“Item arrived the wrong size and they refused to exchange for the correct size. Atrocious customer service. Just seems like a way of getting money for nothing. Total waste of time and money.”
“I placed an order 3 weeks ago wanted the top for a special occasion last night its not arrived yet my first experience ordering from this company and probably my last”
“The quality is typical Made in China quality. I took a chance and it seems you can't return some of the items and you have to pay the shipping if you have items that you can return. Lesson learn.”
“I ordered 2 different swimwear. One arrived damaged. Tried on the website to process and exchange not even a refund. The submit button does not work. I have tried this 8 times. Put in a ticket, the response on the ticket, just indicates the link to process the return. Did an email, same circle response. Also did a live chat, the agent can't help, the are just an person that takes information and provides the same circle response. The clothes are cute and there were many items that I had my eye on, but the customer service and after sale is totally impossible. So I have an item, paid for that can't be worn. 2 days, no resolution from this company. So very sad and frustrating for their customers. I was so hoping for better to no avail.”
“Ordered 1 bathing suit. Received 2. No bottoms. Guess that is a separate order and I was mislead. Contacted them. Had to pay 9.99 shipping after spending 66.00 on two identical tops.
I
Won't be ordering again. Very unhappy.”
“I ordered my items and they immediately received a payment and didn't ship within 1-3 days as the website promised. Matter of fact they had my money for 5 days before the items were even shipped. I order my items over a month ago and I still have not received my items. When I contacted the company, I was told the post office has your items and should be delivered within 3 days. That was June 1. I live 3 blocks from my post office. I will be rejecting the package when it gets here, and I have contacted my bank to request a full refund as I am "guaranteed" that by Modlily website.”
“I don’t think you want my review for the first & last time I will order from Modily! I ordered a swimsuit paid $35 for I understood your return policy to be good. AFTER the fact you say it was not returnable! I didn’t see anything about that at the time of the order. Not true to size and doesn’t fit, not well made. I’m stuck with something I can’t wear and can’t return. Will never order from you again!! Once again duped by Facebook advertisers!”
“We haven’t gotten our package yet because the street address was wrong. I put in new addresss: 704 Country Club Cir., Wamego, Kansas 66547 and haven’t heard a word from you. Still hoping to get it!”
“Still haven’t received the swimsuits I two months ago, yet you have certainly received your money. Cannot get onto the website to talk to customer service. Will NEVER order from again and will tell EVERYONE I know not to order from this company!”
“Not the right colour. The top I got separate from the bottoms but were called the same colour and they aren’t. Not able to wear the bathing suit top and bottoms together now.”
“I was so looking forward for these but the do not drape in the middle like your pictures describe. I would like a return label please. Where does this come from I need to return them. A shipping return label.
Thank you.”
“Stay away.
Falsely advertised terms of return.
Ended up having to pay to return faulty items. Not happy
They refused to resolve.
Items were faulty. And also too big. Some didn't even look like photos.
They just keep passing you onto different people and having to explain everything. With no results. What a waste of time and money”
“Ordered and paid for things that were in stock on the 4th April, still not got my order and its the 27th April. Im trying to cancel the order and get a refund.”
