“'Customer service' has deteriorated to the point where it us useless. I DO NOT want a couple'a Freebies to shut me up and hope I go away. I wasted so much time with this company. They never address the poor customer service -- just offer Freebies and discount coeds to try and make the problems go away. GREAT example of a company trying to milk every last dime with minimum reinvestment for customer service.”
“I tried to contact Mood about a problem with the last order I got and I was totally ignored. I even uploaded a picture of the item I had a problem with and the order number too. This is the second time I had a problem with an order from them. I will need to find somewhere else to shop for gummies.”
“I ordered and received the gummies for creativity, arousal and classic high. I even doubled up and took two gummies at once. I didn't feel a thing. These were so expensive. I haven't tried the classic high ones yet but the creativity and arousal ones are complete duds and they are sold as high potency? Do not buy these gummies. I had a few friends who were looking for gummies and I'll definitely tell them to avoid mood. So expensive for absolutely no high at all. So disappointed and I'm out like over a hundred dollars!!!”
“Wasn’t sure if my order went thru
Found I had done it twice
Emailed straight away
They advised they hadn’t shipped
Which I found that since I emailed straight away it would have been a miracle if done
However they charged me a restocking fee
What the heck?
That is just rude
I cancelled the whole order and they charged me twice
Would Never use this company again
No customer service and a huge rip off”
“BEWARE!!! I write this sitting in the Emergency Room waiting for my sister to wake up. She took it with her husband last night at 9pm after dinner out and they got so messed up that she was incoherent and both of them were throwing up. It's 4pm now and he's still high and she's passed out in the ED and they're waiting for her to wake up and bear weight so they can discharge her.”
“If I could rate this company no stars I would. The product takes way too long to arrive and more often times than not, the product is not worth the wait”
“I have been with them for a while now and lately there have been ongoing issues either with the order (missing items) or the price (shipping was $5.99; charged me $7.99). They don't give any notifications of changes. Also, they send out flyers to your mailing address without your consent showing images of cannabis. I do not need that kind of unwanted attention drawn to me. Customer service is horrible in answering questions.”
“I loved cupids kush … a really mello high, one BIG problem is when heated it sparks from my pipe, burnt my face twice, users beware, I won’t buy it ever again, 1st time I’ve had an issue.”
“I didn't get my order. I might cancel my order if I don't receive the order in a few days. I didn't want to have to wait a few more days I wanted my order today it irritated me to have to wait longer after I told them I wanted the order every 15 days.”
“I ordered 2 sour diesel vapes and 3.5grams of gushers flower got everything but the second vape I've tried to send picture of invoice. But it's not letting me”
“I ordered 2 sour diesel vapes and 3.5grams of gushers flower got everything but the second vape I've tried to send picture of invoice. But it's not letting me”
“I placed an order 12 days ago and the product still has not arrived. When asked about overnight delivery they said that was not an option. Seriously? I’m willing to pay for expedited delivery and I’m told it’s not available. I have access to a dispensary 30 minutes away and will NOT buy from this company again!”
“This is for anyone with young children or dogs. The packaging that gummies come in is easily accessed. I have NEVER had an issue as I used our local dispensary which packaged gummies in containers that were difficult to open. I am nearly 60 and use gummies for sleep. I never considered that my dog would go for the gummies. In talking with the vet, she stated the top emergency is dogs accessing gummies. My dog is currently being hospitalized after ingesting 27 gummies! I called the company to talk with them about alternative containers...ones not easily accessed by little humans or dogs.”
“After 5 days it still said USPS awaiting package. Had to ask for money back. Customer service was very nice. Gave me my money back. I think USPS is stealing. Go to dispensary or local dealer. I will give the Mood 3 stars and USPS -5. If you want to spend 100 for 14 days and then get it back this is the way to go”
“Paid for order a week ago. Still waiting for it to ship. Tried contacting them 3 times. Nothing!! I requested a refund but that request has been ignored like my order! 😡”
“I wish that I had read the reviews before I ordered. Purchased the sexual euphoria gummies that were not. Received an email from mood that said that they were sorry about the product not delivering what it was supposed to, but, they were developing a new version, and they are going to send 10 gummies free of charge. They didn't, so I ordered the new version, and paid a higher price, and still haven't received the free gummies. After back and forth emails, and I'm done. Never again, I definitely won't be ordering anything from them again.”
“I wouldn't recommend them I was simply trying to make a purchase with the coupon that they had available and the young lady told me to use a different card and try it with that and if that didn't work then try it with another card, all of a sudden they're saying that I've been abusive of the situation and they are putting me out that I no longer can make purchases from them, the most unorganized group of people ever and the product really wasn't that great”
