Name: MORE TH>N
Rating: 4.16

“REALLY disappointed to discover that, instead of taking up the policy renewal as offered, and which represented an approx. 40% increase I was instead able to buy the self same policy from you on line for 20% less. So much for brand loyalty.”

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Posted 5 years ago

Thank you for your review and feedback. Please e-mail us at trustpilot.reviews@uk.rsagroup.com including your policy reference and contact number to allow us to investigate your concerns. Thanks, Emma at MORE TH>N.

Posted 5 years ago

Thank you for your review and feedback. Please e-mail us at trustpilot.reviews@uk.rsagroup.com including your policy reference and contact number, we would be happy to investigate any concerns that you have. Thanks, Emma at MORE TH>N.

Posted 5 years ago

“could be less convenient!”

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Posted 5 years ago

Thank you for your review and feedback. Please e-mail us at trustpilot.reviews@uk.rsagroup.com including your policy reference and contact number, we would be happy to investigate any concerns that you have. Thanks, Emma at MORE TH>N.

Posted 5 years ago

“still awaiting for the policy to be updated to show business class usage for my wife on ALL documents and an email to confirm this has been done as promised over two weeks ago.”

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Posted 5 years ago

Thank you for your review and feedback. Please e-mail us at trustpilot.reviews@uk.rsagroup.com including your policy reference and contact number to allow us to investigate your concerns. Thanks, Emma at MORE TH>N.

Posted 5 years ago

“Some mistakes in my policy details. The corrected documents still awaited. My cash back does not seem to have tracked properly.”

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Posted 5 years ago

Thank you for your review and feedback. Please e-mail us at trustpilot.reviews@uk.rsagroup.com including your policy reference and contact number to allow us to investigate your concerns. Thanks, Emma at MORE TH>N.

Posted 5 years ago

“I’m still waiting for the policy to come through the post. As I only have a 14 day cooling off policy this is a concern as I set up the policy 8 days ago”

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Posted 5 years ago

Thank you for your review and feedback. Please e-mail us at trustpilot.reviews@uk.rsagroup.com with your contact details and we will look into your concerns. Thanks, Emma at MORE TH>N.

Posted 5 years ago

“Would be great if i Was told correct information and they didn't just take payments out of my account different to actually direct debit date causing me to go over drawn. No goodwill jesture offered or payment for overdraft they have caused. Told me to contact my bank for help when its there theft that has caused this. Not impressed at all.”

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Posted 5 years ago

Thank you for taking the time to post your review, we would really like to look into this for you. If you would kindly respond to trustpilot.reviews@uk.rsagroup.com and we will contact you as soon as we can. Thanks, Emma MORE TH>N.

Posted 5 years ago

Thank you for your review and feedback. Please e-mail us at trustpilot.reviews@uk.rsagroup.com including your policy reference and contact number to allow us to investigate your concerns. Thanks, Emma at MORE TH>N.

Posted 5 years ago

“Not impressed”

Helpful Report

Posted 5 years ago

Thank you for taking the time to post your review, we would really like to look into this for you. If you would kindly respond to trustpilot.reviews@uk.rsagroup.com and we will contact you as soon as we can. Thanks, Emma MORE TH>N.

Posted 5 years ago

Thank you for your review and feedback. Please e-mail us at trustpilot.reviews@uk.rsagroup.com including your contact number and policy reference to allow us to investigate your concerns. Thanks, Emma at MORE TH>N.

Posted 5 years ago

“Told me I had no policy with more than when I was insured with more than till sept 2018 I bought another policy costing £178 Have since cancelled”

Helpful Report

Posted 5 years ago

Thank you for taking the time to post your review, we would really like to look into this for you. If you would kindly respond to trustpilot.reviews@uk.rsagroup.com and we will contact you as soon as we can. Thanks, Emma MORE TH>N.

Posted 5 years ago

“I have car and house insurance (but on different addresses) with More Than. The provider failed to match my profile they already have on their database and treated me as a new customer for car insurance. They asked me to provide more documents than needed. There has been a legal change in documents required for car insurance. The staff did not know that. I called the DVLA for them to confirm in writing, so I can pass this on to the staff who then acknowledged that. During all this time of going back and forth after I signed up for an insurance cover via their website, they did not want to insure me. I was anxious to drive my car during this period as it was not insured even though I had submitted all documents lawfully and they had no reason to question them. Regarding my house insurance claim, their claims provider, a third party company, executed it poorly. I was assigned a case manager who repeteadly asked for the same information and ignored the information given. This delayed the process and took months for the claim to come through after numerous attempts of chasing. It did come through eventually and payment was sent to my bank acc. Aproximately 5 months for a simple claim.”

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(Car Insurance) - Posted 8 years ago

“Poor customer service skills of the staff answering the phone, very rude when I first made contact only a week after buying the policy to clarify details”

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(Car Insurance) - Posted 8 years ago

“spoke to them on two separate occasions reguarding documents not arriving and wrong starting date of policy neither problem sdlved.Will not be using them again and would not recommend them”

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(Home Insurance) - Posted 8 years ago

“I had to call the home emergency team as I lost electricity and heating at 7.30 in the evening in November 2014. Someone arrived at 9.15 pm took a quick look at the fuse box and said sorry he hadn't the part but someone would call me. That was it. I would still be waiting now (March) if the next morning I didn't source my own electrician. Noone ever contacted me and I had weeks of trying to get reimbursement. Their slogan OUR PROMISE TO YOU says the following " acknowledge all complaints promptly, investigate quickly and thoroughly, keep you informed of progress, do everything possible to resolve your complaint, use the information from your complaint to proactively improve our service in the future." Despite sending several emails, telephone calling, I was fobbed off continuously. Eventually got a cheque 3/4 weeks after the event. But the hassle I had to get it was very stressful and totally unacceptable.”

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(Home Insurance) - Posted 9 years ago

“More than is the worst company I've ever had to deal with when my policy expires I will definitely not be renewing I will also be telling friends and family and anyone who is thinking of taking out a policy to steer well clear from length of time to answer phone calls and there were many to customer service whole experience was shocking.PS this is the only claim I've had to make in 30years”

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(Home Insurance) - Posted 9 years ago


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

MORE TH>N Reviews