“Avoid Avoid Avoid, not worth the paper it's written on this warranty company is a disgrace, 4 weeks now still don't have my car back, constantly phoning them, the garage it's booked in at are disgusted and basically saying it is not worth the hassle to deal with this company. They will dig their heels in before paying out. Very unhelpful and their overall communication with the garage is shocking. They don't take into consideration that people are left without a car for this long. DO NOT TAKE ANY WARRANTY FROM THIS COMPANY WHEN BUYING A CAR.”
“You are not covered for anything!!!!!!!!!!!!!!! Keep away you must listen to me.... They are stealing customer's money and providing no service whatsoever.”
“Never pay out, misleading contract who scam people by taking their money. The whole point of paying for extended warranty when buying a car is for peace of mind if anything goes wrong or what would be the point of a warranty. Rude & bad customer service. They have also made up reviews to make themselves look good within last few weeks due to the amount of bad reviews they have. Legal action is now been taken”
“Complete scam.....2 years of fully paid platinum warranty....and ive just spent an hour on the phone having them tell me about EVERY fuckin loop hole they have to not help pay for anything..
Went over a pot hole and my Run flat 18 inch alloy was buckled ot was such a bad hole....to the point it instantly fucked my suspension. Snapped rh3 rubber Bush and its been officially deemed an mot failure and safety hazard....
Lying warranty bastards told me for 5 days...yes....we will pay.....get it to bmw...oh and for good measure...here is a policy and booking number for your car sir...that should help...
5 days later.....we don't cover leaving suspension...deal with it yourself and don't worry...we'll use your platinum payments to fund our office party this weekend
DO NOT TRUST THESE LYING CON ARTISTS”
“The Great Wear and Tear Scam continues. No doubt a very lucrative business model. I wouldn't even bother accepting a "free" Momentum Warranty from a car dealership. Just get them to knock £20 off the screen price and place a completely random bet with unknown odds at your local bookies and you are probably more likely to get a payout. Momentum are NOT accredited with the Motor Ombudsman but their website does list those that are. Plenty of options out there.
In my opinion, based on their decisions this week as regards my own vehicle, is that this company should be avoided at all costs.
And please don't bother responding to this with the "you haven't given us enough details to investigate" whitewash. You had your chance. Made your decision and when challenged, opted to stand by it.”
“Useless policy you might as well just burn the cash.
Promised by salesman that a gold warranty would protect me against any failed suspension parts for the 24 months complete BS as soon as you claim it's all wear and tear.”
“I can see I am not the only one which got fooled by this despicable bunch of useless liars.
I have a fault on Inlet Manifold which is supposed to be covered under their "GOLDEN" warranty.
They have told me that the fault is due to sticking flaps and this is not covered blamed it on soot and "wear & tear".
I had my car serviced in Volvo TMS, they haven't looked at the part itself - so there was no such assesment from their side - what was noticed was a fault on the vehicle's computer. Apart from the code they have not provided any information about any soot or wear & tear problem to these scam artists called Momentum Warranties.
From all of the other reviews I can see that Momentum makes this quick assumption of wear and tear on anything and everything.
STAY AWAY! You will end up paying for the replacement parts anyway.
Any 5* reviews are definitely bought or posted by Momentum themselves.
Never again I will purchase any "extended warranty" from any of these companies (only consider genuine manufacturer's one).”
“Momentum is useless. Be prepared once your will have car issue to receive letter with rejection and reason will be “wear and tear”, no matter what will be wrong with ur car!!!!!
Turbo in my car which I bought last year and unfortunately had “warranty” with Momentum (was serviced just in jaguar and all service is up to date!) needed new turbo. Garage is telling someting else and Momentum someting else. Them “wear and tear” scam is very famous! Now I know why.
I believe that each part of the car is subject to 'wear and tear' and this would mean they have a 'get out clause' to revoke any claim of their choosing. The garage in which conducted the work were also shocked at their decision to not cover the claim.
How it’s possible car which had MOT last month and was serviced in jaguar could be “my fault” !??!? They refused cover cost of repair which is almost £2000!!!!!!!!!! They’ve made them decision in 1min just after they saw pictures from my mechanic !!!! And they haven’t replay by email, they told them decision on the phone! Telling me later in them “letter” mechanic told them it’s oil leak and they won’t cover cost of repair as it’s “wear and tear” problem.
I don’t need to say all this decision was made in 1min. I was calling them to ask for email they’ve got from my mechanic. First, they couldn’t find. Second, when they found (wooow!) they phone to my mechanic in just 1 min to tell them, they won’t cover because it’s “wear and tear” problem (them very famous phrase, u can google it!) Unbelievable!
I got this “warranty” together with my car dealer, but if I have to choose I would never ever choose ur company for any warranty as it’s useless.
