“By far the worst insurance company I have ever been with! To start off with advisors don’t seem to know what they are talking about as they all contradict each other. They also have ‘awful connection’ in their call centre abroad as my husband and I were hung up on atleast 3 times out of many attempts of sorting our issue out. You cannot trust them as in my situation, I was advised by an advisor there was NO cancellation fee. But after was told there was a £50 cancellation fee by another advisor. After hearing the recording of the call they agreed the first advisor had told me there is no fee YET they made me pay and could NOT honour they’re word making all excuses under the sun as to why I need to pay this fee. We were thrown from pillar to post telling us different things not knowing where we stand. They also tried to over charged us, when we questioned why it was this much and asked for a break down they could it account for the extra money they were asking for. We asked to speak to a manager I believe by the name of Chris, who started huffing and puffing down the phone unwilling to help and didn’t seem bothered. For majority of the duration of the calls I was placed on hold. I can not believe the disgusting service of this company. They are an unprofessional thieving company which I will be putting a formal complaint against.”
“Avoid them! Poor repairs on my Audi a5 was done by Morethan approved repairer, which they recommended to me " Nationwide Crash Repairs". On day of collection when I have arrived car was parked and they told is ready but it was not ready, side skirts was loose, drops of lacquer about five diffrent places had to wait another hour till they fixed issues.
They had to replace tyre but for some reason they repainted wheel and now previous coat all bubbled wheel looks terrible. Now whell needs sandblasting and painting. Who ask to paint the wheel? Is not accident related! And who now will pay for refurbishment? Me!
On colection checked only damaged area, but later at home I saw opposite side door is covered with lacquer dust also all windows mirrors and corner on the roof. Roof scratched with sander .Coulour they painted is darker then original! Had to take car for publishing and scrapped all windows with blade scrapper.
Claims department do nothing to refund full excess have paid and the accident wasn't my fault.
I need add foreign extension use to my policy phoned to them 7 times paid money extension still not added. First time they forgot about my call then they issued documents on wrong policy number and now they send me documents with wrong start date...
NOT RECOMMEND!! AVOID THEM!! BETTER PAY FEW POUNDS MORE AND HAVE INSURED BY GOOD COMPANY! Should be 0 stars.”
To be fair I wish i would have read some of these reviews before I purchased this insurance for my daughter Be aware you can only use your car 7 times in a 24hrs period or you lose most of your scores, there isn’t a curfew but use your car after 11pm and you lose all your score.
49 journeys a week would be more fair instead of the 7 journeys per 24hrs
I use my car to go to college I come home at dinner and back again so the leaves me 3 journeys for that day so the next day I go over my 7 and yes lose my score
“Only problems I have had with the box itself is that I don't believe that the algorithm for the average score is correct and I would like to see the algorithm as I believe it is biased towards giving you a low score for positive driving.
I also had to pay £330 for 1000 miles top up. That works out at 33p a mile, I understand there would be a charge for top up miles but that is just extortionate, especially considering this is for 'YOUNG' drivers.”
“Black box doesn't work, almost impossible to contact, don't reply to your emails, scoring something is awful and sometimes feels at complete random, tried the Live chat to ask a question about the scoring whilst the car was having an MOT. and got snide reply ; the list goes on. I wouldn't even give them a star. Stay away from this company, they have no plans on changing and will continue to scam students and the elderly. I can just image the CEO's twiddling their moustaches and laughing menacingly at more misled customers purchase their insurance.”
“Tried to call you today but you were having system upgrades ,what company has system upgrade during business hours ,also had some fraudulent activity on my account after taking out insurance with you .
Also my renewal quote is £200 more than others.
Now I know why your called More than .”
“Beware of the smart wheels policy. False readings from the black box accusing of speeds which are not achievable from the vehicle. Notice of cancellation of insurance which you are unable to challenge with the 'customer services'. Eventually sorted by their complaints department but not soon enough. Stress of having a notice of cancellation looming overhead along with trying to find an insurance company willing to take you on so you can stay legal on actually drive to work coupled with the financial strain of having to find the money to purchase new insurance prior to any refund of fund they classed as due! Please do not be tempted by their low price as it will cost you dearly in the long run. Check out other reviews on trustpilot 83% warn against this company, wish I had checked before buying.”
My son breached the speed limit twice in 5 months and has had his policy cancelled. This is despite me contacting them on several occasions to note that he was completing concurrent journeys, which is impossible, so they removed the additional journeys as the black box was inaccurate. The black box fitter also damaged the electrics in the car and I have yet to get a refund on the garage cost. More Than told me "not down to us, contact the black box fitting company". I explained they introduced them as a third party they had liability. They don't care. Big company who just disrespect every hard working person who gives them massive amounts of money for insurance. They are now "investigating" the black box. I have since cancelled the insurance and gone elsewhere and funny enough they don't want the black box back! Shameful how they took my boy's hard earned money.”
“Terrible service, never again. Valued existing customer all I wanted to do was swap over policy and get a quote. All 'morethan' wanted to do was charge me for this and that and refused to give me quote unless I paid a fee???”