i unrolled it to find a crease across the rug. i know it hadnt been rolled up correctly and should have returned it but i thought by laying it flat the crease would come out. that was a few weeks ago but unfortunately it hasnt come out altogether so am a bit disappointed”

Posted 5 years ago

Thank you for taking the time to leave us a review. We're very sorry to hear you are not happy with the condition your rug has arrived to you. Our rugs are packaged tightly in thick plastic packaging to ensure they remain in brand new condition for delivery. They should flatten out naturally upon un-rolling. If you would like to email us with some images of your rug at sales@modern-rugs.co.uk, we will look at this further for you or providing a replacement to you. Best Regards, Modern Rugs Team

Posted 5 years ago

“The rug arrived very tightly rolled with creases that refuse to settle and smooth out. The item was of poorer quality than one would expect for the price. Very disappointed with the purchase and would not recommend the product or Modern Rugs UK - Graeme Chatham.”

Posted 5 years ago

Thank you for taking the time to leave us a review. We're very sorry to hear you are not happy with the condition your rug has arrived to you. Our rugs are packaged tightly in thick plastic packaging to ensure they remain in brand new condition for delivery. They should flatten out naturally upon un-rolling. If you would like to email us with some images of your rug at sales@modern-rugs.co.uk, we will look at this further for you or providing a replacement to you. Best Regards, Modern Rugs Team

Posted 5 years ago

“Multiple emails, not explaining dates or time of delivery Ignored last email saying we were away, and please don’t send rug. Returned from holiday to find the rug dumped in the front garden. Luckily it wasn’t damaged.”

Posted 5 years ago

Thanks for taking the time to leave a review. I'm sorry to hear that you didn't receive our email communication. When we dispatch your order, we will notify you by email. UPS will then email you directly to confirm they have received your package and notify you of the planned delivery date. Their email contains a link where you can arrange to: Leave Delivery Instructions Collect from a UPS Location Deliver on Another Day Deliver to Another Address Leave with a Neighbour Please note you must register with a UPS MyChoice account to access these features.

Posted 5 years ago

Thanks for taking the time to leave a review. We are really sorry to hear about your delivery problems. We do send frequent order updates and these must have been received? When we dispatch your order, we will notify you by email. UPS will then email you directly to confirm they have received your package and notify you of the planned delivery date. Their email contains a link where you can arrange to: Leave Delivery Instructions Collect from a UPS Location Deliver on Another Day Deliver to Another Address Leave with a Neighbour Please note you must register with a UPS MyChoice account to access these features.

Posted 5 years ago

“Customer service left a little to be desired”

Posted 5 years ago

Thank you for taking the time to leave us a review. We're very sorry to hear you are not happy with the level of customer service you received from us. This is not company standard. If you would like to place an order in the future, please contact us at sales@modern-rugs.co.uk or by phone on 01388 663 738 and we will be sure to improve the experience for you. Best Regards, Modern Rugs Team

Posted 5 years ago

“Originally promised delivery in 4 days butended up waiting 10 weeks when they had my money.Rugless for visitors over Xmas !”

Posted 5 years ago

Thank you for taking the time to leave us a review. We're sorry to hear of the delay you had with your order and understand that it can be quite frustrating to receive delays unexpectedly. We have been working hard behind the scenes to implement a live stock feature on our product pages, giving you the information needed to make an informed decision before placing the order. This is now live on our site! We hope that this development will improve your Modern rugs experience. Thanks again, Modern Rugs Team

Posted 5 years ago

“Upon delivery/unpacking this rug it was noted that it was made in India; alas, like so many things made in that country, the quality is mediocre. The parallel striped colours are wavy rather than straight and there is a flaw in the backing which produces a line in the rug approximately 250 mm long, and which is quite noticeable. Altogether disappointed with this item.”

Posted 5 years ago

Thank you for taking your time to leave a review. Apologies to hear that the rug has a flaw, this is something we can certainly look into further for you. Kindly email photos to sales@modern-rugs.co.uk and a member of our friendly Customer Service team will be able to help with this.

Posted 5 years ago

“Bought 2 rugs.colour fine and quality regarding feel off rugs good.but been down over 3 weeks and very lumpy and not settled very well and when they arrived were damp.”

Posted 5 years ago

Hi, Thanks for taking the time to leave a review. I'm sorry to hear that the rug quality is not as expected. Each of our rugs are packaged in thick waterproof packaging so it should not have arrived damp. If this is the case we can certainly replace the rug for you. If you'd like to contact our customer service team on sales@modern-rugs.co.uk we can look into the matter further for you.

Posted 5 years ago

“Prompt delivery but Poor quality control”

Posted 5 years ago

Thank you for taking your time to leave a review. Were sorry to hear of imperfections in your rug. We can certainly look into this further for you. If the rug is faulty we can certainly replace it for you free of charge. Could you please get in touch with our customer service team on sales@modern-rugs.co.uk

Posted 5 years ago

“the rug has been leaving bits everywhere”

Posted 5 years ago

Thank you for taking your time to leave a review. I am unable to see from your order that you have contacted us regarding this problem with your rug. Please contact sales@modern-rugs.co.uk, with some images attached for referencing, in order for us to look into this further for you.

Posted 5 years ago

“Terrible service”

Posted 5 years ago

Good Morning Lisa We are sorry to hear you are not happy with the service that has been provided to yourself. Looking at your order I can see this was due to the delivery lead time being 10 - 14 working days and we were unable to expedite this. As explained via email, the rug you ordered comes to us from Germany which is why we have the longer lead time. We apologise for any inconvenience caused by this.

Posted 5 years ago

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Modern Rugs UK is rated 4.6 based on 2,250 reviews