I contacted you on 21st January and haven’t got any response. After many calls and waiting hours to someone pick up the phone I found out they refused cover cost of repair.
I reported your company to Trading Standards and waiting for them response.
Please, don’t replay with stupid: email us Bla Bla blaaaa as u never replay to email and you lying! I have all documentation and proofs.”
“Scam artist's.... Be away nothing at all will be covered.... And dealing with them will be a nightmare.... Keep away I promise you are not covered!!!!”
“Avoid this company at any cost.l have payed for it and l can't even cancel it.Purchased car at W12 in Hinkley Road.you can't cancel it and you can't reach them when is to make a claim,they come with dozens off excuses not replying to the mecanic when they send them quote and they give a time laps off only 10 days. AVOID at any cost”
“Momentum Warranties Ltd
Customer Service/Complaints Department
King James VI Business Centre
Friarton Road
Perth PH2
To whom it may concern, I am writing to address several concerns regarding the services provided by Momentum Warranties, as outlined under the Consumer Rights Act 2015. Specifically, I would like to bring attention to the following points: Despite my initial communication, it appears that my concerns were not adequately addressed in the dismissal of my complaint. Furthermore, this is an additional com-pliant. With further questions and costs which was Advised to me by the Citizen advice bureau
Reasonable Care & Skill: • I believe that the services rendered by Momentum Warranties did not meet the standard of reasonable care and skill as outlined in the Consumer Rights Act 2015.
Right to Repair or Replacement: • I assert my right to have the option for repair or replacement of the faulty service provided, in accordance with the Consumer Rights Act 2015.
Right to Price Reduction of 100%: • I am exercising my right to request a price reduction of 100% due to the failure of the services provided by Momentum Warranties.
Burden of Proof on Momentum Warranties: • I would like to remind Momentum Warranties of their obligation to bear the burden of proof in demonstrating that the services provided met the required standards.
Breach of Contract/Service Agreed: • I contend that there has been a breach of contract regarding the agreed-upon services, and I am seeking resolution in accordance with the terms of the contract. •
In December 2022, you agreed to the following Service Agreement: • Standard Platinum To cover costs, repairs, and to provide parts & labour cover. • To include the Cooling System, Oil Coolant System, Head Gasket, and Diagnostics.
• On my request for advice and information on appropriate garages for repair, in accordance with Mo-mentum's plan benefits:
• Momentum has the right to seek independent advice if there is any doubt regarding the diagnostics and evidence provided by a third-party garage.
• The service agreement also covers Continental use, and Momentum agrees to a repair from a third-party garage with confidence. • We agreed that the repairs would be completed as soon as possible, with the current cost standing at £4,950, for which I am requesting a 100% reduction.
Misdiagnosis of a coolant issue by the garage (Lipscomb, Maidstone), wherein the radiator was replaced to resolve the issue.
Momentum warranties agreed with the garage to carry out the works, with evidence of the fault provided through a clear photograph of the radiator, supported by diagnostics and verbal communication between a technical engineer within both Lipscomb and Momentum.
Unfortunately, the fault was not rectified after the replacement of the radiator, and the issue with the coolant system persisted.
Due to a lack of confidence in Lipscomb's ability to resolve the problem, the following decisions and ac-tions were taken:
A decision was made to explore an alternative garage (Kinghams of Croyden) with a lower labour rate (£95 per hour) compared to Lipscomb's rate of £170 per hour. This decision was discussed and agreed upon by two different advisors from Momentum. Both advisors acknowledged that Lipscomb's hourly rate was very high, and finding an alternative garage with a more cost-effective labour rate would be in line with the Momentum warranty terms and conditions. The dealership were notified via email to contact Momentum on receipt of the vehicle. The car arrived no later than 01/07/2023
During these discussions, no alternative garage or the option of using an independent technician to ad-dress the car issue was suggested. Furthermore, no specific time for filing a claim was discussed or com-municated. • It was collectively determined that opting for an alternative garage would be financially ben-eficial for both parties to resolve the issue...
Unfortunately, the chosen alternative garage (Kinghams) did not possess the necessary equipment to carry out the repairs, despite being provided with a comprehensive history of the car's issues and ex-pressing an initial willingness to help. • The car arrived at xxxxx on the xxxxx date. After persistent fol-low-ups with the garage, I was informed that they lacked the expertise and equipment to resolve the is-sue.
They recommended another garage, but upon contacting them, I discovered that they couldn't schedule the car for another two months. • Eventually, I found an alternative garage that was able to address the issue. • It was decided that the car would be towed to Deens of Hampton on [no later than 16/08/2023 based on the fact that the garage is an Alfa Romeo specialist. The garage was instructed to immediately contact Momentum to confirm the receipt of the car and to discuss diagnostics as soon as possible. Email evidence has been provided to Momentum Warranties.
