“I bought 3 sizes of robes to send to family members abroad. They absolutely love them and found them to be very comfortable and luxurious. (I already own a Monarch robe myself and love it.)”
“Monarch Cypress is a prime example of great customer service. Due to a computer glitch we recieved wrong size robe but Monarch did not hesitate to make things right even though it was monogrammed and even next day aired the correct product! Also very quick to respond to e mails.”
“Robes have great large size options & were delivered earlier than expected date. They are very soft and our patients in our office love them and often ask for ordering information.”
“Prompt delivery, came much quicker than originally anticipated. These are so soft and buttery. I too, experienced them on a vacation and could not wait to order when I got home. They do not disappoint!”
“I wanted a heavy terry cloth robe to go to and from our hot tub in the back yard. I have ordered and sent back robes from other companies multiple times. It was the first time I actually received the robe I was looking for. Thank you for being an honest company!”
“love the sheets, feels like quality but only two washes in (cold, gentle no softener and low tumble no bleach) and they are already starting to pill. Will have to buy a pill/lent removal tool to keep sheets nice.”
“My husband's old Monach/Cypress waffle robe was in need of replacement but I fell for a cheaper model on Amazon. It came and then it went back pronto. The off brand was so skimpy I was really shocked. I got on the Monach website, found the exact same robe replacement and ordered it. Shipping was free and we are extremely satisfied and know we will have it for years to come. The price was a few dollars more but so worth it! The delivery was a few days longer than amazon but not a problem. Satisfied customer here!”
“Prompt customer service when I had a product question, and then my order came much more quickly than I expected! And the robes are completely worth the price.”
“I found out about your bath robes when we stayed at Angel of the Winds Casino. These robes are SUPPLIED by the Casino! They are AMAZING. I couldn't resist ordering one for my husband for Christmas.”
“I found this robe ar the Sagamore hotel and fell in love with it . However, I needed an XL. Most hotels carry OSFM( one size fits most). So , i ordered from website, monogramed and got my robe in 1 week. It was a perfect, beautiful robe, but the inside terry , although nice, wasnt the butter soft plush inside the robe at the hotel. Apparently, they order both types. So, I contacted Stephanie at Monarch and she worked out a mutually satisfying solution to get me the plush version. Once its monogramed, you can’t return it. However, although i have 2 robes, I was more than satisfied with the solution. Get the plush version, its butter soft. I love it. Thank you Stephanie for calling me back and working things out. 5 stars to you”
