“I have ordered and gifted or used my terry bathrobe. I love them and use them every day. I love the weight and feel and way they absorb after a shower. I use it as a towel.
Will buy more. Get some new colors please”
Dear Myra
We apologize for the delay. Due to a significant increase in the amount of personalized orders, our embroidery department is now working on close to 14 days. I do know that you were contacted today and that your order was completed late last night and we have sent your order via express shipping today (at our cost)
Again, I apologize for this delay.
“We Love the soft touch and feel of your sheets and duvet covers. We first experienced this at our favorite Cannon Beach Hotel - Surf Sand Resort. I actually called them after staying there and asked for the name/manufacturer of the sheets and duvet covers! My only negative thought is the duvet cover does not have a button closure- will try to hand sew some type of closure. I also had to hand sew ribbon on the four inside corners to keep down duvet in place.”
“I ordered two of the bath robes for overnight delivery, these were a birthday present. The order was placed over a week prior to the birthday to ensure arrival. However, two weeks after the order was placed the robes have still not arrived. This is very disappointing, as their tracking app says the robes have not even shipped. I have attempted to reach out to Monarch to ask about the status of the robes, but they have not responded.”
Dear B.
Unfortunately, as stated on our site and on all of our confirmations, personalized orders take between 7 to 10 business days to ship. Even if you chose next day air, it still takes 7 to 10 business days to embroider the item and then it will ship out next day. So if you place your order on a Friday for instance, it will not ship for at least 11 days (7 businees days and 4 non business days)
“I ordered a robe for my wife with monogram. They sent me the wrong size, I know I double checked the order. The customer service representative was very responsive and quickly rectified the order. It came in time for her birthday. Quality is excellent and the packaging is very nice”
“I absolutely love my new robe! After using one during a hotel stay, I just had to hunt it down. Monarch Cypress could not have been nicer to deal with.”
“I bought 3 sizes of robes to send to family members abroad. They absolutely love them and found them to be very comfortable and luxurious. (I already own a Monarch robe myself and love it.)”
“Monarch Cypress is a prime example of great customer service. Due to a computer glitch we recieved wrong size robe but Monarch did not hesitate to make things right even though it was monogrammed and even next day aired the correct product! Also very quick to respond to e mails.”
“Robes have great large size options & were delivered earlier than expected date. They are very soft and our patients in our office love them and often ask for ordering information.”
“Prompt delivery, came much quicker than originally anticipated. These are so soft and buttery. I too, experienced them on a vacation and could not wait to order when I got home. They do not disappoint!”
“I wanted a heavy terry cloth robe to go to and from our hot tub in the back yard. I have ordered and sent back robes from other companies multiple times. It was the first time I actually received the robe I was looking for. Thank you for being an honest company!”