After a period of [xxxx], the diagnosis was that a new oil filter system was the cause of the problem and would cost £1,800. Momentum has an invoice for the works. The garage subsequently contacted Mo-mentum to discuss before commencing work. However, the diagnostics and claim were rejected by Mo-mentum with no apparent reason given.
Therefore, I had no option but to pay for the repair myself. I discussed this issue with Momentum and was told that the claim was rejected due to a period of 30 days elapsing to make a claim. As I clearly indicated, I have given this responsibility to the garages in question to make contact with Momentum."
Seeking advice from Momentums National Network of Mechanics and Garages yielded no helpful infor-mation. Obligations and Rejections in Conjunction with Terms and Conditions Not Met by Momentum Warran-ties and not answered from previous complaint. 1.
30-Day Deadline for Claim Submission:
Necessary information and proof for the claim were provided within the specified timeframe.
Requested Personal Data Access to Third-Party Garages:. Request was made, but access was declined by yourselves
Missing Recorded Telephone Calls: • Calls containing evidence of mishandling of the claim are miss-ing.FOR SAR
Confirmation of Obligations Under the Plan: • Seeking confirmation that all obligations under the plan have been met.
Allegations of manufacturers recall: •
.Examination Request by Momentum at Your Cost: • Momentum is requesting an examination of the car by an independent expert, with the cost to be borne by you.
Misdiagnosis by Original Repairer: • The original repairer classifies the issue as a misdiagnosis. I am writ-ing to formally express my dissatisfaction and submit a complaint regarding the misdiagnosis of my vehi-cle by Lipscomb & Momentum Warranties.
The original misdiagnosis has led to a series of unfortunate but preventable events, resulting in substan-tial financial burdens for myself and a car that remains unfit for road use, with additional faults emerging.
As per the free legal advice received, I would like to bring to your attention the following claims, each representing a distinct aspect of the issues arising from the misdiagnosis:
1. Damages
2. Consequential Losses
3. Third-Party Repairs
4. Out-of-Pocket Expenses
5. Unnecessary Distress
Claims Details: • Damages: £1,800.00 for a misdiagnosed new radiator • Consequential Losses: £1,800.00 for a rejected claim for a new oil coolant • Third-Party Repairs: £550.00 reimbursement of Momen-tum Warranty • Out-of-Pocket Expenses: £800.00 for towing charges Total Cost of Claim: £4,950.00 Proposed Resolution: I have been advised that I am entitled to a 100% price reduc-tion.
Alternatively, I propose an alternative solution, wherein Momentum pay for the parts, labour, and instal-lation of a new head gasket, with a total cost of £5,500.00, provided Momentum agrees to designate the repair garage. And request the car be examined by an independent expert at your cost.
Alternative Dispute Res-solution: If an agreement cannot be reached through the proposed solutions, I am open to engaging in an alternative dispute resolution scheme to expedite the resolution process. Re-sponse
Deadline: I kindly request that you respond to this letter within 14 days of receipt. Failure to respond or remedy the situation within this timeframe will leave me with no option but to consider escalating the matter further. I trust that this matter will be resolved promptly and amicably.
Yours Sincerely
Romeo Izzo”
“The worst warranty company.
The mechanic wouldn't contact the warranty company. Had 1 week to contact them. I had no idea they weren't contacted. When I found out, the 1 week window was over. Next time I found time to go to another mechanic was a few months later.
The warranty company said they can't do anything about this claim now.
As if the problem has gone away because missing the 1 week window fixed the problem somehow.
Don't waste your money on these scammers.
Edit after the replied elsewhere:
I've only posted this to warn others about your scam. You need any excuse to not payout. Having a 1 week window is a scam. It does not make the problem go away. My mechanic did not contact you for authorisation, so somehow that was our fault, and you rejected the claim. Mechanics have told me you're impossible to work with.
You need to be sued heavily.”
“Robber scammer fraud..! Dont get trap. I paid £2000 for gold warranty and now they are refusing to pay for it. The reason they are giving me is that i did not update them with information that i got appointment with garage after 7 days and their policy says it has to be done within 7 days. Basically i have got gold gte and there is a leak in water pump and the water pump is located right under the battery. So many garages has refused to fix it because they dint had trained staff and special equipment to fix it. Which took me a while to find right people and right place. But these fraud people (momentum warranties) are claiming it should have been dealt within 7 days. In fact i even rang them to inform them I can’t find any local garage who could fix this issue so i am going to main dealer and ready to pay whatever labour charge on top. But now they are refusing to pay any cost because it has been more than 7 days and volskwagen main dealer gave me appointment after 2 months as they had busy schedule. I am taking this issue forward and not letting them take my £2000 warranty money for free and they refuse to pay for faulty.”
