“I ordered two monogrammed robes. I received one and had no notification of the status of the second. Upon contacting Monarch, the rep assured me that there had been some problem with obtaining that particular robe and that it would be expedited. It shipped that day and arrived a few days later. Although I had to call to check on the balance of my order, it was taken care of courteously and quickly.”
“Nice robes but wish they came in different sizes. I'm 5'4", 120 lbs and my husband is 6'5" 185 lbs. On me the robe is floor length but I could wrap it around me twice. It fits my husband perfectly. We got the diamond monogram which you can't see when I'm wearing my robe but it's perfectly visible on my hubby. They are plush but I do have several stray strings of yarn hanging off my robe. Will cut them off...hopefully they won't run. The monogram is very nice. Overall we're pretty pleased.”
“Service was excellent. Product was well made and I will use it for a long time. Sizing could have been a little better. The top and sleeves are a little out of proportion to the bottom.”
“I was looking for a large size robe. i only found one 3x. I am glad I was able to figure out how to find it but it took a little while. it was confusing to me on whether a 2x would have fit but i would rather have it bigger than not fitting so i went with the one 3x. It does fit and is working well. Some of the others seemed like they would have been softer though.”
“The employees were extremely helpful. The first phone call I told (? not sure ?) that the robe was enormous and she suggested I return it and order a smaller size a medium. I received great instructions from Susan and returned the robe for an exchange for a smaller size. The replacement arrived today, but instead of the kimono robe, I received a full length robe (NEVER MIND) * * * I just hung up from speaking to Susan and we have it all straightened robe. I ordered the 503 and will continue to do so in the future. Great Company to do business with. Judy fay”
“I experienced these sheets at a resort last fall, and tracked them down on line. I ordered a queen set for Father’s Day, and 2 twin sets came in mail in a week or so. I went online to ask about returns and a week went by with no reply. I went back online to try again and took twins to ship back. $23 dollars for slowest UPS. When I got home, I got an email saying they were shipping me a label for return and shipping correct order. We’ll see if they refund the $23 shipping for incorrect order. I can’t wait to put the sheets on my bed!”
